Joyce Honda

Repair difficult Check Engine Light on 2004 Honda CRV My experience with the Service Department of Joyce Honda of Route 10 could not have gone any smoother. And this was all due to the professionalism an My experience with the Service Department of Joyce Honda of Route 10 could not have gone any smoother. And this was all due to the professionalism and courtesy of Diana Alvarado. She is awesome! I had a persistent check engine light that signified a major engine rebuild but as bleak as it looked, Diana took charge of the case and kept me totally abreast of what was needed, what my options were, and promised that she would take care of contacting the extended warranty people for me explaining the scenario. The service team worked diligently on my car and actually also called Honda Engineering to get their input, illustrating the complexity of the situation. And this all was done under the guidance and project lead of Diana. Diana is the epitome of a service professional who truly cares about her customers. She is a blue chip employee and should be lauded for her excellent service and professionalism. Joyce Honda is now my Auto dealer of choice and it is all due to Diana Alvarado. All auto centers could use an employee like her. Thank you Tony H. More

Straight foreward deal but some things need improvement. The online sales person T.J. was so nice and had great communication while researching my new car online. She was friendly and made me feel welcome up The online sales person T.J. was so nice and had great communication while researching my new car online. She was friendly and made me feel welcome upon my arrival to buy my new Honda Civic. The dealer show room itself had a bit lacking though. There is no customer waiting area except to sit at a desk in two chairs. There are no complimentary beverages such as a water cooler or tea/coffee for people coming to spend their money on a new car. I have seen this at many other dealerships and when you are there for 3 hours it would be nice not to have to buy water from the vending machine. I had my price upon my arrival so I figured it wouldn't take very long to get out of the dealership. I was wrong. I had to wait an hour even though I was done with everything else just to meet with the finance person. They only had one finance person. They used to have two but a I was told one guy quit. It was really frustrating since everything else was completed and I was just sitting there trapped and waiting. I final got my car cleaned and ready to go after 3 hours. It was raining and I mistakenly assumed they would clean all the dirt/mud that was on the interior floors before putting down the new dealer mats. Again, I was wrong I looked under the mats ( THE CLEANING CREW EVEN SAID THAT HARDLY ANYONE EVER DOES THAT) and THEY had just covered it up with the mats. They didn't even bother to vacuum!! Not very professional practice! My sales guy, Steve who was very nice, took the car back to them to fix the issue. Again, I had to wait longer. When I finally met with the finance guy I asked about the "Honda" Extended warranty. He said that they didn't sell it and sold me the Joyce Honda warranty. When I got home I found out that indeed they did sell the Honda warranty which is called Honda care. I felt misled. I called the general manager and they did rectify it for me. They said it was a misunderstanding. They apologized. They Internet sales person TJ and my sales guy Steve were very nice and when I came in to get my plates they treated me like family.This dealership would be better if they did some upgrades to the atmosphere in the dealership, got another finance person and had some beverages (maybe even snacks) for their customers that wait for so long to buy a car from them! More

HANDS DOWN - THE BEST HONDA DEALERSHIP IN NJ, HERE'S WHY. This was the easiest, stress free car buy experience of my life. I went to Joyce Honda with absolutely no intention of buying from them because there This was the easiest, stress free car buy experience of my life. I went to Joyce Honda with absolutely no intention of buying from them because there are 3 Honda dealers in much closer proximity to my house. I stopped in one day during my lunch break to look at new Pilot and get familiar with the vehicle. I was right up front with my sales associate, Farah and told him "I'm just here to look". He asked for me to give them a shot and was confident he could get me in a car with the best price around. Now we all know how Honda works when a new model year car comes out. Dealers will tell you that they have a backlog of customers and not enough cars to satisfy the demand. This may be the case, but as I consumer, It frustrates the xxxx out of me. Joyce Honda had a few Pilots on the lot, but never once gave me the "supply & demand", high pressure sales pitch. Farah went to Rudy (the manager) and came back with a very, very competitive price. When they threw in over $1,000 worth of really nice Honda OEM accessories to sweeten the deal, it was impossible for me to pass it up. I signed a deal later that day. Step 2 is usually a high pressure sales pitch to sign you up for a service contract and rip you off with a high interest rate on a new car loan. Not at Joyce Honda - they explain the different plans to you, give you a competitive price and ask you if your interested or not. Simple. They worked with several banks to get me an interest rate that I couldn't find lower anywhere (including the credit union from the large pharmaceutical company that I work for). I highly recommend this dealership for the competitve pricing, professional staff and overall buying experience. They are a family-owned dealership and have all the qualities that go along with that, yet provide that "highway dealership" pricing that we've all grown so fond of. So you get the best of both worlds. Bottom line - don't buy anything without talking to Joyce Honda. More

An EXCELLENT HONDA PLACE FOR MANY YEARS A friend and colleague recommended me Joyce Honda in 2010; we went and there I met Mr. Larry Swanson; He is an excellent executive, manager and I must A friend and colleague recommended me Joyce Honda in 2010; we went and there I met Mr. Larry Swanson; He is an excellent executive, manager and I must now say my friend. The courtesy of person as him is reflected in each of the vendors and staff at Joyce Honda, not to mention the quality of service. This is our third CRV with Joyce Honda, we are very happy with the car. We keep going back always because it is simply: excellency is the word at Joyce Honda, I have no doubt and no hesitation in recommending Joyce Honda as the best Honda dealer. More

Easy lease! This was the easiest car leasing experience ever! I told Jay what I need and he delivered. He did not try to sell me what I could not afford. Great to This was the easiest car leasing experience ever! I told Jay what I need and he delivered. He did not try to sell me what I could not afford. Great to work with! More

Corey Underhill and Hector Rios I went into Joyce Honda with some money in hopes to find a great car and got a unbelievable car buying experience. I was met in the lot by sales consu I went into Joyce Honda with some money in hopes to find a great car and got a unbelievable car buying experience. I was met in the lot by sales consultant Corey Underhill and he was a pleasure. His patience and understanding in my spending limit almost made me reach out of my budget but he saw my price range and did not pressure me at all and we were able to find a 2012 honda civic with 55k miles for 10500 which was perfect! With the recommendation of hector rios I took it for a test drive and fell in love. The rest was history. Hector was the financial specialist and explained the process and what exactly I needed and even with my countless questions he never lost his cool and accommodated all of my needs and was clear and concise. Overall would encourage anyone looking to but a car to go visit Corey ad hector at Joyce Honda on route ten in nj! More

Don Donnelly took great care of me He helped my choose a car that met my needs, without pressuring me into buying something I didn't want. He was friendly and professional and did just He helped my choose a car that met my needs, without pressuring me into buying something I didn't want. He was friendly and professional and did just what he said he would do. More