Jones Ford Buckeye - Service Center

This is by far the worst Ford dealership I have ever worked with. Their service department houses a bunch of liars who lie about the most miniscule things in the world. About 2 months ago, I went into t worked with. Their service department houses a bunch of liars who lie about the most miniscule things in the world. About 2 months ago, I went into this dealership (I leased my car here) to have some recall work done (some computer work/rear axle work). My cup holder was also falling through my center console, so they told me they would order the part and then get me scheduled to have it repaired. Fast forward 2 months, I took me calling 2 different days, leaving 2 voicemails, and getting on their website to chat with a representative before someone called me back. Low and behold, the service manager Allen tells me that the part was "tracked" down, and it would be here next Tuesday, exactly 2 months from when we went in to have the recall work done. They wanted to schedule me Wednesday, sure no problem. They told me it would be all day, sure no problem. Do you have courtesy vehicle I can have for the day? No, we don't offer that. Um ok, well I will need to get with my husband since we have 2 kids and need a vehicle to get them around. Something didn't sit right with me, so I called another Ford dealership in the valley to see if they could help me. Sure enough, they can order the part (the part that comes from California and takes 2 days to get here) and repair my car. I have been since been contacted by the service department manager, Mr. McMillan. After some leg work on his end, he actually tracked down the part that has been sitting in their parts department since August 24th. Somewhere, someone dropped the ball and never contacted us. However, it still does not change the fact that this morning Allen had the audacity to call me up and lie about said part. He could have taken the 10 minutes to call the parts department or even walk back there, to see where it was. Instead, he continued on with a lie saying it was "on its way and would be here next week". Mr. McMillan is attempting to make this right by doing the repairs this week. However, liars are a cancer to a company/business, and I would still not recommend them. More

Don't have vehicle issues. I am a snowbird and here for short time. My jeep got stuck in 4 wheel drive. The service department wouldn't even look at it for "weeks" The female service person was RUDE. Don't short time. My jeep got stuck in 4 wheel drive. The service department wouldn't even look at it for "weeks" The female service person was RUDE. Don't try to get help from this dealer!!! More

Service provided is always of the upmost quality along with courteousness from all related personnel. with courteousness from all related personnel. More

The best customer service is provided which includes updates on trucks current and upcoming service. Personnel are courteous and answer any questions regarding current service or future service required updates on trucks current and upcoming service. Personnel are courteous and answer any questions regarding current service or future service required to enable maintain truck reliability. More

I came in with an appointment,they wrote the truck up. Had two recall issue and needed an oil change. Out in 3 hours no fuss. Would come back again Had two recall issue and needed an oil change. Out in 3 hours no fuss. Would come back again More

From the first person to leaving, friendly, professional, kept informed, thorough. a clean and pleasant environment. kept informed, thorough. a clean and pleasant environment. More

Service advisor personally drove to my residence to replace a bad battery, exceptional service replace a bad battery, exceptional service More

Great dealership. Get taken care of quickly and truck comes back a lot cleaner than when i bring it in. Great, comfortable waiting area and friendly staff. Would never purchase a Ford or bring mine for comes back a lot cleaner than when i bring it in. Great, comfortable waiting area and friendly staff. Would never purchase a Ford or bring mine for service anywhere else. More

In mid March our 2017 Ford F-450 flashed a “Service Engine” light along with an illuminated wrench. At that point it would only travel in 5th gear when it was in drive. I called Jones Ford in Buckeye, Engine” light along with an illuminated wrench. At that point it would only travel in 5th gear when it was in drive. I called Jones Ford in Buckeye, AZ to schedule an appointment t o bring my truck in to diagnose the problem. A few miles down the road the truck would not go above 25 MPH. At that time I called for a tow truck and had it taken to the dealership. Through a series of very unfortunate circumstances, it took over 6 weeks to make the necessary repairs. Throughout that time we were provided with a loner vehicle. The service department was relentless in their pursuit to complete the repairs. Thanks Scotty, Tabitha and Dan! You all did great!! More

Just a regular oil change and all the extras they do so well. Jones Ford always provides great service...used the coupon they sent and it was very affordable. well. Jones Ford always provides great service...used the coupon they sent and it was very affordable. More