Joyce Honda

No more Honda's For Our Family We have a 2010 odysee, we have our car serviced at our local mechanic due to the fact that he is well known and trusted in our small town and I was at We have a 2010 odysee, we have our car serviced at our local mechanic due to the fact that he is well known and trusted in our small town and I was at the dealer for hours with three small children every time is go to the dealer! Our mechanic found a leak in the steering rack, the car has less than 60,000 miles on it. This should not happen to this car at this point. We called Honda Customer Care who informed us that if they choose to help us we must first have the car inspected by the dealer. We called Joyce Honda and we were told that they would charge $134 to look at the car. The cost of this repair with our trusted mechanic is going to run about $1,200. We contacted Honda Customer Service again to see if this fee could be waived as this is a repair that should not be necessary. We were told that each dealership is privately owned and there was nothing to do about the fee. We are choosing to not spend an additional $134 on the car and are going to our trusted mechanic to have the issue fixed. Honda Customer Service did say that if we had the car looked at by the dealer they could consider helping us based on our loyalty in the past by using their dealerships to service our car and any prior Honda's that we have owned. If the dealerships are privately owned why would Honda Customer Care put weight in their decision about who services our vehicle? Honda had a chance to do the right thing and failed. The gentleman we spoke with at Joyce Honda actually laughed. Very disappointing, we will not be purchasing a Honda ever again! More

Pleasant buying experience What an experience! Only positive things to say! Moe made the buying experience a pleasure! I plan on going back to him when my lease is over! I h What an experience! Only positive things to say! Moe made the buying experience a pleasure! I plan on going back to him when my lease is over! I have recommended family and friends to him and they have been pleased. Not only does he know his infomration, he makes you feel at ease and comfortable. I never take the time to write reviews, but this one was worth it. I love my new Odyssey and I thank him and the dealer for making it a great experience. Not to mention that he was great with my kids and took care of everything so smooth and efficiently. The kids didn't bother him, in fact they still ask to go visit Mr. Moe! More

Joyce Honda Denville, NJ I give Joyce Honda a 5 star rating. I buy all of my cars (8) from Joyce. I have been lucky enough to deal with Larry Swanson (Manager) during all my I give Joyce Honda a 5 star rating. I buy all of my cars (8) from Joyce. I have been lucky enough to deal with Larry Swanson (Manager) during all my purchases. Larry is very professional and makes you very comfortable during the sales process. I normally purchase a car ever 3 years or so and will continue to deal with Joyce and Larry. More

GREAT BUYING EXPERIENCE! TRULY GREAT SERVICE! My wife and I were in the market for a Honda Accord Hybrid and did not look forward to the ORDEAL of shopping for cars. It is always a difficult tas My wife and I were in the market for a Honda Accord Hybrid and did not look forward to the ORDEAL of shopping for cars. It is always a difficult task going from different dealerships trying to get a "good deal" as well as receive good service. After a number of awful experiences at two dealerships, we traveled to Joyce Honda in Denville this holiday weekend. We were lucky enough to be serviced by two excellent sales professionals, Mario Delorio and Moe Elhamouly. Their knowledge of the car and patience with my negotiating, as well as help from a number of other staff members, settled it for both of us, and we purchased our new Accord at Joyce Honda. The deal was excellent and the service was extraordinary. No pressure - no hassle. What we also learned was that their service department is set up great as well. You do not have to call and make an appointment - we simply pull-up to the service bays and they service our car immediately! Best financial decision my wife and I have made in years! More

Wonderful sevice! Larry Swanson was very helpful and understanding of my situation. I found him ad his organization to be friendly, knowledgeable, courteous. I would re Larry Swanson was very helpful and understanding of my situation. I found him ad his organization to be friendly, knowledgeable, courteous. I would recommend them to any perspective Honda buyer. More

A Positive Experience Second lease from this dealership, excellent staff, and great selection of vehicles. Second time dealing with Moe, who is friendly, knowledgeable and Second lease from this dealership, excellent staff, and great selection of vehicles. Second time dealing with Moe, who is friendly, knowledgeable and a pleasure to work with. Answered all my questions and more! Every step of the process was well explained and went smoothly. The cars features were well explained and I had my new car in no time at all! Thanks Joyce Honda!! More

Knowledgeable, professional, efficient service Forthright explanation of car features and pricing. Interested in needs of customer. Polite, timely service. Comfortable discussion - no staged high p Forthright explanation of car features and pricing. Interested in needs of customer. Polite, timely service. Comfortable discussion - no staged high pressure tactics involving bringing out a manager, etc. More

A pleasant experience No high pressure. Sales rep was friendly and knowledgable. Tom answered questions and was helpful on the test drive. He sensed what we wanted. Car was No high pressure. Sales rep was friendly and knowledgable. Tom answered questions and was helpful on the test drive. He sensed what we wanted. Car was ready as promised and dotting i's, crossing t's was an easy process. Tom explained the car, set up blue tooth and we were off. More

Excellent Experience Worked with Larry Swanson who was terrific working out all my possible options on a new Pilot. The finance team there was smooth and I never felt pres Worked with Larry Swanson who was terrific working out all my possible options on a new Pilot. The finance team there was smooth and I never felt pressured into any decisions. Very happy. More

Great Service Excellent sales and finance staff. Only con is that the place is extremely busy! Plan in advance. Otherwise, great prices and plenty of selection for Excellent sales and finance staff. Only con is that the place is extremely busy! Plan in advance. Otherwise, great prices and plenty of selection for any loyal Honda driver. More