Joseph Volkswagen of Cincinnati

The day I called I got in for an oil change, my old dealer told me it would be five days before I could get in. I travel a lot for my work I need to be able to make appoiontments that day or the next. dealer told me it would be five days before I could get in. I travel a lot for my work I need to be able to make appoiontments that day or the next. More

Overall good experience. I own a late 80's VW that I was sputtering. I dropped it off after work and by the next morning I received a call with the issue identified. They had to order the part but had it sputtering. I dropped it off after work and by the next morning I received a call with the issue identified. They had to order the part but had it installed by the next day. Overall good customer service, no pushy sales for unecessary parts or work. I will be coming back for service and potentiall my replacement VW :-) More

Clean facilities, quick turn-around provided by the service department, great & clear communication provided by the Service Manager, overall very satisfied with the total service experience that was pr service department, great & clear communication provided by the Service Manager, overall very satisfied with the total service experience that was provided to me and my GTI. More

Ultimately car purchase was not painful. after car test salesman passed me off to someone else and went to sell a car to someone else. Never saw him again. Didn't feel as if he really cared to answer any q salesman passed me off to someone else and went to sell a car to someone else. Never saw him again. Didn't feel as if he really cared to answer any questions or work for his commision. After sale no one called or emailed me a thanks for my business. Never heard from anyone. They could learn something about customer service. Probably would not recommend them to anyone I know. More

Great overall car buying experience- which I had been dreading. Ken enabled my car shopping and purchase experience to be positive, as he answered questions promptly. I purchased my last car 11 years ago dreading. Ken enabled my car shopping and purchase experience to be positive, as he answered questions promptly. I purchased my last car 11 years ago from this dealership and they've handled most of the servicing of that car. Overall, I trust them. More

Buying experience was not 'painful' as expected and dreaded - there was absolutely no pressure. Went to Northland because of its close proximity to my home. Sales person was new to selling VWs - so it dreaded - there was absolutely no pressure. Went to Northland because of its close proximity to my home. Sales person was new to selling VWs - so it was a learning experience for both as I had not bought a new car for over 20 years - but I knew exactly what car I wanted which eased the process and the sales person was always positive in his attitude and willingness to assist my needs. More

Northland VW was very helpful in explaining the diagnostic procedures for my 2000 Turbo Deisel car. They needed to keep the car one extra day and so offered me a considerable discount which I great diagnostic procedures for my 2000 Turbo Deisel car. They needed to keep the car one extra day and so offered me a considerable discount which I greatly appreciated. The communication, service and repair was excellent. Thank you Northland; thank you Jerry! More

The service appointment acvcomodated my schedule. The convenience of having a compfortable waiting area with room to use my computer made the wait go by quickly. The service was done within the time spec convenience of having a compfortable waiting area with room to use my computer made the wait go by quickly. The service was done within the time specified and fixed the problem. By using my Rewards points, my bill was reduced significatly and matched the estimate. More

salesman lance leitner took care of me beyond belief, ordering my car and getting everything i wanted in my new 2012 r-line cc, and driving it off the showroom floor which was awesome!!! northland vw ha ordering my car and getting everything i wanted in my new 2012 r-line cc, and driving it off the showroom floor which was awesome!!! northland vw has always been there for me even with my 01 jetta before the cc. northland has the best service all-around More

I had a great experience at this dealership. They found me the car I wanted at a better price then I was expecting. Made my buying experience painless. Before looking for my car I researched not only the v me the car I wanted at a better price then I was expecting. Made my buying experience painless. Before looking for my car I researched not only the vehicle but also the dealer. I wanted to make sure that the people I was buying my car from were legitimate and ready to stand behind the sale. I have not been disappointed. More