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Jones GMC - Service Center

Savannah, TN

4.6
285 Reviews

285 Reviews of Jones GMC - Service Center

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March 11, 2024

Very friendly staff but that's where it stopped. After telling them what I wanted done. More

by GGARSIMP
Recommend Dealer
No
Employees Worked With
Service
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Mar 14, 2024 -

Jones GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Starla Shaw Jones GMC Management Team (731) 925-4923

March 09, 2024

Did not look at my car until a week after my scheduled appointment. Also left multiple messages without getting a returned call. More

by Lcm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca Watkins
Report | Print
Mar 13, 2024 -

Jones GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Starla Shaw Jones GMC Management Team (731) 925-4923

March 07, 2024

Great place to do business! Very friendly atmosphere with wonderful folks especially Nicole Thompson service. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Cummins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aereal Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Pineda
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Mar 07, 2024 -

Jones GMC responded

Scott, Thank you so much for your excellent review! We are so glad that Nicole had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jones GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Jones GMC Management Team

March 06, 2024

Friendly helpful and efficient. Always have a good experience with the service department. Do not keep you waiting any longer than they have to More

by jnsbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Watkins
Report | Print
Mar 06, 2024 -

Jones GMC responded

Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jones GMC Management Team

March 06, 2024

Nicole was very efficient in getting me in and out since I had another appointment. More

by jdturnbow2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

Jones GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Nicole and our team, and don't hesitate to let us know if we can be of further assistance. Jones GMC Management Team

February 29, 2024

Information from the front office to the shop and from the shop to the front office and back to the customer is definitely not clear. More

by Cricket1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Watkins
Report | Print
Feb 29, 2024 -

Cricket1 responded

My car may have more than one issue but the issue I tried to get addressed is not being addressed that is for sure.

Mar 03, 2024 -

Jones GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Starla Shaw Jones GMC Management Team (731) 925-4923

February 29, 2024

Jones dealership has always went above and beyond to get the vehicle i have needed. Their mmaintenance crew have always been fast and done great work. More

by daylan.gilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sharp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2024 -

Jones GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

February 28, 2024

Never had a problem. Always listens to any problems I might have. They service both my GMC autos. More

by Jamessmith542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Watkins
Report | Print
Feb 28, 2024 -

Jones GMC responded

James, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones GMC, we look forward to having you as a valued customer for many years to come! Jones GMC Management Team

February 19, 2024

Great to do business with. Nicole always a big help getting all my trucks in and out quick More

by JONHARDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Jones GMC responded

Jon, Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad Nicole was able to help, and we hope to see you again! Jones GMC Management Team

February 17, 2024

Overall it was amazing. Rebecca Watkins made the experience very pleasant. She did a great job at keeping me updated on the progress of my truck. And making me fill right at More

by JLRAY91
Recommend Dealer
Yes
Employees Worked With
Rebecca Watkins, Rebecca Watkins
Report | Print
Feb 17, 2024 -

Jones GMC responded

Thank you so much for your excellent review! We are so glad that Rebecca had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jones GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Jones GMC Management Team

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