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Joseph Buick GMC

Cincinnati, OH

4.6
548 Reviews
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8700 Colerain Avenue

Cincinnati, OH

45251

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Showing 548 reviews

October 03, 2025

Great experience! I live 2 hours from the dealership. The sales and finance team were able to put together a deal over the phone to save time. Once I came in the servi More

by a_dubb812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'shaun Casey
Oct 03, 2025 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

October 03, 2025

Ishawn was amazing. From the time we entered the lot until we purchased our car, he handled our journey with care. He even called a few days later to check in and to mak More

by Sydney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ra'Shaad Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Townsend
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ishawn - sales representative
Oct 04, 2025 -

Joseph Buick GMC responded

Sydney, it's fantastic to hear that Ishawn provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Joseph Buick GMC!

September 30, 2025

Second time I have had my oil changed and have a leak again tired of having to go back More

by DWISE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry
Oct 03, 2025 -

Joseph Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Oct 03, 2025 -

Joseph Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 27, 2025

Wonderful Service Highly recommended them! You can always trust Joseph Buick GMC. Call them when you are ready More

by carmen.ramundo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2025 -

Joseph Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

September 20, 2025

Went in for an oil change on June 11th, wanted weather stripping replaced on the driver's door. Was told that it needed to be ordered, should take a week and they would call. I called (left message) July More

by scott0865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Farrell
Sep 24, 2025 -

Joseph Buick GMC responded

Hi Scott: We apologize for the experience you've had and the issues with communication. It's obviously not how we want this process to go for our customers. Can you please provide the contact information used for this purchase in order for us to look into this? We look forward to hearing from you soon.

Sep 24, 2025 -

Joseph Buick GMC responded

Hi Scott: We apologize for the experience you've had and the issues with communication. It's obviously not how we want this process to go for our customers. Can you please provide the contact information used for this purchase in order for us to look into this? We look forward to hearing from you soon.

Sep 24, 2025 -

scott0865 responded

I responded 2 days ago to an email from Steve Galbraith to verify my address to send the cap to me. That was much appreciated but I cant help to feel that it was because of this review. Again, service at the dealership is top notch. I have no problem going there, I just want to be notified when promised and parts mailed when promised. Just to again verify, my address is 588 Blue Spruce Pl Trenton, OH. 45067 Thank you for responding to my review.

September 05, 2025

Worked with Danny Fluker to turn in a lease-end vehicle and lease a new one. I found my new vehicle on their website so I knew what I wanted and the vehicle was ready for me to view when I got there. The w More

by plenoir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Fluker
Sep 05, 2025 -

Joseph Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 02, 2025

Worked with Ruben Loaiza to purchase my new GMC Acadia. Ruben was very friendly and professional. Knowledgeable about the car and answered all of my questions. After a few days followed up with a phone ca More

by reinhardtkevic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Loaiza
Sep 02, 2025 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 29, 2025

Came in on a Saturday, Danny Fluker pick out a car,very satisfied with choice he picked it was for my grandson. Danny Fluker was very professional as well as everyone else, great customer service. Thank yo More

by B_brinson
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Danny Fulker
Aug 29, 2025 -

Joseph Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

August 16, 2025

Joseph Buick Service is great, called at last minute and they were able to fit me it. I waited for my car while they changed my oil and rotated my tires. Was quick and everyone was very pleasant and kept me More

by blakegusta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Joseph Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

August 14, 2025

Everyone was friendly, fast, professional. I was able to get in and get out. Thank you More

by gnomechasing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Galbraith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Joseph Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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