Ernest Biondolino
Ernest Biondolino at Joyce Honda

Ernest Biondolino

Service Advisor

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.8
829 Reviews
4.8

829 Reviews

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829 Reviews of Ernest Biondolino

August 22, 2026

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With all the business they do, to add a surcharge for credit card usage seems a bit much. They already charge more than other service centers (but most dealers do) so its salt on the wound to force you t More

by CLCONZEN
Service Price Transparency
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Recommend Dealer
No
Aug 24, 2026

Joyce Honda responded

Thank you for sharing your honest feedback. We completely understand your frustration with the surcharge, especially when you already feel that service costs are higher than other options. We want to be transparent that the 3% surcharge applies only to credit card transactions. Payments made by debit card, check, or cash are exempt from the surcharge. We truly appreciate you recognizing our staff—they work hard to provide a great experience, and we’re grateful for your kind words about them. Your feedback about the surcharge and overall pricing is important, and we will share it with our management team. Thank you for choosing us and for giving us the opportunity to improve.

August 18, 2026

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Good service ,quick response,good staff, good reception area,reasonable price,can refer to others, can get free service coupons More

by sgshahdr
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Recommend Dealer
Yes
Aug 20, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 17, 2026

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I have been going to the Joyce Honda Service Dept since purchasing my 2017 Civic from Joyce Honda. They are professional, skilled and proactive, pleasant, always update you if you wait, explain any unexpec More

by K2THANKFUL
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Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Lloyd Wilson, Charles Mitchell, John Lavelle, Jonathan Perez, Alex Kulik , Steve White in the Parts Dept. - also 5 star!

Aug 18, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 16, 2026

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I have been going to Joyce Honda for all new car purchases and service since 1983. They are excellent. Truly professional. More

by RONNIEKW8204
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Recommend Dealer
Yes
Aug 17, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 14, 2026

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All was good as usual. I like being kept up to date on the progress of my vehicle More

by catjack07866
Service Price Transparency
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Recommend Dealer
Yes
Aug 17, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 12, 2026

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Lloyd and Ernesto and staff continue to do a really great job for both of our Hondas. They are professional, courteous and delivered as promised and on time for the maintenance we needed. The cashiers a More

by hikamm13@gmail.com
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lloyd Wilson

Aug 12, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 11, 2026

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Service department is a bunch of grifters. Work is never done properly and I almost always have to take my car back for a second appointment. Prices are exorbitant and they have repeatedly tri More

by Joyce.Honda.is.a.scam
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Recommend Dealer
No

August 04, 2026

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I've been using Joyce Honda for about 5 years. I will not go to any other dealer for service or a new car. I recommend this dealer and service department to anyone who may ask me for advice or r More

by hikamm13@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lloyd Wilson

Aug 04, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

August 01, 2026

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Ernest was very helpful to make sure the car was tended to in a great manner. More

by PASSINGNOW
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Service Time
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Recommend Dealer
Yes
Aug 03, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 31, 2026

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I am very disappointed. They cracked my windshield, attempted to give me the car back like that, and didn’t think that I would notice. Luckily, I did not drive my car off th More

by nekemadavis
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jul 31, 2026

Joyce Honda responded

We're truly sorry to hear about your experience and understand why this would be so frustrating. We never want any customer to leave feeling disappointed or concerned about the condition of their vehicle. We take situations like this very seriously. Had we known the windshield was cracked after the wiper installation, we would have acknowledged it immediately and brought it to your attention rather than allowing you to discover it yourself. Transparency is important to us, and we regret that this experience did not reflect the level of service we strive to provide. While you were still at our dealership, we had the opportunity to review what happened, determine the cause of the damage to the windshield, and resolve the issue without hesitation. We appreciate you bringing your concern to our attention and are sorry that this experience fell short of the level of service you expected from us. We would also appreciate the opportunity to examine the wiper blades as well. Kind Regards, Erik Matos - Service Manager Joyce Honda 973-361-1396 erik_matos@joycehonda.com

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