Joseph Volkswagen of Cincinnati

Everyone I encounter is always kind and very professional. I leave with a thorough explanation of what was done. Most importantly, I have confidence in the quality of their work. professional. I leave with a thorough explanation of what was done. Most importantly, I have confidence in the quality of their work. More

Poor location -inventory limited -difficult to negotiate alone as a woman. Dealership had significant mild/mildew damage from recent flooding. alone as a woman. Dealership had significant mild/mildew damage from recent flooding. More

I have had 3 Volkswagens, so I am a fan of the make of vehicle. This dealership has been a perfectly acceptable option for local service, though of course their prices are higher than independent or chai vehicle. This dealership has been a perfectly acceptable option for local service, though of course their prices are higher than independent or chain shops. However, they have good expertise in their service department which is sometimes worth paying for. I recently traded in an old WV for a used one. They handed me to a very junior associate who was not very professional or knowledgeable. The process for signing on the car took over 2 hours. It was painfully slow and inefficient. I'll keep coming back for service, but won't buy another car here. More

Generally I like the dealership - good people. I was a little disappointed with my last service - new car warranty maintenance - oil change etc.. I made an appointment in advance and dropped th I was a little disappointed with my last service - new car warranty maintenance - oil change etc.. I made an appointment in advance and dropped the car off the night before. Told them I'd like to have it back by noon if possible. It wasn't ready until 5:30 and I had to call them to check on it, they didn't call me. I'm sure the work was good but the communication wasn't. More

Hey, I’m Ben Wassan! I work here as a saleman, and I recently bought a Jetta SE myself. I can get you the same great deal I received. Stop by and ask for me—I’d love to h I work here as a saleman, and I recently bought a Jetta SE myself. I can get you the same great deal I received. Stop by and ask for me—I’d love to help you find your next car! More

Joseph VW is the standard in Cincinnati, from sales to service always convenient and professional service always convenient and professional More

We're highly satisfied with the service team's responsiveness this afternoon. Even the day before holiday, the Joseph Volkswagen crew helped locate an item for our recently purchased EV. Thank you responsiveness this afternoon. Even the day before holiday, the Joseph Volkswagen crew helped locate an item for our recently purchased EV. Thank you! More

I had a great lease experience with Joseph Volkswagen. They helped me end the lease on my 2024 Tiguan a few months early and got me a great deal on a 26 Tiguan. Ben was very helpful and just great to work They helped me end the lease on my 2024 Tiguan a few months early and got me a great deal on a 26 Tiguan. Ben was very helpful and just great to work with throughout. More

Mike Garrison helped me find the perfect car for my budget. I never felt rushed or pressured as he showed me several other car options before finding the right one. Mike and his co-workers were all als budget. I never felt rushed or pressured as he showed me several other car options before finding the right one. Mike and his co-workers were all also very helpful as we completed the necessary paperwork throughout the purchasing process as well. Mike Garrison, my car salesman, helped me find the perfect car that fits my budget. I never felt rushed or pressured as he showed me several other cars before finding the right one. Throughout the purchasing process, Mike and his co-workers were all also incredibly helpful, assisting us with the necessary paperwork. More

Great dealing with you. Sales and finance were professional and took care to see that the 2025 Taos was in excellent condition. One suggestion would be to reboot the infot Sales and finance were professional and took care to see that the 2025 Taos was in excellent condition. One suggestion would be to reboot the infotainment/navigation system to eliminate prior owner settings. Every time I start the car, the screen depicts multiple McDonalds location in Atlanta. I was supposed to drive from Cincinnati back to home base in Asheville, but I followed the GPS and ended up at McDonalds in Atlanta......The burger was OK! Mike Garrison and Kaz Saladin were easy to work with, exceptional team members! More