Jones Ford Casa Grande

We delayed providing feedback for the Ford Dealership in Casa Grande, AZ because we've not had to ever write about a negative experience when buying a car. Yes, I know I bought a used vehicle om 11/30/2024, Casa Grande, AZ because we've not had to ever write about a negative experience when buying a car. Yes, I know I bought a used vehicle om 11/30/2024, so I'm not looking for perfection, but I am not recommending this dealership for the following reasons. First, the truck was advertised as having 28,900 miles on it but when we went to sign the papers it had 31,918. I did ask to be compensated and the service manager did take $300 off. (Hindsight tells me I should have walked away then.) Second, we drove the truck home and 2 days later made an appointment at the Ford dealership. Cost was $1590 because we found out that the oil pan drain plug & pan were stripped and needed to be replaced plus all the needed fluids since the truck had not had its 30,000 service before being sold. Third, the truck also had 412 idle hours on it which is the equivalent of having 12,000 more miles on it. It's hard to believe a private owner would idle a truck that many hours. We then discovered the truck was not owned previously by a "personal use owner" but was leased by a company. Fourth, the front passenger side windshield had a crack in it which we didn't notice since only the salesman sat in that seat for the test drive, and I only noticed after leaving the dealership. Fifth, we were told we'd receive a second key for the truck & window sticker.. We finally did receive a letter with a copy of the vehicle purchase agreement on 12/14/2024 but no extra key or promised window sticker was included. At the price of a Ford Lariat 350 truck, I expected a different level of service. More

Drove in on time and they were ready to change the oil in my 2024 ford maverick . All being very nice. Got in done in 45 minutes. The girl who help me through this showed me want they did and what they ch my 2024 ford maverick . All being very nice. Got in done in 45 minutes. The girl who help me through this showed me want they did and what they checked. She was very clear about the service. She took the payment and I was ready to go. She thank me for choosing them and checked the oil sticker and I left. I will return for the next service. More

Carlie Riggs did an excellent job going over the checklist indicating what was done and what was recommended. First time since 2013 that someone has sat next to me and really explained the vehicle c checklist indicating what was done and what was recommended. First time since 2013 that someone has sat next to me and really explained the vehicle check up list. She told me about the battery two year warranty. I have gotten other services done at this dealership but this is the first time that someone took the time to explain things. Excellent! More

Absolutely fantastic to work with this team, especially Chris (who helped me). Great price on the car without needing to go through any unnecessary back and forth, and Chris was upfront, honest, and really Chris (who helped me). Great price on the car without needing to go through any unnecessary back and forth, and Chris was upfront, honest, and really a pleasure to work with. Unlike any other dealer I've been to previously, highly recommend Jones Ford if you're in the market for a car. More

GREAT SERVICE. HELPFUL PERSONNEL.THANKS ESPECIALLY TO SERVICE ADVISER CARLIE RIGGS AS SHE STRAIGHTENED OUT OUR FORD PASS ACCOUNT. HELPFUL PERSONNEL.THANKS ESPECIALLY TO SERVICE ADVISER CARLIE RIGGS AS SHE STRAIGHTENED OUT OUR FORD PASS ACCOUNT. More

I was helped right away. I explained what I wanted and they got me in a truck for a test drive and I loved it. I was in and out in a pretty timely manner! I explained what I wanted and they got me in a truck for a test drive and I loved it. I was in and out in a pretty timely manner! More

Vince is awesome does a great job explaining everything! Will definitely get our next vehicle through him! Will definitely get our next vehicle through him! More

GREAT EXPERIENCE WIT THIS DEALERSHIP! WE HAVE PURCHASED 3 VEHICLES HERE AND HAVE HAD NO TROUBLE AT ALL. NO PRESSURE SALES, GREAT KNOWLEDGE AND FAST SERVICE. SALES TEAM IS VERY PERSONAB WE HAVE PURCHASED 3 VEHICLES HERE AND HAVE HAD NO TROUBLE AT ALL. NO PRESSURE SALES, GREAT KNOWLEDGE AND FAST SERVICE. SALES TEAM IS VERY PERSONABLE AND FRIENDLY. LOVE THEM!! More

Jones had a car that was very close to what I wanted on the lot. I did not have to wait, my trade was 10 years old it was running fine but I did not want to take any chances with it.feel Jones offered me a the lot. I did not have to wait, my trade was 10 years old it was running fine but I did not want to take any chances with it.feel Jones offered me a fair trade, nothing exceptional but fair. Over all I liked doing business with them. No bait and switch. No bull. I would do business with them again. Charlie Sapienza Arizona City AZ More

Loved the way I was treated by this company, my sister had asked for help from them to help me find a vehicle, they did such a great job with her, she was pretty sure they could help, I kept getting turne had asked for help from them to help me find a vehicle, they did such a great job with her, she was pretty sure they could help, I kept getting turned down by bigger dealerships that advertised, any kind of credit we can help, and turned down in 5 minutes without any kind of help. The vehicle I had prior was just an awful experience from beginning to end with a different dealership. She set an appointment and when we arrived, we were greeted at the door and right away meet with Chris M., he had us see about 3 vehicles, found one I liked, Chris M. , the sales person, Christina and Brady in Finance, all made sure that the sale when smoothly, we were not left sitting at a desk/table for very long and was checked on by other team members while we waited which really impressed me. Chris was very thorough about explaining everything about the vehicle and Brady was very knowledgeable and made it fun while signing papers. I am very happy as well as my sister and we both would highly recommend this company and team to friends and family. More