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Jones Ford Shallotte- Service Center

Shallotte, NC

4.7
93 Reviews

93 Reviews of Jones Ford Shallotte- Service Center

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January 14, 2025

ALWAYS GREAT SERVICE! !! HIGHLY RECOMMENDED!! They were very professional and performed great quality work to my vehicle. Very trust worthy!! More

by rbgore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey D. Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Jones Ford Shallotte responded

Hi, we appreciate your recommendation of our dealership! We hope to be of service to you again! Take care!

January 09, 2025

All around professional experience. They got me in and out as promised. The waiting area was comfortable. More

by frankboate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Jones Ford Shallotte responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 07, 2025

I needed to make sure my car was good and safe, so I called Jones Ford. They got me in immediately and made sure everything was good. their service is friendly and professional. More

by info@johndaly.tv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Jones Ford Shallotte responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

December 31, 2024

Called to make an oil change appt , they got me in asap with pick up & delivery More

by BANSHE1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Jones Ford Shallotte responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 29, 2024

Quick efficient services put me in on time. Answered my questions and we’re very courteous More

by candelas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Jones Ford Shallotte responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 28, 2024

Complete, professional, and always on top of things. I'm always satisfied with all aspects of the dealership. More

by califchief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Jones Ford Shallotte responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

December 28, 2024

Usually they are good but this time I had an issue with the repair that was caused by their tech. Was there at 8:15 till 11:15 for service then had to go back at 12:30 and was there till 5:00 to repair the More

by KEITHBRAY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McFadden
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Jones Ford Shallotte responded

Hello Keith, We are genuinely sorry to hear about your recent experience at Jones Ford and the inconvenience it caused you, especially on your day off. We strive to provide high-quality service consistently, and it’s disheartening to learn that we fell short of our standards this time. We apologize for the issue with the initial repair and the extended time it took to resolve the problem. We value your time and understand the frustration this must have caused. Please know that we take feedback like yours seriously and are taking steps to ensure such situations do not occur in the future. Your satisfaction is important to us, and we would like to make amends for this experience. Please reach out to us at 910-754-4341 so we can address your concerns directly and work towards a satisfactory resolution. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Brandon Browning Business Development Manager

December 21, 2024

Kevin was great to schedule my appointment and take care of my service in a timely fashion. More

by james@plantsdirectmb.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Jones Ford Shallotte responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

December 20, 2024

This was the first time I have used Jones Ford for service. Kevin was very efficient from scheduling the appointment through the call that my vehicle was ready. I will have Jones Ford service my car w More

by mbscitor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Jones Ford Shallotte responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

December 16, 2024

They were efficient and professional in helping us with our issue with our car. They could not find the problem but spent hours trying to find out what it was. We thank them for the effort and time. More

by jovillanova
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Jones Ford Shallotte responded

Hi, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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