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Jones Chrysler Dodge Jeep - Service Center

Savannah, TN

4.3
101 Reviews

101 Reviews of Jones Chrysler Dodge Jeep - Service Center

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May 18, 2024

The current manager was very helpful. He has taken over after my van had been at the site for almost 4 months. Prior to that I could not get adequate information. My warranty claim had be More

by WATHON
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Renfroe
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Jones Chrysler Dodge Jeep responded

We're sorry that your visit wasn't completely satisfying. We'd love the opportunity to address any issues with our team here. Please provide the best way to contact you, and I will follow up. You can also call (731) 925-9016 and ask for Starla. Thank you for your time, and hopefully, we can get to the bottom of this. Starla Shaw Jones Chrysler Dodge Jeep Management Team (731) 925-9016

Helpful
May 09, 2024

It was not a Very Good Visit, except for Rebecca. She was very understanding and answered my questions More

by TNPATRIOTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca
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May 12, 2024 -

Jones Chrysler Dodge Jeep responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Starla Shaw Jones Chrysler Dodge Jeep Management Team (731) 925-9016

Helpful
April 28, 2024

The staff was very attentive and did a thorough job. They took very good care of my needs, I highly recommend this dealership. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Watkins
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Apr 29, 2024 -

Jones Chrysler Dodge Jeep responded

Thank you for your business and this review, Ken. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones Chrysler Dodge Jeep Management Team

Helpful
April 19, 2024

Wonderful service friendly employees, didn’t make me wait too long. I love Jones! I will always take my car there for service More

by MARYLEEBIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Crites
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jones Chrysler Dodge Jeep responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones Chrysler Dodge Jeep Management Team

Helpful
April 02, 2024

I enjoy bringing my vehicle their. This visit was a little different my vehicle had to stay, and I didn't know it untill I got there, I stay 2 hours away also my paperwork said one thi More

by BETTSEUGENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Mitchell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Jones Chrysler Dodge Jeep responded

Thank you for bringing this to our attention, Eugene, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please provide the best way to contact you and I will make sure to follow up, or you can call (731) 925-9016 and ask for Starla Shaw. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jones Chrysler Dodge Jeep Management Team

Helpful
March 28, 2024

Poor communication, lake of car for my truck when being worked on. Not driving repairs in a timely manner, service and maintenance don't communicate on jobs. More

by DINGLERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Renfroe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy Mitchell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : other service folks
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Mar 31, 2024 -

Jones Chrysler Dodge Jeep responded

Thank you for this feedback. We're very sorry you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't happen again. Please provide the best way to contact you, and I will follow up. You can also call (731) 925-9016 and ask for Starla Shaw. Starla Shaw Jones Chrysler Dodge Jeep Management Team (731) 925-9016

Helpful
March 25, 2024

They are very thorough and patient with you if you don't understand what they are talking about. More

by RHONDAGOODWIN87
Recommend Dealer
Yes
Employees Worked With
Skyler
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Mar 25, 2024 -

Jones Chrysler Dodge Jeep responded

Rhonda, We are very happy to hear Skyler and our team provided you with a positive experience! We sincerely value your business and look forward to your next visit. Jones Chrysler Dodge Jeep Management Team

Helpful
March 16, 2024

they have an easy appointment set up with quick availability. Staff aren’t the friendliest. More

by contessalanell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Renfroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Jones Chrysler Dodge Jeep responded

Hello: If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Starla Shaw Jones Chrysler Dodge Jeep Management Team (731) 925-9016

Helpful
February 29, 2024

The dealership was very helpful with all of my concerns about my vehicle. I will take my vehicle back again for service. Thanks to the service team for assisting me. Awesome team. More

by Tiawanacatron1170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Crites
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Holt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Lewis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Renfroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Jones Chrysler Dodge Jeep responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones Chrysler Dodge Jeep Management Team

Helpful
February 26, 2024

Good work employees very polite provided good service. Everyone was appreciative and completed work timely More

by Janicewyatt13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Renfroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Jones Chrysler Dodge Jeep responded

Janice, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jason met your expectations. Thank you again for choosing Jones Chrysler Dodge Jeep, we look forward to having you as one of our valued customers for many more years to come! Jones Chrysler Dodge Jeep Management Team

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