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Joyce Honda - Service Center

Denville, NJ

4.6
2,558 Reviews

2,558 Reviews of Joyce Honda - Service Center

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August 27, 2020

Services too expensive, never buy another Honda. 30000 miles service $600. I have 2010 Toyota 190000 miles I spent less then that in 10 years. More

by SERGIOMUCCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Di Iorio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Biondolino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Joyce Honda responded

Our apology but I cannot find a Service visit for a customer with your name and a repair order with a charge of $600. I do have a Service visit for a person with your name, a 2016 CRV with just under 30,000 miles that was performed on 08/26/20 for the total amount of $114. I would be happy to investigate further if you paid $600. Please visit the dealership and let us unravel this mystery. Thank You.

August 27, 2020

We have been customers since 2001. Had Odyssey Van, Civic Si, and 4 CRVs. A 2007, 2013, 2016 and 2020. All serviced by Joyce. Never an issue with unexpected problem. Received great trade in value on 2007 CRV More

by jkearney2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Seager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Spinelli, KELVIN ALFRED
August 26, 2020

High praise for Kathy...."on the ball"! So efficient, knowledgeable and incredibly responsive. *** 25 word minimum 25 word minimum 25 word minimum 25 word minimum More

by MAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy
August 26, 2020

Yesterday I brought the car back for a small issue which we had heard, and the service people took the time to look and confirm that everything was in good working order. The only "issue" we had was with t More

by AMYHILLS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOHN was very accommodating.
August 25, 2020

Too long a wait. appointments should be further apart.I had asked some scratches too be touched up. Later realized they were sanded but not painted. Maybe there was a reason. When I return for my Sept More

by ABFINE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I dont think these were the people I DEALT WITH
August 25, 2020

I was in the store for my car service and they entire crew was real helpful. In this trying time they were taking customer’s only with prior booking and made sure that there is proper adherence to covid More

by rahuldevjamwal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Seager
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2020

In these difficult times the service staff did a good job of getting my Honda serviced it a timely manner. I did not wait for the vehicle, my only requirement is that it was completed by 4PM, which they wer More

by scottcroker
Recommend Dealer
Yes
Employees Worked With
I don't recall who I worked with, I don't think he is listed in the service Dept.
August 25, 2020

I had both my CRV and Fit vehicles serviced. Very good communication by both Dwight on the CRV and Kathy on the Fit. Great job More

by PD954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight and Kathy
August 25, 2020

It’s our favorite dealership , great staff and good price. we like it when they explain very well what the car needs to be repaired urgently. More

by sinthia.gomez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KELVIN ALFRED
August 25, 2020

Kelvin checked us in ! Excellent customer service ! Everyone from phone appointment Natasha to check out very nice:) Didn’t have any luck with the service booking online for some reason I put in a More

by linda.cornelia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natasha, KELVIN ALFRED
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