Joseph Buick GMC

Ask for oil change and tire rotation. They rotated tires but when driving on the highway shaking occurred then went back and they balanced the tires and took care of the problem. They ch They rotated tires but when driving on the highway shaking occurred then went back and they balanced the tires and took care of the problem. They charged extra for tire balancing. They could have told me in advance when you rotate tires you should balance tires also. Makes sense to me. Try it sometime. More

Was not happy. I called and asked about having my speedometer reset because of a different size of tire. They told me yes they could do it and gave me a price. I ca I called and asked about having my speedometer reset because of a different size of tire. They told me yes they could do it and gave me a price. I called back and gave them very specific info about the truck and new tires and asked them to verify. Again I was told yes and the price was the same. I took the truck in and after I got there and signed in I was sitting in the waiting room when the manager came in and told me that the $18.00 job that i called and verified about was now going to have an additional $200.00 ( GM connection charge ) plus additional hourly charge. When I questioned this I was told that GM charges his dealership the $200.00 to connect and make the program change. So now a less than $200.00 job is going to be around $500.00. The manager would not come down or try to work with me on the price. So I did not have it done. I was at another dealer and asked about having it done. I was given a price of $189.00. I asked about additional fees and was told NO, there are no additional fees. I then told them my experience at Joseph and asked about the GM connection charge. I was told That if GM did have to connect that was only a $75.00 charge to begin with. So, I don't know the dollar side of what happens at the dealerships but I can tell you that the amount of money being charged especially a Bait-and-Switch type policy is not something I am happy about.. I doubt that I will go back to Joseph's now because I feel that I was lied to based off of the information I received from another dealership. Joseph can respond and deny if they choose but this is what happened and I didn't want to fill out a survey but after receiving about 5 different requests I decided that I should. Hopefully anyone who is reading this will make sure to call and verify their pricing before going there and finding out it is not what they thought it would be. More

Ron was great. Picked up delivered my vehicle to my home. Still waiting on the radio. Picked up delivered my vehicle to my home. Still waiting on the radio. More

Great experience at Joseph GMC. The staff was professional, straightforward and easy to work with. I am very happy with my new Sierra and appreciate the excellent customer service. The staff was professional, straightforward and easy to work with. I am very happy with my new Sierra and appreciate the excellent customer service. More

Outstanding service. I was scheduled in a timely manner. I was greeted immediately and kept well informed. The work was completed to my satisfaction promptly. Very pl I was scheduled in a timely manner. I was greeted immediately and kept well informed. The work was completed to my satisfaction promptly. Very pleased! More

James does a fantastic job every time. He is very professional and keeps customers informed. He is very professional and keeps customers informed. More

Avoid this dealership. Based on my experience, Joseph Buick GMC has been an absolute nightmare to deal with. I believe they attempted to use a yo-yo spot delivery tactic Based on my experience, Joseph Buick GMC has been an absolute nightmare to deal with. I believe they attempted to use a yo-yo spot delivery tactic after I was already approved for financing. It has been three weeks since I signed my paperwork, and the dealership still has not submitted the financing documents to my lender. After I contacted Finance Manager Patrick Valpreda for an update, he told me a document was missing. However, no one from the dealership ever contacted me to let me know there was an issue—I only found out because I reached out myself. With the spot delivery deadline approaching and less than 10 days remaining, the paperwork still has not been sent to the lender. This should not happen after a customer has already signed all of the documents. The lack of communication and delays have caused unnecessary stress and made this entire process far more difficult than it should have been. Because of my experience, I will be filing a complaint with my state’s Attorney General’s Office and the appropriate consumer protection agencies. I would not recommend Joseph Buick GMC to anyone looking for a straightforward and honest car-buying experience. If you’re considering buying a vehicle here, pay close attention to the financing process and make sure everything is submitted promptly. More

The dealership did what GM instructed. Not what I, THE CUSTOMER, was told they were going to do when the repair was scheduled for the FOURTH TIME!! Which was replace the radio! The dealers Not what I, THE CUSTOMER, was told they were going to do when the repair was scheduled for the FOURTH TIME!! Which was replace the radio! The dealership repaired, with GM’s assistance I’m told, though it was not repaired! GM has on more opportunity to make this right before I go to the BBB. Please contact me to schedule MY RADIO REPLACEMENT!!!!! More

I had an 830 appointment for a check engine light . I was able to wait for the diagnosis which took perhaps 40-45. minutes or so.. very reasonable time well spent. I was able to wait for the diagnosis which took perhaps 40-45. minutes or so.. very reasonable time well spent. More

Very courteous and organized company. Listened to issues. Asked if everything was going well with vehicle Listened to issues. Asked if everything was going well with vehicle More