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Joseph Buick GMC
Cincinnati, OH
604 Reviews
For numerous years, Joseph Buick GMC has been dedicated to providing exceptional vehicle sales and servicing in the Cincinnati, OH area. Our journey has led us to become one of the largest dealership groups in Cincinnati, all while remaining a cherished family-owned and operated business. Throughout our tenure, we've proudly garnered top recognition as one of Cincinnati's premier Buick and GMC dealerships. Our team of seasoned professionals blends extensive experience with unparalleled expertise to cater to the unique requirements of every customer.
Joseph Buick GMC prioritizes exceptional customer service, ensuring every interaction with our Cincinnati dealership leaves a lasting positive impression. With over 50 years of fostering trusting relationships with employees, clients, and industry affiliates, we embark on a new era of unparalleled service and leadership. Our commitment is to deliver an outstanding purchasing and ownership journey, setting the standard for excellence that others aspire to replicate.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 604 reviews
August 06, 2026
Avoid this dealership. Based on my experience, Joseph Buick GMC has been an absolute nightmare to deal with. I believe they attempted to use a yo-yo spot delivery tactic Based on my experience, Joseph Buick GMC has been an absolute nightmare to deal with. I believe they attempted to use a yo-yo spot delivery tactic after I was already approved for financing. It has been three weeks since I signed my paperwork, and the dealership still has not submitted the financing documents to my lender. After I contacted Finance Manager Patrick Valpreda for an update, he told me a document was missing. However, no one from the dealership ever contacted me to let me know there was an issue—I only found out because I reached out myself. With the spot delivery deadline approaching and less than 10 days remaining, the paperwork still has not been sent to the lender. This should not happen after a customer has already signed all of the documents. The lack of communication and delays have caused unnecessary stress and made this entire process far more difficult than it should have been. Because of my experience, I will be filing a complaint with my state’s Attorney General’s Office and the appropriate consumer protection agencies. I would not recommend Joseph Buick GMC to anyone looking for a straightforward and honest car-buying experience. If you’re considering buying a vehicle here, pay close attention to the financing process and make sure everything is submitted promptly. More
by jermaine0027
Verified CustomerEmployees Worked With
Patrick Valpreda
August 05, 2026
The dealership did what GM instructed. Not what I, THE CUSTOMER, was told they were going to do when the repair was scheduled for the FOURTH TIME!! Which was replace the radio! The dealers Not what I, THE CUSTOMER, was told they were going to do when the repair was scheduled for the FOURTH TIME!! Which was replace the radio! The dealership repaired, with GM’s assistance I’m told, though it was not repaired! GM has on more opportunity to make this right before I go to the BBB. Please contact me to schedule MY RADIO REPLACEMENT!!!!! More
by art31
Employees Worked With
Other Employees :
I will not comment on people that were instructed incorrectly how to handle an unhappy customer.
August 03, 2026
I had an 830 appointment for a check engine light . I was able to wait for the diagnosis which took perhaps 40-45. minutes or so.. very reasonable time well spent. I was able to wait for the diagnosis which took perhaps 40-45. minutes or so.. very reasonable time well spent. More
by AROPER0
August 02, 2026
Very courteous and organized company. Listened to issues. Asked if everything was going well with vehicle Listened to issues. Asked if everything was going well with vehicle More
by MARTINMCCRACKIN
August 02, 2026
Easy in,easy out. No hassle, great work. We'll decibel be going back for my next maintenance. No hassle, great work. We'll decibel be going back for my next maintenance. More
by MAIGENSTANIFORD
July 31, 2026
I want to thank you guys for taking good care of me and my truck great service I will be back for all of my truck needs thank you again!! my truck great service I will be back for all of my truck needs thank you again!! More
by brianpharris
July 31, 2026
Great dealership did a great job on my SUV very time worthy and great staff with communication 👏 worthy and great staff with communication 👏 More
by FBUSH6342
July 30, 2026
The team is always professional and willing to help. I always get out at a reasonable time. I always get out at a reasonable time. More
by Karinawarren479
