Jones Ford Casa Grande

From the first contact with Sasha on the internet. Then meeting Travis and Sasha at the dealership. My experience with Jones Ford was The Best I've ever experienced in my 64 years!! Even though I paid Then meeting Travis and Sasha at the dealership. My experience with Jones Ford was The Best I've ever experienced in my 64 years!! Even though I paid Cash I'll mention Craig the credit Mgr. was a pleasure to deal with as well. They worked with me and It was just an all around great and I love my new KIA Telluride!! More

Buyer beware. I purchased a brand new 2023 F-150 Lariat. Upon purchase there was a scratch on steering wheel button, scratch on bumper and loose interior component I purchased a brand new 2023 F-150 Lariat. Upon purchase there was a scratch on steering wheel button, scratch on bumper and loose interior components. Upon taking it into service and having to call at 5:15pm to see if my truck was done, I was returned a damaged truck with unfinished warranty work. So I had to take my truck to dealership again and was once returned with a dissatisfied experience. The scratch on steering wheel had been spray painted and left discoloration and is now beginning to peel. And the paint job of damage repair was horrible. Ripples in the paint and paint not matching and they blamed the manufacturer for paint inconsistencies, needless to say I got angry. Not to mention the loaner vehicle they gave me was defective. As I was driving the Red Ford Edge the air bag casing came loose from the steering wheel. I don’t think there was an airbag installed. I am now waiting for a complete steering wheel repair and another paint job. It is now going on two weeks with no follow up. I might mention that not one person from the management team has contacted me regarding my experience. And anytime I brought in my truck, nobody seemed to know what was going on. This has been the worst car buying experience ever. Although, Travis my sales person has been very patient and empathetic towards me. More

First time service department customer. I was pleased with the service writer and the end results. Tom Walker I was pleased with the service writer and the end results. Tom Walker More

This could have easily been rated 5 stars, however, communications from the Service Manager was poor at best. The quality of work appears to be of the highest standard we are used to from any Ford Deal communications from the Service Manager was poor at best. The quality of work appears to be of the highest standard we are used to from any Ford Dealer, however the lack of communication made the whole experience bad. More

I have my 2017 Ford F-150 and the wife's 2019 GMC Acadia serviced here. The folks and service are great. I just call Ben Colegrove, and he gets me set up. Highly recommend! serviced here. The folks and service are great. I just call Ben Colegrove, and he gets me set up. Highly recommend! More

This dealership has been very good to work with since we bought a new car from them in 2019! They service this vehicle now and do a great job! The people are friendly and knowledgeable and it’s a pleasure bought a new car from them in 2019! They service this vehicle now and do a great job! The people are friendly and knowledgeable and it’s a pleasure to deal with them!! More

I have purchased several trucks from these guys! Sales staff is very honest and never high pressure! Sales staff is very honest and never high pressure! More

I put $1,000 down on a vehicle to hold it till Friday because I was out of town. I asked for 50% back as I decided not to purchase it due to economic reasons. They won't even give 50% back now!! NOR o because I was out of town. I asked for 50% back as I decided not to purchase it due to economic reasons. They won't even give 50% back now!! NOR offer the down payment on another vehicle. VERY dishonorable dealership! DO NOT buy from them. More

Got Warrenty for my dent protection on the contract when I purchased the vehicle. Few months later I called the dent protection company and they told me that the warranty is not on the records. Got charge f I purchased the vehicle. Few months later I called the dent protection company and they told me that the warranty is not on the records. Got charge for this warranty and can not get the warranty cover the dents., Also, request to refund me the GAP and not working with me at all. This dealership is not helpful after all see as numbers and not customer service priority. Do not buy from this dealership at all. More

Service department scheduler staff worker Nicole couldn’t not get me in for simple oil change. Purchased a vehicle from them and “Norman Castro promised a free oil change “ Show the Jones Dealership standby not get me in for simple oil change. Purchased a vehicle from them and “Norman Castro promised a free oil change “ Show the Jones Dealership standby their statement. Watch out for broken statements. More