Joseph Airport Toyota - Service Center

Excellent Service Dave did a great job. Pleasant, knowledgeable and courteous from beginning to end. In and out in less than an hour. They did the checkup and explai Dave did a great job. Pleasant, knowledgeable and courteous from beginning to end. In and out in less than an hour. They did the checkup and explained everything. Great job! More

Service Took my 2015 tundra in for an oil change and Tim in service said I had two nails in my tire and it couldn't be fixed. I asked him if the spare was the Took my 2015 tundra in for an oil change and Tim in service said I had two nails in my tire and it couldn't be fixed. I asked him if the spare was the same wheel and he said yes so I told him to just put on the spare. I went to pick up the truck and it was a different wheel. Needless to say I took the tire somewhere else and they patched it no problem. All around just poor service and a frustrating experience More

On time and as espected! I arrived at the appointment time, was checked in by Bill at the service desk and I was off to the comfortable customer lounge. I drank coffee, ate d I arrived at the appointment time, was checked in by Bill at the service desk and I was off to the comfortable customer lounge. I drank coffee, ate donuts and read current periodicals for the next 45 minutes. The wait was pleasant, relaxing and the "Free" refreshments were much appreciated. My name was called over the PA system and I went to the service area to meet with Bill who went over everything they found in their 20,000 mile check up on my vehicle and he asked if I had any questions. The whole process was completed in under an hour and I was out the door! More

Service Was On-Time The dealership seemed to be ready for my appointment. I was out of there with the service complete in less than an hour. Seemed that the service was The dealership seemed to be ready for my appointment. I was out of there with the service complete in less than an hour. Seemed that the service was ready. More

Drop off the vehicle and everything was done quickly!! I have been having my vehicles done by Airport Toyota for the past 7 years and have never had a bad experience. They notify you if needed maintenance I have been having my vehicles done by Airport Toyota for the past 7 years and have never had a bad experience. They notify you if needed maintenance is requires and let you make the decision. Great service all around. More

Great service, helpful staff! Due to my work schedule, I brought my Prius in on a recent Saturday to get the insides of the dash display replaced, which was under extended warranty Due to my work schedule, I brought my Prius in on a recent Saturday to get the insides of the dash display replaced, which was under extended warranty. I appreciated getting a free rental, very clean, during the time it took to order and install the parts. I had called back the day I brought it in to ask for new wiper inserts. I checked back later the following Friday, hoping I could get my car back by Saturday. The work wasn't quite finished yet but Bill said he'd try to get it done. Sure enough, he called me back that afternoon that it was ready. When I picked up my car, the wipers had somehow been missed, wasn't showing in the system, but Bill said it wouldn't take long and they'd get it done. And this was mid-afternoon on Saturday, so I appreciated the extra effort and customer service. Thanks to Bill and the service techs! I also like the thorough checks that are done along with oil changes. More

Don't Schedule an Appointment During Lunchtime Recently I received a recall notice from Toyota on my 2012 PriusV. The appointment I scheduled with your service department for the repair (by phone n Recently I received a recall notice from Toyota on my 2012 PriusV. The appointment I scheduled with your service department for the repair (by phone not via your website) occurred yesterday, September 22, 2015. After checking in at the service counter promptly at my scheduled appointment time of 11:30am, I went to your showroom to wait on my repair. At 12:40pm, I went back out to the service area to check on the status of my vehicle and found it was still in the drive thru area and hadn’t been touched. I inquired at the service desk about the cause of the delay and was told everyone was at lunch and the appointment should not have been made for 11:30 but should have been made for 1:00pm. It would have been appreciated if someone would have told me this when I made the appointment, when I checked in at the service desk, or at least while I was waiting for 70 minutes in the showroom. More

Professional, knowledgeable , helpful I took my car in for a overall look over because we are moving to Arizona. We also needed a oil change and we had a wobble at a slow stop. They knew r I took my car in for a overall look over because we are moving to Arizona. We also needed a oil change and we had a wobble at a slow stop. They knew right away what it was. We received a rental car at no charge. They also got us in and out same day I called. Pretty great service all the way around. My kids love the donuts, and popcorn in the lobby. I love the wifi. Keep up the good work! More

Oil change I live in Bellbrook, work in Cincinnati, drive 3 times/week as a RN and always need oil changes! Tim is always great to schedule me in on my days off I live in Bellbrook, work in Cincinnati, drive 3 times/week as a RN and always need oil changes! Tim is always great to schedule me in on my days off and I appreciate it greatly. Nice lounge, I pack my breakfast and eat there :) Thanks! Gloria More

Car Sales great, SERVICE follow up not good Our new car sales rep, Eddie was great. We love our 2011 Camry and he went way beyond to get the exact car we wanted. He explained details about any Our new car sales rep, Eddie was great. We love our 2011 Camry and he went way beyond to get the exact car we wanted. He explained details about any question we asked. Using the Service Dept has not been a good experience. They give us conflicting information, never consistent. We have had our car in for service about 7 times and EVERY time I have asked for it to be washed, it has never happened. The service dept got greasy grime all over the front of my car last visit and I had just washed it myself. We take good care of our car, but they don't do the same. EVERY single time we take it for any problem, there is a charge whether it is warranty or not. They have worked with us on one occasion, but it is a battle every time. The undercoating is flaking off our exhaust system and it looks horrible (we care about our car in every aspect). We were told "that's normal, paint it yourself" and that will be $25 to tell you that. Really??? If I was unable to paint my exhaust system, am I just stuck with the undercoating flaking off because that is normal and I should expect this at 22,000 miles? Again, we care about our car and expect the same from the service department. Service dept. guy told me yesterday that I don't have a 3 year 36,000 mile warranty...really? If you work in the service department, you should know the Toyota warranties. We did have a great experience with service work from Darrel F. He went above and beyond to fix a problem for us. I appreciate his effort, time and attitude in helping us, the customer. :) More