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Joseph Buick GMC

Cincinnati, OH

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4 Reviews

8700 Colerain Avenue

Cincinnati, OH

45251

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January 22, 2021

"Be careful when you pick your car up from being service!!..."

- tbray42

Be careful when you pick your car up from being service!! It might be damage like mines was and I was told by Dwayne France the service advisor that I bought my car there like that!! And after they review the camera and noted and seeing that I didn’t bring my car it was not damaged when I bought it there I did not get no apologies from Dwayne or anything but they did fix it thanks to Karl Moeller!! I always check your car out when it has been serviced!!

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Recommend Dealer
No
Employees Worked With
Dewayne
January 24, 2020

"No support after the sale "

- JStitsinger

Ongoing issues with my new truck. Sent multiple emails to GM, new car sales manager and service manager with no response. Had a recent call for a satisfaction survey after oil change appointment and I asked to speak to the GM. 4 days later and still no call back or response to emails.

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Recommend Dealer
No
Employees Worked With
Phil Dorger and Chris Townsend
April 23, 2019

"Bait and switch is alive and well and this awful dealership"

- Enclave Driver

Don't even think of going to this dealership - was openly lied to and presented higher numbers when picking up a new Enclave having driven ~100 miles, the sales team were the worst I have even encountered.

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Recommend Dealer
No
Employees Worked With
Rashid
December 28, 2017

"Incompetent Customer Service"

- sapark

I am alarmed by the lack of customer service and ineptitude by multiple employees after THEY made a huge mistake. After visiting the dealership for about 30 minutes, we left and realized our license plates were missing from our vehicle when we got to another dealership across the street. My husband called the dealership immediately to ask if they had taken the plates off our car. After having to explain the situation multiple times (because it is such an outrageous thing to happen), we did get confirmation that they had taken the plates off our car and had put one of them onto another car a customer had driven off in. While this was a HUGE mistake, I understand that mistakes happen. What we are most frustrated with is how they proceeded to handle the situation. They offered no sympathies, not a single apology and no attempt to rectify the situation or come up with a solution to get our plates to us/get us a car that we can drive. The general sales manager was blame-shifting, dismissive and accusatory. My husband had to contact them multiple times over the next 24 hours and ultimately had to threaten filing a police report for stolen plates before they finally gave them back to us. Needless to say, the Joseph Buick GMC license plate cover they delivered along with the plates is in the trashcan...

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Recommend Dealer
No
Employees Worked With
Jerry Bittner
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