Jones Kia

Purchased a 2013 Kia Sorento. Love the Sorento! Got home and noticed the roof rails were not on the car but were on the sticker, they eagerly put these on when we brought the Kia back the next day and home and noticed the roof rails were not on the car but were on the sticker, they eagerly put these on when we brought the Kia back the next day and their friendliness continued, a day after the sale was finalized. Jones Kia did not go down to what I wanted off the sticker before taking off the $ for my trade in but Hugh was helpful and tried to work with me, getting me what I wanted for my trade in, a fair price. More

I heard nothing but good things about when Jones and when I heard they added a new manufacturer I headed over the Kia franchise. I decided to give them a shot to earn my business and check out the hot new K I heard they added a new manufacturer I headed over the Kia franchise. I decided to give them a shot to earn my business and check out the hot new Kia lineup.. After I wasn't pleasantly greeted I was put at ease . I ended up purchasing a 2013 Kia Optima and haven't been more satisfied with a vehicle until this one. I also wanted to add that service had been nothing but helpful as well . I have recommended many people to Jones and will continue to do so in the future. More

Avoid Jones (Junction) Kia if possible! In November 2008, I bought a new 2009 Kia Rio5 from Thompson Kia (now Jones Kia) from Paul Zerelli (who's still at Jones Kia) and he sold me an extended warranty until I bought a new 2009 Kia Rio5 from Thompson Kia (now Jones Kia) from Paul Zerelli (who's still at Jones Kia) and he sold me an extended warranty until 100k miles. The extended warranty is useless, because nothing's ever covered under warranty. I've had 2 ignitions, multiple paint peelings, car jolting when put in reverse and countless other times I've been stranded on the road. This past time, last Saturday I could not turn my key in the ignition. I called Jones Kia and spoke with Malcolm in service. He said I would have to have the car towed (at my expense) to Jones. Luckily after about 30 minutes the key finally turned and I drove there immediately. Due to the holiday, they could not look at my car until Tuesday, so I was without a car until Tuesday. I called Tuesday and neither DL nor Malcolm would return my calls, nor would anyone else. Finally after 4 attempts, and 10 minutes before closing, I got ahold of DL and he said your car is ready, but we're closing and it's $168 for a bent ignition. You can pick up your car tomorrow. Today, I went to pick up my car and Malcolm told me it was my fault the ignition was bent, due to a key being forced in the ignition -- I never have done that and this is the third ignition. Both DL and Malcolm were very rude. When I picked up the car tonight, DL said no charge because there's no record or paperwork. I said both Malcolm and you told me it was $168. He said no record, no paperwork, no charge. There's no record my vehicle was ever at Jones Kia and I believe there's a chance nothing was replaced in my vehicle. The only person who helped me was Tom Caminiti, who told me to contact either Pete Manzo or Steve Smeltzer, which I did through numerous e-mails and phone messages, but I never heard a reply. Although this was a new car, I strongly believe it's a lemon and Paul Zerelli, DL, Malcolm and Jones (Junction) Kia have done me wrong. Please stay away from Jones (Junction) Kia. More