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Jones Ford Shallotte- Service Center

Shallotte, NC

4.7
109 Reviews

109 Reviews of Jones Ford Shallotte- Service Center

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November 01, 2024

Had an electrical problem with my f-150. Drove it there and they squeezed me in between schedule appointments. Got it back faster than expected. Christina and Kevin were great with my techni More

by kimballflynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

We are happy we could make your experience a positive one!

November 01, 2024

I have bought a lot of cars from a lot of dealers. Jones is the best sales and service I’ve ever experienced. And I LOVE my MME. More

by kimgodwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Marshburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Paul Marshburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

Thanks for the great star-rating! Your comments keep us motivated and working hard for all our guests!

October 31, 2024

the service was very good, and I did not wait to long, Ford is the best. More

by DIXIEALOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

Dixiealou, thank you for taking the time to leave us your response to our Staff's outstanding customer service!

October 30, 2024

Great folks,great folks,great folks, awesome folks. I wish every I went treated me as well as the people at Jones ford. More

by BOBWHITEJR51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

We are happy we could make your experience a positive one!

October 30, 2024

My 2005 Ford F150 Lariat has been maintained at Jones Ford since 2010. It runs and drives great. Ford oil is the only oil I ever use. Most replacement parts are Ford parts. If I ever decide on a new tr More

by FLYRMOSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey D. Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

October 28, 2024

The dealership was very professional and quick in the buying process and oil changes are great! More

by michopkins1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Marshburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Paul Marshburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey D. Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service!

October 19, 2024

On time and quick service . people at service center polite and friendly. Will use as much as possible. More

by earnheartsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jones Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

October 19, 2024

Did not fix the problem I have. Cannot get to talk to anyone, left messages and no one will return calls. Paid cash for this 2024 Maverick, have purchased other new vehicles at Jone More

by francesmelton
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Marshburn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Paul Marshburn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nealy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered. Your feedback is important, and we are committed to resolving this issue promptly. Please reach out to us directly at 910-754-4341 so we can address your concerns and ensure your satisfaction. We value your loyalty and hope to have the opportunity to make things right.

October 17, 2024

They were able to get me into the shop on very short notice right before I headed out of town. They fixed the issue and I was able to travel. It was greatly appreciated More

by JIMAHRENS.SOUTHPORT
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

October 17, 2024

Very professional easy to talk with kept everything on time answered my questions and gave me options on new tires. More

by GLS28420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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