Joseph Volkswagen of Cincinnati

Last week I purchased a 2022 Taos SE from Ed Merrill. This my 5th VW, my 4th from Joseph VW & my 3rd from Ed. He is the most kind, courteous gentleman, motivated to make my purchase & decision the best o This my 5th VW, my 4th from Joseph VW & my 3rd from Ed. He is the most kind, courteous gentleman, motivated to make my purchase & decision the best one possible. I had a friend with me when Ed was showing me the Taos (I still own a 2001 Jetta TDI & a 2017 Tiguan). He has been in all of my VWs. As we were leaving he asked me how I managed to find a car salesman that kind, considerate & honest. He had never had such an experience with any car he had ever purchased. I told him he was shopping with the wrong person. The amazing thing is that this kind of treatment will continue no matter how long I own the car. Ed Merrill & Tim Marsh have made me so enamored of the VW product, the way they stand behind the product but will bend over backwards at anytime for any customer. And a product to last it is! Thank you, Ed for your graciousness. You assured me I would love the Taos & you were correct. I’m sure I will love it more each time I drive it & will think of you every time I get in it! RB More

I live in Delaware. I found a Toyota Venza I wanted at Joseph VW in Cincinnati! I worked with Ed Merrill with emails and telephone calls to finalize the purchase. I was going to ship it home ... then dec Joseph VW in Cincinnati! I worked with Ed Merrill with emails and telephone calls to finalize the purchase. I was going to ship it home ... then decided to fly out and drive it home. Stayed near the dealership Sunday night, and Ed picked me up Monday morning in my vehicle to-be, and we test drove it to the dealership. Delivery was a snap, and the car was in MINT condition, like the many website pictures seemed to indicate. I cannot say enough about Ed. He is awesome! Ed is very personal, professional, knowledgeable, thorough, and trustworthy! What more could you ask for?! I highly recommend Ed Merrill, Mike Mcfarland the Sales Manager, and Aaron Pardue the Sales/Finance Manager. A Grateful Customer William More

My first experience with this dealership. Wonderful experience, great staff and quick process. Would definitely use this dealership in the future for all my maintenance needs. experience, great staff and quick process. Would definitely use this dealership in the future for all my maintenance needs. More

The BEST Service Center ever! Let me start by mentioning, I did not buy my car from Joseph Volkswagen and it's not the closest Volkswagen dealership to my home, but I would and will travel back t mentioning, I did not buy my car from Joseph Volkswagen and it's not the closest Volkswagen dealership to my home, but I would and will travel back to this location again and again, as they have Customer Service down to a science. This is my second experience with Joseph Volkswagen and both, yep, both experiences were the same, AMAZING! So what makes them so awesome? How about the extremely kind and knowledgeable Service Consultants, to be specific Jerry N. He not only kept me informed while I waited, he also engaged me when the repair technicians had questions. Jerry was patient and explained all the completed work including the diagnostics performed. Oh and get this, they stuck to the timeline promised, gee what a concept, NOT! My appointment was for an oil change and tire rotation, however by the time I reached the dealership, a few new minor concerns also needed to be looked into and they took care of everything, within the 1-hour timeline, MIC DROP! Even as I was cashing out my bill and found myself with one more question, Reggie (service consultant) had no problems with answering my question. I want to personally thank all the individuals who took care of me and my car. It is such a pleasure working with a dealership that understands how to engage and take care of customers. Michelle Moore, 2019 Atlas. More

Bought this car back in February (sorry review late) customer service and professional by the salesman was great. The car was meant to be for me to buy Drives great no complaints and love the notificat customer service and professional by the salesman was great. The car was meant to be for me to buy Drives great no complaints and love the notifications that pops up on dashboard that alerts me if something needs my attention. More

Great experience, Michael Garrison was a huge help. I drove 150 miles for the price and selection they had. Did most of the deal on the phone. After test drive, only waited 20 min. before seeing finance. drove 150 miles for the price and selection they had. Did most of the deal on the phone. After test drive, only waited 20 min. before seeing finance. I was early for appointment anyway. About 15 min. with finance. Quick and easy process. Would purchase from again. Thanks Michael and Joseph Volkswagen. More

Great Experience! Best car purchasing experience I've ever had. Very professional and well run dealership. Easy process and stress free. I would definitely purchase her Best car purchasing experience I've ever had. Very professional and well run dealership. Easy process and stress free. I would definitely purchase here again and recommend to others. More

Great Car Buying Experience I had a great car buying experience at Joseph VW. I think the most important aspect of my positive experience was Suzanne Cullen, she was patient, al I had a great car buying experience at Joseph VW. I think the most important aspect of my positive experience was Suzanne Cullen, she was patient, always available and never made me feel like I needed to hurry up and make a choice. I test drove a couple of different cars both new and used over a two week period, every email or text message I sent Suzanne was answered quickly and she was very knowledgeable about the cars that were on her lot. In going above and beyond Suzanne came to my work to pick me up to test drive a used car, took care in inspecting my new car for any issues, and spent a considerable amount of time teaching me about my new car. I had a great experience from the finance person that helped me estimate my monthly payments to the guys that buffed my car to make sure it was as pretty as possible and met my expectations. Great location, good management, friendly and honest. I would buy a car from them again. More

Fast, knowledgeable, honest I was in a tight spot and needed a new car within a week. I had been looking at cars for about the whole week, and found a lot of decent cars, and a l I was in a tight spot and needed a new car within a week. I had been looking at cars for about the whole week, and found a lot of decent cars, and a lot of people trying to SELL me a car. As this was my first car purchase i was skeptical the whole time even when i found myself at Joseph Volkswagen. However, I was given a great deal of helpful information about the cars. I worked with a salseman named Ed, who was very helpful, honest, and layed back. He and the staff gave me the facts plane and simple and let me,decide. The cars were in my budget, they did not hesitate to show me the car facts, and volkswagon certification on the particular car i was interested in. The buying process was not long and strenuous. They programmed and gave me an extra keyfab for free, though the labor cost was a little silly. However, with such good service, knowledgeable, and respectful staff members. As well as Fast and consistant service. I would highly recommend going through Joseph Volkswagon for your next VW purchase. I am now driving a 2016 Jetta, in almost perfect condition, and am loving every second of it. More

Great experience I found a great pre owned car went to Joseph VW for a test drive, ran great and I left the lot with a great car at a great price. No hassle, no hidden I found a great pre owned car went to Joseph VW for a test drive, ran great and I left the lot with a great car at a great price. No hassle, no hidden fees just a great car at a fair price! I will defiantly go back. More