Jones Junction Hyundai

Unfortunately I cannot recommend Bel Air Hyundai was our very first stop in trying to find the Elantra Limited that I loved so much. they was recommended by someone I know who claims Bel Air Hyundai was our very first stop in trying to find the Elantra Limited that I loved so much. they was recommended by someone I know who claims they were the best to work with and would take care of me. I had high hopes, but was quickly disapointed. It started off by the salesman telling us that we were not allowed to meet the manager, Wallce. I was told by a friend of mine that Wallace was expecting us, and to ask for him when we walkd in. The salesman quickly told us, "You are no different then anyone else coming in here throwiing "Wallace's name around because of all of the 9 rock ads and that he was too busy to meet customers. (That is not why we asked to see him) We let that go. Then they did not have the car In the color I wanted(which was ok) , but the saleman said that he did not think they had any in the area that they could DX in for me (I knew that was a lie from the start because I had researched for weeks and EVERY Hyundai Dealer had my car) After that he tried to sell me on a color I did not want. Once I test drove, we went inside to discuss the numbers, ect. They barely gave me anything on my trade (they did not research to see how much I owed on it) and they did not run my credit to see what my score was, or what my interest rates would be. He claimed that the internet pricing was not for the car I wanted. He told me I could not afford the car with all of the options and asked me why I was even up there wasting his time when he could be out there making money(His exact words unfortunately). He then tried to downsize my options and put me into the basic model, which I did not want. He told me I should have known better. He called us name under his breathe, but made sure that we heard him. I complained a few days later and someone else tried to get me a better deal and makes things"right", but I had already visited other dealers after that horrific day, and had fantastic experiences with them. Although I appreciated the attempt to win my business, I went with another dealership who got me down to the payments I needed. No haggling, no negotiating, no arguing or name calling. Im sure there are many nice and Kind people at Jones Junction, but I guess we were went up there on the wrong day. I just hope that salesman doesnt treat his other customers like he treated us. More

Efficient, friendly, knowledgeable staff. Melissa Lusk was wonderful from start to finish. Wallace was able to pull a great deal for us... Karl kept us laughing while still being professional Melissa Lusk was wonderful from start to finish. Wallace was able to pull a great deal for us... Karl kept us laughing while still being professional... and Frank was friendly, knowledgeable, and funny as well. We were shot down for a deal we needed four other times within the week... fifth time was a charm. This group of girls and guys knew what they were doing and did it efficiently. They held up their end of the bargain and made our visit to the dealership enjoyable. We highly recommend Jones' Hyundai lot over any of the others and look forward to going back! (This was our 3rd vehicle purchase from Jones in the last 5 years.) More

Never go to this dealer for service. Took my car into the dealer because it was having trouble starting. When I brought it in, I was told that the Ignition Coils and spark plugs needed to Took my car into the dealer because it was having trouble starting. When I brought it in, I was told that the Ignition Coils and spark plugs needed to be replaced. I opted to have the Coils replaced onsite and would have the spark plugs put in later on. I was quoted $100 for each coil, which I thought to be cost plus installation. I was told that I would have to pay out of pocket even thought I have a Lifetime guarantee on engine and parts. I asked the technician if they recommended to replace all 4 ignition coils at the same time. He said no, that only two were malfunctioning and that other two were in excellent condition. When I went to pay for the service I was told my bill would be $400, including a ridiculous $120 charge for 2 hours of labor (even though they only replaced two coils). Upon checking with other mechanics I was told that ignition coils are an easy fix, and can be replaced in under 10 minutes. I asked why I was being charged this much and why it took 2 hours and the response I received was "Well that's how long it took us, and I'm sorry but I already rang you up." No explanation of what was going on or information at all, was just told to pay it. Now it is about a week later and my car won't start again. I have been waiting over 3 hours for Hyundai Roadside assistance to come by to tow my car. I have had several cars from Jones Junction in the past and have always recommended them. Now, I feel as though I have been taken advantage of because I am a woman, and I cannot make a recommendation for this dealership going forward. More

Gordy Mueller made sure we had a great experience at Jones Hyundai. From helping us test drive to getting my new car ready to take home, he helped out every step of the way. Being a new college grad, he Jones Hyundai. From helping us test drive to getting my new car ready to take home, he helped out every step of the way. Being a new college grad, he informed me of all the financing options I could take advantage of. His number is 410-299-7947. More

The service team at Bel Air Hyundai are fabulous they are very friendly and helpful. D. Nay is very patient and friendly. I will never go anywhere else for service. I have sent several family members there t very friendly and helpful. D. Nay is very patient and friendly. I will never go anywhere else for service. I have sent several family members there that have bought cars at other dealships to the sevice dept at Hyundai. More

Wallace and Mike Gerkin were awesome they went above and beyond to make my girlfriend and I happy and at ease with the purchase Wallace did everything he could to get us in the car we wanted even with chall beyond to make my girlfriend and I happy and at ease with the purchase Wallace did everything he could to get us in the car we wanted even with challanged credit and followed up weeks after to make sure we were happy! I would recc. Wallace, Mike Gerkin and Jones Hyundai to anyone in the market for a new car! More

I bought my 2013 Elantra in November of 2012. From the salesman all the way to service, my experience has been wonderful.. I will and do recommend Jones Junction Hyundai to everyone. Sincerely Kathy S. salesman all the way to service, my experience has been wonderful.. I will and do recommend Jones Junction Hyundai to everyone. Sincerely Kathy S. More

I entered great for all because our salesman was outstanding! He was very understanding for our needs and worked everything out with us. Everyone at Jones was incredible, they were very sincere and outstanding! He was very understanding for our needs and worked everything out with us. Everyone at Jones was incredible, they were very sincere and made sure we got what we need at a price we could afford. More

Anne was very friendly and went to great lengths to see my wife and I looked at and test drove all the vehicles we were interested in. she answered all our questions. she was extremely knowledgeable, court my wife and I looked at and test drove all the vehicles we were interested in. she answered all our questions. she was extremely knowledgeable, courteous and professional. I would not hesitate to recommend jones Hyundai and Anne Sumler to any of my friends looking for a new car. More

I bought a used Nissan Altima from this dealership. It I bought a used Nissan Altima from this dealership. It was less than 4 years old, so it was still covered by manufacturers driveline warranty. Less I bought a used Nissan Altima from this dealership. It was less than 4 years old, so it was still covered by manufacturers driveline warranty. Less than 18k miles on it. The Carfax indicated minor damage from a previous accident, and estimated the impact on the resale value at -$225. It Seemed like a good deal. The transmission failed three times. Each time it was fixed by the mechanics at the Nissan dealership. The third time they found that the radiator had been damaged and they replaced that too. Later, when I went to trade it in at a different dealership, the pulled up the Carfax, which was now updated and indicated that the vehicle was purchased at auction in Delaware, and that Jones Junction was informed and shown at the time of sale that the vehicle was structurally damaged, and was not sellable except for parts. The salesman there told me that legally, a dealer has a year to update the information on the Carfax, and that it can be repaired and sold before the update. Nice huh? I lost about half the resale value on that car. I would not buy another vehicle from them. More