Jones Junction Hyundai - Service Center

Service department are dishonest . The work is poor . They don't deliver on their promise . I give them 0 out 10 . Run from them . There was a recall on my Tucsan for potential risk of fire which can h They don't deliver on their promise . I give them 0 out 10 . Run from them . There was a recall on my Tucsan for potential risk of fire which can happen when the vehicles part no running. I spoke to them to find out if my 2019 was one of those affected. Zac in the service department checked the VIN number and told me my vehicle was not on the recall list . I then contacted Hyundai's corporate offices and they said my car was on a list for recall . When I called Jones back later they finally came clean and admitted my vehicle was at risk of catching fire . Asked to speak to Mr Kilby they would not allow it . I will continue to encourage everyone not to do business with any Jones dealerships . More

Took my 2008 Yukon in for service having a possible sticking front caliper. Smelled like brakes overheating. The service manager and service tech put over twenty miles on the truck in an attempt to rep sticking front caliper. Smelled like brakes overheating. The service manager and service tech put over twenty miles on the truck in an attempt to reproduce the problem. After the test drives the service tech checked the operating temperature of all four rotors. Each rotor's temperature was within 3 degrees of the others. The service manager called and explained how they attempted to reproduce the problem without any results. I was then advised I could pickup the truck and he would send a shuttle for a ride back to the dealership. Here's the kicker, I asked the service manager, Jay Kendall, what was the charge for the troubleshooting performed on my truck. NO CHARGE. What else is there to say. More

Terrible customer service and repairs are always poorly done I have been there to get my Jeep fixed and every job was done wrong or poorly. Only thing that they do good is change oil. They had to fix a check eng I have been there to get my Jeep fixed and every job was done wrong or poorly. Only thing that they do good is change oil. They had to fix a check engine light code on my Jeep and they made 5 different repairs and still got it wrong and the light still came back on every time after a day. Plus they will lie during the buying process. I purchased a Jeep and after I bought the Jeep there was broken glass all in the back of the Jeep. The trunk would not close because of this and they said that I should have looked at the vehicle more carefully before buying it from them. You could hear broken glass inside of the trunk door also when you opened it. Worst experience I have ever had purchasing a vehicle and will never go there again. I feel robbed... More

Never go to this dealer for service. Took my car into the dealer because it was having trouble starting. When I brought it in, I was told that the Ignition Coils and spark plugs needed to Took my car into the dealer because it was having trouble starting. When I brought it in, I was told that the Ignition Coils and spark plugs needed to be replaced. I opted to have the Coils replaced onsite and would have the spark plugs put in later on. I was quoted $100 for each coil, which I thought to be cost plus installation. I was told that I would have to pay out of pocket even thought I have a Lifetime guarantee on engine and parts. I asked the technician if they recommended to replace all 4 ignition coils at the same time. He said no, that only two were malfunctioning and that other two were in excellent condition. When I went to pay for the service I was told my bill would be $400, including a ridiculous $120 charge for 2 hours of labor (even though they only replaced two coils). Upon checking with other mechanics I was told that ignition coils are an easy fix, and can be replaced in under 10 minutes. I asked why I was being charged this much and why it took 2 hours and the response I received was "Well that's how long it took us, and I'm sorry but I already rang you up." No explanation of what was going on or information at all, was just told to pay it. Now it is about a week later and my car won't start again. I have been waiting over 3 hours for Hyundai Roadside assistance to come by to tow my car. I have had several cars from Jones Junction in the past and have always recommended them. Now, I feel as though I have been taken advantage of because I am a woman, and I cannot make a recommendation for this dealership going forward. More

The service team at Bel Air Hyundai are fabulous they are very friendly and helpful. D. Nay is very patient and friendly. I will never go anywhere else for service. I have sent several family members there t very friendly and helpful. D. Nay is very patient and friendly. I will never go anywhere else for service. I have sent several family members there that have bought cars at other dealships to the sevice dept at Hyundai. More