February 17th 2017 I went into Joseph Airport Toyota to buy my FIRST car. I walked in with every dime from my savings account of $5,000 for a down payment. The salesman only showed me one SUV, so I took it for a test drive and noticed it sounded off. The salesman informed me that’s how they all sound. So I took his word and went through with the purchase, however over the first two weeks it bothered me that it sounded as if it was getting louder, idling high and would take a min to come down, it started cutting out when I would stop, inside lights would flicker and dim real fast. So I again reached out to the salesman and explained that I am NOT happy with my car and would like them to look at it or take it back,” he said let me see about getting you in to have our MASTER mechanics look it over” I said ok thank you. They didn’t get me in until after my grace period was up to change my mind..( ironic Huh ? ) so when I took it in they took it to look at it and came back saying ma’am we can’t find anything wrong with the vehicle!. The issues continued and they just had me to continue bringing it in just for them to check the oil and tell me still nothing wrong with the car.! So I went and got a second opinion from two different mechanics, and both informed me that the ticking I hear is my timing chain. I went back for my monthly check with the dealership as they requested and waited for them to tell me once again I was wrong and there is nothing wrong with my car, when he said that” I pulled out the paperwork from the mechanics stating what they found. The salesman was a little upset and said: WHY did you take it for a second opinion and why didn’t you just tell me you went for a second opinion instead of having our guys look at it.? I said because I wanted to see if they would continue to mislead me! I have been telling you guys since DAY 1 it didn’t sound right. I even went a test drove a 2012 equinox from another dealership and guess what? It was quiet and smooth SOMETHING MINE IS NOT!!! My sister was with me every time and even vouched that I’m not the only one who hears it. Then they had me speak to the general manager which was a JOKE all in its own. He was rude, disrespectful and very arrogant,” he looked at me and my friend who has bought all her cars from there and said WELL WHAT DO YOU EXPECT from an OLD CAR?? my friend said excuse you that car is not old!!! A 2012 with only 84,000 miles on it isn’t old. He then proceeded with more attitude stating that we were still wrong and there was nothing that they were willing to do or could do because I was already passed my grace period. I said that’s great I have been fighting with you guys since DAY 1 of all this and now I’m stuck with a piece of xxxx car that I HATE and I’m out $5,000!!!! I have never cried so much in my life.
Here I am now a year into this BS and guess what my car isn’t even safely drivable, and I’m stuck paying monthly payments on a piece of xxxx that JOSEPH AIRPORT TOYOTA SOLD ME!!!!! I have four children two with medical problems and I suffer from a rare disease called Addison’s so I have to have a vehicle for myself and my children to get back and fourth to dr apts but they don’t care why would they it’s not their family, their health or their loss of money etc.