Jones Junction Hyundai - Service Center
Bel Air, MD

22 Reviews of Jones Junction Hyundai - Service Center
I had a flat and had AAA put the spare on. I called Belair Jones for the cost of a new tire. I immediately took my car there because this is where I purchased and have it serviced. I had to leave it du Belair Jones for the cost of a new tire. I immediately took my car there because this is where I purchased and have it serviced. I had to leave it due to low staff and full bookings. I returned the next day to find out they DID NOT GIVE ME A NEW TIRE , THEY PLUGGED THE FLAT ONE. After I told them that this was not my request , they said I would have to take my car and make a appointment to have a new tire put on at a later date or wait 2 or more hours until they had a bay available. This was not my mistake it was theirs for not following my instructions. I will not purchase another vehicle from them in the future. SO DISAPPOINTED. More
Don’t service your car here if you didn’t bought the car from Jones Hyundai’s. That’s their official policy. If the car isn’t isn’t brought from Jones, they can only do oil change and drop the car in the ca from Jones Hyundai’s. That’s their official policy. If the car isn’t isn’t brought from Jones, they can only do oil change and drop the car in the car lot which is 10 mins away from where you left the car. Good luck searching the car in the car lot. They have 0 apathy for anyone who bought their car from somewhere else. Apparently they don’t realize that people can also move to new location. Never ever buying a car or servicing my cars from Jones More
Pathetic serve to say least !! Long list of things screwed up after took in for routine service! Never wanted to take any accountability for nothing. Twice was told had rental and after long ride neve screwed up after took in for routine service! Never wanted to take any accountability for nothing. Twice was told had rental and after long ride never had any . Yes TWICE !! Long long list of screw ups and never gave a xxxx. Need ran out of service!!!!! More
Just the worst. Typical cocky car sales bologna. More interested in being cool in front of the pencil pusher finance guys than dealing with a returning customer and fixing the fact that they sold me a le interested in being cool in front of the pencil pusher finance guys than dealing with a returning customer and fixing the fact that they sold me a lemon 2 years prior. They wanted to charge me $80 for a clogged tube that was under warrenty. Don’t fall for the radio commercials. Go elsewhere. They don’t need or deserve your business More
Service department are dishonest . The work is poor . They don't deliver on their promise . I give them 0 out 10 . Run from them . There was a recall on my Tucsan for potential risk of fire which can h They don't deliver on their promise . I give them 0 out 10 . Run from them . There was a recall on my Tucsan for potential risk of fire which can happen when the vehicles part no running. I spoke to them to find out if my 2019 was one of those affected. Zac in the service department checked the VIN number and told me my vehicle was not on the recall list . I then contacted Hyundai's corporate offices and they said my car was on a list for recall . When I called Jones back later they finally came clean and admitted my vehicle was at risk of catching fire . Asked to speak to Mr Kilby they would not allow it . I will continue to encourage everyone not to do business with any Jones dealerships . More
Took my 2008 Yukon in for service having a possible sticking front caliper. Smelled like brakes overheating. The service manager and service tech put over twenty miles on the truck in an attempt to rep sticking front caliper. Smelled like brakes overheating. The service manager and service tech put over twenty miles on the truck in an attempt to reproduce the problem. After the test drives the service tech checked the operating temperature of all four rotors. Each rotor's temperature was within 3 degrees of the others. The service manager called and explained how they attempted to reproduce the problem without any results. I was then advised I could pickup the truck and he would send a shuttle for a ride back to the dealership. Here's the kicker, I asked the service manager, Jay Kendall, what was the charge for the troubleshooting performed on my truck. NO CHARGE. What else is there to say. More
RUN... FROM THIS DEALERSHIP! My girlfriend and I took RUN... FROM THIS DEALERSHIP! My girlfriend and I took her 2013 Kia Sorento EX to Jones get a front end alignment. About an hour later the service RUN... FROM THIS DEALERSHIP! My girlfriend and I took her 2013 Kia Sorento EX to Jones get a front end alignment. About an hour later the service advisor came out and told us that they could not perform the four wheel alignment. Due to the fact that the lower control arms and rear toe arms were rotted. I suspected BS and we left, only paying for an oil change and tire rotation. The next day I took the truck to MR.Tire in Belair for a second opinion. I didn’t tell the service writer what had happened at Jones Junction. About forty five minutes later, I was called to the desk to pick up the truck. The alignment went just fine and I told the guy behind the counter what had transpired at Jones the day before. He just laughed and said it doesn’t surprise me, I get people coming here all the time after getting an estimate from Jones. I’m holding in my hand an estimate from Jones Junction in Bel Air for over $1000 worth of work that is simply not needed. I had heard rumors from people who work in the car business about Jones Junction, about their business practices, this just proved what I was told was true. Please do yourself a favor and take your business elsewhere. More
Terrible customer service and repairs are always poorly done I have been there to get my Jeep fixed and every job was done wrong or poorly. Only thing that they do good is change oil. They had to fix a check eng I have been there to get my Jeep fixed and every job was done wrong or poorly. Only thing that they do good is change oil. They had to fix a check engine light code on my Jeep and they made 5 different repairs and still got it wrong and the light still came back on every time after a day. Plus they will lie during the buying process. I purchased a Jeep and after I bought the Jeep there was broken glass all in the back of the Jeep. The trunk would not close because of this and they said that I should have looked at the vehicle more carefully before buying it from them. You could hear broken glass inside of the trunk door also when you opened it. Worst experience I have ever had purchasing a vehicle and will never go there again. I feel robbed... More
Never go to this dealer for service. Took my car into the dealer because it was having trouble starting. When I brought it in, I was told that the Ignition Coils and spark plugs needed to Took my car into the dealer because it was having trouble starting. When I brought it in, I was told that the Ignition Coils and spark plugs needed to be replaced. I opted to have the Coils replaced onsite and would have the spark plugs put in later on. I was quoted $100 for each coil, which I thought to be cost plus installation. I was told that I would have to pay out of pocket even thought I have a Lifetime guarantee on engine and parts. I asked the technician if they recommended to replace all 4 ignition coils at the same time. He said no, that only two were malfunctioning and that other two were in excellent condition. When I went to pay for the service I was told my bill would be $400, including a ridiculous $120 charge for 2 hours of labor (even though they only replaced two coils). Upon checking with other mechanics I was told that ignition coils are an easy fix, and can be replaced in under 10 minutes. I asked why I was being charged this much and why it took 2 hours and the response I received was "Well that's how long it took us, and I'm sorry but I already rang you up." No explanation of what was going on or information at all, was just told to pay it. Now it is about a week later and my car won't start again. I have been waiting over 3 hours for Hyundai Roadside assistance to come by to tow my car. I have had several cars from Jones Junction in the past and have always recommended them. Now, I feel as though I have been taken advantage of because I am a woman, and I cannot make a recommendation for this dealership going forward. More
The service team at Bel Air Hyundai are fabulous they are very friendly and helpful. D. Nay is very patient and friendly. I will never go anywhere else for service. I have sent several family members there t very friendly and helpful. D. Nay is very patient and friendly. I will never go anywhere else for service. I have sent several family members there that have bought cars at other dealships to the sevice dept at Hyundai. More