Joyce Honda

Diana Artesona was a complete pleasure to work with! She was very down to earth and understood all my needs, including my financial restraints, and was very helpful thoughout the entire process! She helped was very down to earth and understood all my needs, including my financial restraints, and was very helpful thoughout the entire process! She helped find the right vehicle for my needs and worked with me and other members of her team to get me the best possible price for my budget. She was so professional and such a sweet woman. It's refreshing to find sales represenatives that are truly there to help YOU!. I totally love my car and would go back to her to buy any other vehicle in the future! Thank you Diana!!! More

Because I'm so young, it's rare to find a dealership that actually takes me seriously, and Joyce Honda was the only one that did. I felt comfortable throughout the entire process, and am very satisfied with actually takes me seriously, and Joyce Honda was the only one that did. I felt comfortable throughout the entire process, and am very satisfied with the car and service. Highly recommended. More

I was extremely happy with the pricing that I received from Jen outen and Matt Wicksness they were was extremely helpful with getting me the civic. They walked me thought the entire process and made me f from Jen outen and Matt Wicksness they were was extremely helpful with getting me the civic. They walked me thought the entire process and made me feel extremely comfortable. More

We felt that Richard & Ed gave us the best price they could for the car. They were helpful in getting the right car for our family. could for the car. They were helpful in getting the right car for our family. More

The customer service and friendliness of the staff are excellent/great because we were given all the time we need to explore the available car choices and was explained well and we always felt great accom excellent/great because we were given all the time we need to explore the available car choices and was explained well and we always felt great accomodating feeling all throughout the process. The Quality of work and overall experience is just good because we felt very satisfied will almost everything that was done except that the car choices is lacking to be shown to us which is the "honda fit" which is the other main possible choice we are very interested and the financial process for the car did not go well to our "optimistic" expectation. The Price that we got for the Honda Civic LX 2013 is just okay because we felt that it was just the normal price, we did not felt that there was a year end promo although the dealer told us that there is a $500 discount on our price already. More

This is my third purchase from Joyce. Although I am now living in West Orange and could very well have gone to the Paul Miller Honda dealer in West Caldwell. I chose Joyce instead. I purchased my first Hon living in West Orange and could very well have gone to the Paul Miller Honda dealer in West Caldwell. I chose Joyce instead. I purchased my first Honda from Joyce in 1980. And since that was a good experience I went back to them in 2010. More

Diana was really awesome and took good care of me buying my first car and she worked hard to get me a good deal which I really appreciated. my first car and she worked hard to get me a good deal which I really appreciated. More

Joyce Honda is THE reason that car salespeople get a bad rep! Sorry for the long review, but I want to give you details of their "customer service". My family and I have been doing business with Joyce Honda rep! Sorry for the long review, but I want to give you details of their "customer service". My family and I have been doing business with Joyce Honda for a number of years, always going there for our new car, and have always walked away happy, but unfortunately the gentleman we dealt with is no longer there. So this time around I started working with Stephen Owusu, initially via email and then yesterday to "finish" the deal. Mr. Owusu told me that they had the car I wanted (model, color, interior, etc.) via email and I asked him to disclose all the fees and figures before I came in so that I can run my own calculations (we were looking to lease the vehicle) and make sure we were on the same page. He emailed me "all" the numbers and although we had a discrepancy I thought that if we met in person the difference could be found pretty quickly - and that's where the niceties ended. When we arrived at the dealership I asked Mr. Owusu to show me all the numbers, because we were still matching up. Of course he didn't know how a lot of these numbers are derived, so he went back to get the "finance manager". Thirty minutes later an elderly gentleman in a cheap gold watch and slicked back hair arrives and shows me the same numbers Mr. Owusu did, the only difference being that he pointed to each one and circled a few more. When I asked him to explain how he arrived at some of the numbers he tried spinning the situation and talked to me like a child. When I asked him that it was surprising that the "finance manager" doesn't know what a number is composed of, he told me he wasn't the finance manager, but a senior salesperson. When I insisted on speaking with the finance manager we had to wait and additional 30-45 minutes. When the "finance manager" did arrive, he once again did the pointing and circling of numbers until I pressed him and then they disclosed that they were adding an "acquisition fee" - which was why my calculations were off. This number was only disclosed after wasting 2 1/2 hours! Angry as we were about this back-and-forth we were willing to continue with the transaction. When we were ready to go ahead with the paperwork, Mr. Owusu was nice enought to tell us that they didn't have the color that we wanted. This after indicating initially that they did have that color and us going through 3 hours of nonsense! The way he said it was so obnoxious and condescending that the only thing this guy should be selling is poison to rats. That was our tipping point - we left the dealership and I told him that they have lost my family's business. More

Thank you guys, Omar & Jose, got a nice Buick SUV , it was a great experience come to the Honda dealer at Dover, NJ. i was just walking in to find out if i could apply for a car, and this two guys make it was a great experience come to the Honda dealer at Dover, NJ. i was just walking in to find out if i could apply for a car, and this two guys make it , possible, once again, Thank you !!! Will i recommend this dealer?, absolutelly YES!!!!! More