Jordan Ford

I have been buying vehicles from Jordan Ford for over 15 years now and have never had an issue or a bad salesman. John McDonald was my latest salesman and in today's world it's very difficult to buy a vehic years now and have never had an issue or a bad salesman. John McDonald was my latest salesman and in today's world it's very difficult to buy a vehicle online versus on the lot. He was with me through the whole process we spoke on his days off and late evenings. We also shared pictures of our kids cars and had great conversations of our kids. He made me feel supported through the entire process which was a long one. One day while I was there to visit John my old salesman walked up to me shook my hand asked me how I was doing and was very professional as he was when he sold me one of my trucks. It is good to feel welcome and cared about in today's process of ordering a vehicle online and John did an outstanding job thank you More

Parts department very rude if you can even get them to answer. Then they will give you a false name. Brian doesnt work here. That part is not available. I had to call 3 times to get a quote on a part and answer. Then they will give you a false name. Brian doesnt work here. That part is not available. I had to call 3 times to get a quote on a part and to see if it was available. Very rude. Got there, part was not available and of course Brian doesn’t work here. Cant give you my money. I will go elsewhere…. More

Not sure what happened but the service has gone downhill. Took my truck in for some warranty and non-warranty repairs. The service advisor was extremely rude. Gave me an off the top of her head estimate for Took my truck in for some warranty and non-warranty repairs. The service advisor was extremely rude. Gave me an off the top of her head estimate for the non-warranty work. Was very high. Then she told me that since i did not have an appointment there was nothing they could do. Was told it would be 6 to 8 weeks before they could look at it. So, I went to another Dealership and had all issues resolved in 3 days and the cost of the non-warranty repair was 1\3 of the cost quoted by Jordan. Then I need an oil change on the wife's car. Made an appointment for the service. An hour and a half past my appointment time they hadn't even pulled the car in. Got the keys back and went to another Dealership. Didn't have an appointment but the service was completed in less time than I spent sitting at Jordan. I have always taken my vehicles to Jordan for service. Don't think I will be returning in the future. More

I purchased a used F150 from this dealership and my experience was very positive from start to finish. I dealt with sales associate Julio Martinez. Julio was very friendly, professional, and knowledgea experience was very positive from start to finish. I dealt with sales associate Julio Martinez. Julio was very friendly, professional, and knowledgeable. I live in Katy Texas so the majority of our negotiations we completed over the phone with the support of Julio’s manager David T. To complete the deal, I drove from Katy to San Antonio. They purchased my existing vehicle at a fair price, and I drove back to Katy in my beautiful F150. Thanks Julio for a very positive car buying experience. More

My expedition 2019 it’s been on service for 40 days and still no answer on when will be fixed still no answer on when will be fixed More

My wife and I just purchased a new Ford Explorer from Jordan Ford. We have purchased several cars in the last few years and to be honest I hate buying new cars. Although I just want to say how awesome my Jordan Ford. We have purchased several cars in the last few years and to be honest I hate buying new cars. Although I just want to say how awesome my buying experience was at Jordan Ford. They let us test drive a used car because they did not have a new Bronco in stock. After test driving we decided to not purchase that model and then test drove the Explorer, which we liked a lot more. Veronica Arizpe was our sales rep and she was Awesome! She was very helpful and not pushy at all. She made sure my wife picked the color and model she wanted. The car arrived at the dealership on Thursday and Veronica came in on her day off to get the vehicle prepared for the following morning. (that is dedication!) Once we arrived the process went very smooth. The manager took care of us and we did not feel pressured to purchase any add-ons (which most dealerships push down your throat!) I just want to say how easy the entire process was and how awesome Veronica and her manager was. More

Great service. Fast and friendly. Would purchase from them again. Wally was especially great to deal with. Would refer my colleagues to Jordan Ford in the future. them again. Wally was especially great to deal with. Would refer my colleagues to Jordan Ford in the future. More

Very Pleased with Used Car Sales and the follow-up service would recommend Jordon Ford and Steven Nichols to any one. From bringing the vehicle to me, and everything that has followed. . service would recommend Jordon Ford and Steven Nichols to any one. From bringing the vehicle to me, and everything that has followed. . More

This Dealership Has Literally Took Advantage Off My Parents Yes Senior Citizens I Wasn't In Town When This Happened But Now That I Have All The Facts They Are Robbing People That Don't Know Any Better Parents Yes Senior Citizens I Wasn't In Town When This Happened But Now That I Have All The Facts They Are Robbing People That Don't Know Any Better Let Me Tell You This I Will Have All My Social Media Friends Place A Bad Review Based on My Family Experience You have not heard the last off me trust me im not going away oh and I found out you had one off my other reviews deleted not too worry it will go back on that review site trust me you have messed with the wrong individual PLEASE PEOPLE DO NOT SHOP AT THIS DEALERSHIP FOR ANYTHING THEY ARE SCAM ARTISTS. Oh and Buying Back The Vehicle Errin Is And Unacceptable Responce Think Before You Make A Stupid Resolution More

My wife and I were very happy and Pleased with the professionalism of our sales person Mr. Jerry Escobedo. He new his business. We had our new F150 in a short time. He is a keeper. professionalism of our sales person Mr. Jerry Escobedo. He new his business. We had our new F150 in a short time. He is a keeper. More