Jones Junction Hyundai

Took my car in for a nail in the back driver size tire. Was told they plugged it. Came out Sunday to a flat tire. Called Monday and was told to come in. I asked them to not plug it but patch it please. The Was told they plugged it. Came out Sunday to a flat tire. Called Monday and was told to come in. I asked them to not plug it but patch it please. The guy told me that what they would do this time around. So when I was told it was done I asked what was wrong with it. He said the plug was loose so they patched it.. I thanked him and left. Wake up today to go to work. What do I have a tire with 29 lbs of air in it. Called twice to speak to the manger and just got voice mail. I left a message. Finally called again. I got your the woman with the tire problem. Well your gonna have to pay for a new tire. It’s gonna be $254. I asked how is this my fault. It’s there’s and they’re should of seen the problem and he tells me well the plug must be too small for the hole. I said I was told it was patched. He goes on to tell me we don’t patch tires. I’m sorry but I shouldn’t have to pay for a new tire for there inconvenience and now I have to waste gas for a third time going up there and sitting for hours More

I had a flat and had AAA put the spare on. I called Belair Jones for the cost of a new tire. I immediately took my car there because this is where I purchased and have it serviced. I had to leave it du Belair Jones for the cost of a new tire. I immediately took my car there because this is where I purchased and have it serviced. I had to leave it due to low staff and full bookings. I returned the next day to find out they DID NOT GIVE ME A NEW TIRE , THEY PLUGGED THE FLAT ONE. After I told them that this was not my request , they said I would have to take my car and make a appointment to have a new tire put on at a later date or wait 2 or more hours until they had a bay available. This was not my mistake it was theirs for not following my instructions. I will not purchase another vehicle from them in the future. SO DISAPPOINTED. More

Don’t service your car here if you didn’t bought the car from Jones Hyundai’s. That’s their official policy. If the car isn’t isn’t brought from Jones, they can only do oil change and drop the car in the ca from Jones Hyundai’s. That’s their official policy. If the car isn’t isn’t brought from Jones, they can only do oil change and drop the car in the car lot which is 10 mins away from where you left the car. Good luck searching the car in the car lot. They have 0 apathy for anyone who bought their car from somewhere else. Apparently they don’t realize that people can also move to new location. Never ever buying a car or servicing my cars from Jones More

Pathetic serve to say least !! Long list of things screwed up after took in for routine service! Never wanted to take any accountability for nothing. Twice was told had rental and after long ride neve screwed up after took in for routine service! Never wanted to take any accountability for nothing. Twice was told had rental and after long ride never had any . Yes TWICE !! Long long list of screw ups and never gave a xxxx. Need ran out of service!!!!! More

Just the worst. Typical cocky car sales bologna. More interested in being cool in front of the pencil pusher finance guys than dealing with a returning customer and fixing the fact that they sold me a le interested in being cool in front of the pencil pusher finance guys than dealing with a returning customer and fixing the fact that they sold me a lemon 2 years prior. They wanted to charge me $80 for a clogged tube that was under warrenty. Don’t fall for the radio commercials. Go elsewhere. They don’t need or deserve your business More

The customer service was excellent at Jones Jumction and the main reason was because of the special attention I received from Erol Cruse. I bought my car a month ago and he is still checking up on me to s the main reason was because of the special attention I received from Erol Cruse. I bought my car a month ago and he is still checking up on me to see if there is anything else he can do for me. Love My Kona. The reason went with Jones Jumction was because they gave me the lowest price. More

We worked with Jen on the purchase of a 2021 Palisade and could not have been happier. She made the entire buying process easy and straightforward. There were no surprises in the transaction, she did not t could not have been happier. She made the entire buying process easy and straightforward. There were no surprises in the transaction, she did not try to "four square" me, and was very upfront and honest. More

RUN... FROM THIS DEALERSHIP! My girlfriend and I took RUN... FROM THIS DEALERSHIP! My girlfriend and I took her 2013 Kia Sorento EX to Jones get a front end alignment. About an hour later the service RUN... FROM THIS DEALERSHIP! My girlfriend and I took her 2013 Kia Sorento EX to Jones get a front end alignment. About an hour later the service advisor came out and told us that they could not perform the four wheel alignment. Due to the fact that the lower control arms and rear toe arms were rotted. I suspected xx and we left, only paying for an oil change and tire rotation. The next day I took the truck to MR.Tire in Belair for a second opinion. I didn’t tell the service writer what had happened at Jones Junction. About forty five minutes later, I was called to the desk to pick up the truck. The alignment went just fine and I told the guy behind the counter what had transpired at Jones the day before. He just laughed and said it doesn’t surprise me, I get people coming here all the time after getting an estimate from Jones. I’m holding in my hand an estimate from Jones Junction in Bel Air for over $1000 worth of work that is simply not needed. I had heard rumors from people who work in the car business about Jones Junction, about their business practices, this just proved what I was told was true. Please do yourself a favor and take your business elsewhere. More