Friendly, helpful, normal people to deal with, despite the fact that their prices for the same work were far less than Beechmont and Kings VW. I paid $75 for fuel filter replacement (Golf TDI) vs. $99 at Kings and $110 at Beechmont. And, I paid only $60 for oil and filter change, which would have cost $80 at Kings and $85 at Beechmont. I didn't bother to check Kerry VW in Florence because despite buying 4 cars from Kerry Automotive Group, their service has been the worst I have ever had. But I am pretty sure their prices are higher than Joseph. I'll buy my next new car from Joseph. Such a good experience.