Joyce Honda - Service Center

Service was good but this survey is frustrating that you have to add 25 words . I would recommend you make this voluntary and not a hard stop on the survey have to add 25 words . I would recommend you make this voluntary and not a hard stop on the survey More

The people are great and knowledgable but there is usually a long wait for service even when an appointment is made ahead of time. It seems they overbook appointments. This has happened almost every t usually a long wait for service even when an appointment is made ahead of time. It seems they overbook appointments. This has happened almost every time I have been there for service. More

There was constant communication from service tech keeping me appraised of situation. Service was great and they spent a lot of time making sure battery was not faulty. keeping me appraised of situation. Service was great and they spent a lot of time making sure battery was not faulty. More

Service was great. I was in and out with little time waiting. The service dept was clean and also Covid friendly. I would recommend to get service done there. waiting. The service dept was clean and also Covid friendly. I would recommend to get service done there. More

There were several people in his cubicle and they only saw that I was there and they did not ask me where I need. They need a little more customer service. saw that I was there and they did not ask me where I need. They need a little more customer service. More

I never have many complaints when I visit to have my car serviced. The service dept is always helpful and reliable. Friendly staff whenever I visit. serviced. The service dept is always helpful and reliable. Friendly staff whenever I visit. More

Great service - drop off was easy, service person (Kathy) was very friendly, pick-up was easy! Received a call by early afternoon that my car was ready! was very friendly, pick-up was easy! Received a call by early afternoon that my car was ready! More

Excellent service. Oil change and tire rotation from arrival at the service doors to driving out of the lot took only 45 minutes. Very courteous an thorough operation. Pleasure doing business at Joyce H arrival at the service doors to driving out of the lot took only 45 minutes. Very courteous an thorough operation. Pleasure doing business at Joyce Honda, as always. More

Dear Tom (President),John LaVelle. was phenomenal in his Dear Tom (President), John LaVelle. was phenomenal in his Customer Service. He went above and beyond in locating and bringing in house the appropriat Dear Tom (President), John LaVelle. was phenomenal in his Customer Service. He went above and beyond in locating and bringing in house the appropriate battery for my vehicle. He was kind, competent, driven to solve my issues, and dogged determination to deliver only the best experience. I will be servicing not only my Honda with you but now also my BMW. John LaVelle is the type of employee we all enjoy working with and companies benefit from having! Julia Ambrose More

The service was very personalized and attentive, but did take quite a bit of time, which I would not have been upset with (I did have maintenance done on a Saturday) but there was no time estimate offered. take quite a bit of time, which I would not have been upset with (I did have maintenance done on a Saturday) but there was no time estimate offered. The waiting area was also much more crowded than I was truly comfortable with and people were not diligent with mask wearing. More monitoring and enforcement would be appreciated. More