Joseph Buick GMC

This is a great dealership. I don't spend all day waiting for my service to be completed and no one abuses my regal when they test drive it, at least I don't think so. It's sp I don't spend all day waiting for my service to be completed and no one abuses my regal when they test drive it, at least I don't think so. It's special to say the least!!! More

Appreciate the honesty on telling me exactly what I needed and not to include items that I didn't need and would bloat my cost. Saved me close to $50 needed and not to include items that I didn't need and would bloat my cost. Saved me close to $50 More

I would like to give a shout out to James and Chris they have very good customer service. They were courteous and patient and took care of all my customer needs. Thank you guys for all you do. have very good customer service. They were courteous and patient and took care of all my customer needs. Thank you guys for all you do. More

service for oil and rotation was very good . I would recommend them to others. Only took less than an hour I would recommend them to others. Only took less than an hour More

I feel the sales rep and Manager treated me fairly, we came to a quick decision, and were able to drive out with our chosen vehicle the same day. came to a quick decision, and were able to drive out with our chosen vehicle the same day. More

They was very out going and professional. Was about to answer all my questions and really went out of their way to make the happen. Was about to answer all my questions and really went out of their way to make the happen. More

The dealer/service was open early which is favorable. They always seem to take no less than two hours. They always seem to take no less than two hours. More

Professional and courteous service everything was on time and completed as requested. Thank you for your service and completed as requested. Thank you for your service More

I would like to update my rating to 4. 5 based on how the Service Manager and General Manager responded after I expressed my concerns. My initial service experience was disappointing and 5 based on how the Service Manager and General Manager responded after I expressed my concerns. My initial service experience was disappointing and left me feeling uncertain about the communication, quality control, and overall customer care. I also believe it is important to document that, had I not made a complaint, the dealership may not have been aware that my experience did not meet the level of service expected, nor would there have been an opportunity to restore my confidence. That said, once my concerns were brought to leadership’s attention, I felt heard, respected, and valued. The Service Manager and General Manager listened, apologized for the inconvenience, and offered a thoughtful resolution of four complimentary oil changes with tire rotations. I also appreciated being informed that courtesy rides and loaner vehicles are available if I am ever inconvenienced again. While I cannot overlook the original experience, I do appreciate the accountability and professionalism shown afterward. Their response made a meaningful difference and restored much of my confidence in the dealership. More

I am always taken care of promptly and with the utmost respect. The service department is the best in the city I feel. respect. The service department is the best in the city I feel. More