Jones Ford Verde Valley

Having bought several vehicles from this and other Jones Ford dealerships this is by far the worst customer service we’ve ever had! Salesman Matt never followed through on any of the things he said he would Ford dealerships this is by far the worst customer service we’ve ever had! Salesman Matt never followed through on any of the things he said he would. Have called and left messages for him with no return calls. It’s quite obvious all he was interested in was making the sale and nothing else. We will definitely be looking at other dealerships when buying our next vehicle. More

Salesman, Paul, and sales manager, Rowdy, were very helpful in the process of getting our new fleet vehicle. Great teamwork! helpful in the process of getting our new fleet vehicle. Great teamwork! More

False advertising. Told me they had a Maverick. Agreed to a price. Gave them all my information and told them I was on my way up from Phoenix. Called them an hour later Told me they had a Maverick. Agreed to a price. Gave them all my information and told them I was on my way up from Phoenix. Called them an hour later to ask how they wanted to be paid (Cash, cashiers check, business check) and they told me they had sold the truck to someone else in past hour. Same truck is on their website showing available today. Obviously using it as bait. Don't waste your time and energy with these shysters. More

Rude manager and false advertisements. I would never do business with place again and am glad someone else got my money. I would never do business with place again and am glad someone else got my money. More

Jones Ford was such a nice car-buying experience. It started online with Tyler. He was very polite and responsive to my requests. He never pressured me but did make my decision very easy. I flew in from started online with Tyler. He was very polite and responsive to my requests. He never pressured me but did make my decision very easy. I flew in from California to purchase this used car and it was worth every bit of the travelling. Frank was our driver from the airport in the courtesy vehicle. He was a lovely conversationalist and made the commute enjoyable. Dave was our financier and although everything took waaay longer than expected due to a new computer system being adopted and the internet being fussy….everyone made the wait bearable. I would definitely make the trip again to buy from this no-pressure, no hidden costs dealership. wonderful! More

I received a letter from Ford regarding a software glitch in the emissions system of my truck. I called, got an appointment about 2 weeks out. I showed on time, they took the truck and in an hour the probl in the emissions system of my truck. I called, got an appointment about 2 weeks out. I showed on time, they took the truck and in an hour the problem was resolved. I singed a couple of papers and was out the door. All in all, painless. More

Long time Ford buyer. I was just passing through and needed help. Best service ever. Super nice people. Wish they were based in Denver. A+ needed help. Best service ever. Super nice people. Wish they were based in Denver. A+ More

I have been waiting nearly a year for my complimentary oil change. Every time I call, they are scheduling out further and further. No willingness to accommodate me and probably the worst customer service oil change. Every time I call, they are scheduling out further and further. No willingness to accommodate me and probably the worst customer service of any dealer I have had the displeasure of dealing with. They talk a good time when selling you the vehicle but follow up and customer service are abysmal. Even for Arizona. More

From start to finish we had an amazing experience with Jones Ford! Parker and Troy got us exactly what we wanted and made the process so easy for us. We will absolutely use them again in the future! Jones Ford! Parker and Troy got us exactly what we wanted and made the process so easy for us. We will absolutely use them again in the future! More

Troy my salesman was very helpful keeping me in the loop with the statice of my order of a new ranger. All the personal I felt wit were friendly and professional. with the statice of my order of a new ranger. All the personal I felt wit were friendly and professional. More