Jones Ford Shallotte- Service Center

Usually they are good but this time I had an issue with the repair that was caused by their tech. Was there at 8:15 till 11:15 for service then had to go back at 12:30 and was there till 5:00 to repair the the repair that was caused by their tech. Was there at 8:15 till 11:15 for service then had to go back at 12:30 and was there till 5:00 to repair the damage.Not how I wanted to spend my day off. More

Complete, professional, and always on top of things. I'm always satisfied with all aspects of the dealership. I'm always satisfied with all aspects of the dealership. More

Kevin was great to schedule my appointment and take care of my service in a timely fashion. of my service in a timely fashion. More

This was the first time I have used Jones Ford for service. Kevin was very efficient from scheduling the appointment through the call that my vehicle was ready. I will have Jones Ford service my car w service. Kevin was very efficient from scheduling the appointment through the call that my vehicle was ready. I will have Jones Ford service my car when needed in future. More

They were efficient and professional in helping us with our issue with our car. They could not find the problem but spent hours trying to find out what it was. We thank them for the effort and time. our issue with our car. They could not find the problem but spent hours trying to find out what it was. We thank them for the effort and time. More

Quick efficient friendly response always a good experience I will be back for new. Ties experience I will be back for new. Ties More

Got the job done. Thanks for the service. Good to depend on it. Meet Christmas Thanks for the service. Good to depend on it. Meet Christmas More

I went into the service center today and I asked for an oil change and filter, what I ended up with was service I didn’t ask for but I had to pay for them. Said that they performed multi point inspection ( oil change and filter, what I ended up with was service I didn’t ask for but I had to pay for them. Said that they performed multi point inspection (I didn’t ask for) of course at a cost and they charged me for topping off my fluids (windshield fluid filled yesterday) then the DEF fluid (which was 2/3 full already at a cost of almost 20 bucks for at most a gallon maybe half. He did refund the cost of the DEF but out the door was over 200.00 bucks. If you take your car or truck make sure you tell them not to do anything extra than what you carried it in for. The next work that gets done on any my ford vehicles will be done at my old dealership (even if I have to drive to New Bern). More

Timely appointment and kept me updated on what was found during my oil change and tire rotation during my oil change and tire rotation More

Nice clean easy to get to location. Always fast car service and good customer service. Always fast car service and good customer service. More