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Jordan Ford

Mishawaka, IN

4.8
439 Reviews
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609 E. Jefferson Blvd.

Mishawaka, IN

46545

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Showing 439 reviews

June 21, 2026

Scheduling my oil change online was easy and straightforward. Getting checked in was smooth and everyone was welcoming. As a woman, anything having to do with car maintenance gives me anxiety More

by Adipert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonic Automotive
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner
Jun 22, 2026 -

Jordan Ford responded

It's great to hear the experience felt comfortable and respectful from start to finish. That kind of environment is something we take seriously, and we hope to see you again for your next service visit.

June 18, 2026

Very sorry to see just how far the service dept has Fallon over the years, It seems that everyone is very disorganized and is almost afraid to interact with the customer too much. I guess that I was u More

by tom072159
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sonic Automotive
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2026 -

Jordan Ford responded

Thank you for your feedback. We're sorry to hear that your recent service experience did not meet your expectations. We understand your concerns regarding communication and the level of service you received. Please contact us directly at 888-869-8689  so we can discuss your experience further.

June 17, 2026

A very nice and awesome dealership to get your vehicle worked on service department is great More

by Hotpapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonic Automotive
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2026 -

Jordan Ford responded

Thank you for the kind words about our service department; we're glad the experience was a good one.

June 14, 2026

We have been using Jordan Ford for many years for vehicle purchased and service work, they go above and beyond for their customers! I would highly recommend them for your vehicle needs! More

by jimbricky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonic Automotive
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendy Burns, Mike ( technician), Brandy , DeAngelo
Jun 17, 2026 -

Jordan Ford responded

Thank you for your continued loyalty and for recommending us. We're glad to have earned your trust over the years.

June 13, 2026

Tanner is the best service advisor Jordan ford has once again he is always on top of everything when it comes to my explorer sport Everytime no issue with my sport after pick up Tanner always answers my qu More

by TRadabaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner grummel
Jun 16, 2026 -

Jordan Ford responded

We're glad to hear Tanner continues to provide excellent service for your Explorer Sport. Thank you for your continued trust in Jordan Ford service.

June 08, 2026

Service writer is super to work with and understands my concerns and needs. Techs know what is required of them More

by swtiming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonic Automotive
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrid Miller
Jun 09, 2026 -

Jordan Ford responded

Thank you for recognizing our service team's expertise and understanding of customer needs. We appreciate your trust in our technicians and service department.

June 06, 2026

Had appointment for recall, was on time took vehicle in for service had completed in 40 minutes. Very happy with service performed and timeline. More

by 2016rclc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonic Automotive
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Truck Shop
Jun 08, 2026 -

Jordan Ford responded

Thank you for sharing your experience with our service team. We're glad the recall work was completed efficiently and met your expectations.

May 28, 2026

We’ve been loyal customers for years and have always been well taken care of. More

by dndavis47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonic Automotive
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom and Brandy
May 30, 2026 -

Jordan Ford responded

Thank you for your continued loyalty over the years. We're glad we've been able to take good care of you and appreciate your trust in us.

May 25, 2026

Very cooperative and easy to find out everything I needed to know to make a decision on my new vehicle. More

by Mudhen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
May 28, 2026 -

Jordan Ford responded

We're glad the team made your decision process smooth and informative. Thank you for choosing Jordan Ford!

May 23, 2026

Have been doing business with Jordan Ford since 1985 and have always been treated fairly and experienced great customer service. More

by DAVID.RITSEMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonic Automotive
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2026 -

Jordan Ford responded

Thank you for your continued loyalty and trust in us over all these years. We're glad to have earned your business and look forward to serving you for years to come.

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