The BEST Service Center ever! Let me start by mentioning, I did not buy my car from Joseph Volkswagen and it's not the closest Volkswagen dealership to my home, but I would and will travel back to this location again and again, as they have Customer Service down to a science. This is my second experience with Joseph Volkswagen and both, yep, both experiences were the same, AMAZING! So what makes them so awesome? How about the extremely kind and knowledgeable Service Consultants, to be specific Jerry N. He not only kept me informed while I waited, he also engaged me when the repair technicians had questions. Jerry was patient and explained all the completed work including the diagnostics performed. Oh and get this, they stuck to the timeline promised, gee what a concept, NOT! My appointment was for an oil change and tire rotation, however by the time I reached the dealership, a few new minor concerns also needed to be looked into and they took care of everything, within the 1-hour timeline, MIC DROP! Even as I was cashing out my bill and found myself with one more question, Reggie (service consultant) had no problems with answering my question. I want to personally thank all the individuals who took care of me and my car. It is such a pleasure working with a dealership that understands how to engage and take care of customers. Michelle Moore, 2019 Atlas.