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Joseph Buick GMC
Cincinnati, OH
565 Reviews
For numerous years, Joseph Buick GMC has been dedicated to providing exceptional vehicle sales and servicing in the Cincinnati, OH area. Our journey has led us to become one of the largest dealership groups in Cincinnati, all while remaining a cherished family-owned and operated business. Throughout our tenure, we've proudly garnered top recognition as one of Cincinnati's premier Buick and GMC dealerships. Our team of seasoned professionals blends extensive experience with unparalleled expertise to cater to the unique requirements of every customer.
Joseph Buick GMC prioritizes exceptional customer service, ensuring every interaction with our Cincinnati dealership leaves a lasting positive impression. With over 50 years of fostering trusting relationships with employees, clients, and industry affiliates, we embark on a new era of unparalleled service and leadership. Our commitment is to deliver an outstanding purchasing and ownership journey, setting the standard for excellence that others aspire to replicate.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 565 reviews
January 22, 2021
Be careful when you pick your car up from being service!! It might be damage like mines was and I was told by Dwayne France the service advisor that I bought my car there like that!! And after they review th It might be damage like mines was and I was told by Dwayne France the service advisor that I bought my car there like that!! And after they review the camera and noted and seeing that I didn’t bring my car it was not damaged when I bought it there I did not get no apologies from Dwayne or anything but they did fix it thanks to Karl Moeller!! I always check your car out when it has been serviced!! More
by tbray42
Employees Worked With
Dewayne
January 24, 2020
No support after the sale Ongoing issues with my new truck. Sent multiple emails to GM, new car sales manager and service manager with no response. Had a recent call for a sati Ongoing issues with my new truck. Sent multiple emails to GM, new car sales manager and service manager with no response. Had a recent call for a satisfaction survey after oil change appointment and I asked to speak to the GM. 4 days later and still no call back or response to emails. More
by JStitsinger
Employees Worked With
Phil Dorger and Chris Townsend
April 23, 2019
Bait and switch is alive and well and this awful dealership Don't even think of going to this dealership - was openly lied to and presented higher numbers when picking up a new Enclave having driven ~100 miles, Don't even think of going to this dealership - was openly lied to and presented higher numbers when picking up a new Enclave having driven ~100 miles, the sales team were the worst I have even encountered. More
by Enclave Driver
Employees Worked With
Rashid
December 29, 2017
Incompetent Customer Service I am alarmed by the lack of customer service and ineptitude by multiple employees after THEY made a huge mistake. After visiting the dealership for ab I am alarmed by the lack of customer service and ineptitude by multiple employees after THEY made a huge mistake. After visiting the dealership for about 30 minutes, we left and realized our license plates were missing from our vehicle when we got to another dealership across the street. My husband called the dealership immediately to ask if they had taken the plates off our car. After having to explain the situation multiple times (because it is such an outrageous thing to happen), we did get confirmation that they had taken the plates off our car and had put one of them onto another car a customer had driven off in. While this was a HUGE mistake, I understand that mistakes happen. What we are most frustrated with is how they proceeded to handle the situation. They offered no sympathies, not a single apology and no attempt to rectify the situation or come up with a solution to get our plates to us/get us a car that we can drive. The general sales manager was blame-shifting, dismissive and accusatory. My husband had to contact them multiple times over the next 24 hours and ultimately had to threaten filing a police report for stolen plates before they finally gave them back to us. Needless to say, the Joseph Buick GMC license plate cover they delivered along with the plates is in the trashcan... More
by sapark
Employees Worked With
Jerry Bittner
