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Joyce Honda - Service Center

Denville, NJ

4.6
2,557 Reviews

2,557 Reviews of Joyce Honda - Service Center

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September 03, 2020

After a second time my 2019 Odyssey was left for a Radio reception problem. I pick up the Van and the problem is worst then ever. As some as arrived home I called the Service Advisor Lloyd at 6/pm Aug. 31 More

by terry lade
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2020

I love Joyce Honda! This is my second new pilot. I come from a family who had been in the car business for 58 years. Generally this dealership is top of the list for no pressure, straight shooter, nice guy More

by EILEENCHARNEY
Recommend Dealer
Yes
Employees Worked With
Joe San Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of service person dealt with, unclear on cell.
September 02, 2020

Had an appointment to replace driver mirror. Waited one hour. Part not in even though I was told it would be in. Was to get a callback when part came in. Never contacted. More

by RPAPAS80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
KELVIN ALFRED
September 02, 2020

Joyce Honda Service/Staff have always done right by us. We've owned several cars, purchased thru Joyce Honda Sales, and the dealership always meets us where we need to be and stands by its vehicles with ou More

by HJKEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy in service
September 02, 2020

service advisor John was terrific - time to complete the work was a little excessive - if I had known I would be waiting five and a half hours I would have requested a loaner vehicle - a lot of work was pe More

by STEVE.SCHEER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Owusu, Trey Johnson
September 01, 2020

Ken was excellent. He kept me in the loop about everything that was going on with car and worked with me on getting me back the car as soon as he could. More

by ctwilliams825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken
August 31, 2020

I found the service at Joyce Honda to be excellent. I’ve bought two cars and have had them serviced here with very satisfactory results More

by 11CAF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Gonzalez
August 31, 2020

Wonderful experience with great costumer service, when ever i called up the sales department, the calls were always amazing Thanks for the wonderful service.t More

by heshyshea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Efren Madrigal, KELVIN ALFRED, Trey Johnson
August 29, 2020

I have purchased my past two cars from Joyce Honda and have had 100% of my servicing done there. Both the buying and servicing experiences have been better than any other auto dealer I have ever dealt wit More

by JMFITZ15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric, and other
August 27, 2020

Services too expensive, never buy another Honda. 30000 miles service $600. I have 2010 Toyota 190000 miles I spent less then that in 10 years. More

by SERGIOMUCCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Di Iorio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Biondolino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Joyce Honda responded

Our apology but I cannot find a Service visit for a customer with your name and a repair order with a charge of $600. I do have a Service visit for a person with your name, a 2016 CRV with just under 30,000 miles that was performed on 08/26/20 for the total amount of $114. I would be happy to investigate further if you paid $600. Please visit the dealership and let us unravel this mystery. Thank You.

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