Joseph Buick GMC

Receptionist said no appointment was needed and then was told we did need to make an appointment and it was for much later in the day and then they didnt even do what we asked them to do and said we would h told we did need to make an appointment and it was for much later in the day and then they didnt even do what we asked them to do and said we would have to make another appointment to come back. Took over an hour after they said the car was done for them to bring it around. Tried to contact the servic manger to let him know what happened and have been bothered by sales associates trying to find and sell me the vehicle i already have. This i the second worst dealership experience i have had and will not look to buy future vehicles from them More

After the amount of money we have spent, and the number of vehicles we have bought, I am severely disappointed with the service department and how I was taken advantage of and lied to. I used to praise the of vehicles we have bought, I am severely disappointed with the service department and how I was taken advantage of and lied to. I used to praise their service department but my vehicle will never return there. More

Quick turn around on a 1:30 appointment. Service rep was courteous and check in was easy. Service rep was courteous and check in was easy. More

Ordered a Denali Pickup 3 months ago. Came in with wrong wheels. They were good at getting the correct wheels in within a few days. Salesman offered to pick up at house and bring back. I Came in with wrong wheels. They were good at getting the correct wheels in within a few days. Salesman offered to pick up at house and bring back. I stated “I’ll help you out and bring up if you can get me taken care of immediately. Please let me know a time that works for you?” They scheduled 9:30 AM on Friday the 19th. I arrived (from Kentucky) at 9:15 to switch 4 tires and wheels already mounted. 3 hours later I walked out to see what the delay was. hey stated they were short handed and let me sit. When the truck was finished I could tell the tires and wheels were obviously pulled from another truck due to the mud on the tires. Obviously a complete breakdown from sales to service. To back up I was told the truck would be in the beginning of December in October after a lack of previous request. Returning from out of town I emailed Alex on December the 11th (salesperson who dropped the ball twice) any word on my truck? He called 1 hour later stating “miraculously my truck showed up last night “ I requested to switch salesperson at that point and was taken care of on the purchase professionally. More

We were treated very well by the dealership and especially the salesman, I'Shaun Casey. The only reason I gave 4 stars instead of 5 is due to the outcome of an agreed repair of a ding on the hood. especially the salesman, I'Shaun Casey. The only reason I gave 4 stars instead of 5 is due to the outcome of an agreed repair of a ding on the hood. My expectation was higher than the result. More

The device was just fine. Your not my grade school teacher I will decide the minimum Your not my grade school teacher I will decide the minimum More

Service department was great. It took a couple of trips to figure out what was wrong, but they’ve got me back on the road. Chris (at the service desk) could not have been more cou It took a couple of trips to figure out what was wrong, but they’ve got me back on the road. Chris (at the service desk) could not have been more courteous. More

It was easy to schedule the service and the follow-through was very good. The communication was also excellent. I'm almost always impressed with the service at Joseph Buick/GMC. follow-through was very good. The communication was also excellent. I'm almost always impressed with the service at Joseph Buick/GMC. More

conscientious about work and customer. Kept me informed of progress and costs. They did what they said. Kept me informed of progress and costs. They did what they said. More

Prompt and cordial service. Will revisit them when service is due or something stops working. Will revisit them when service is due or something stops working. More