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Joyce Honda - Service Center

Denville, NJ

4.6
2,512 Reviews

2,512 Reviews of Joyce Honda - Service Center

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July 09, 2020

CRV Exhaust Pipe Replacement Excellent work with excellent communication. Kept me informed on the status often and fairly priced. Strongly recommend.this service center as i own More

by BPGRANET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KELVIN ALFRED
July 08, 2020

It's great having a honda professional service my honda. Customer service is lacking, my car sat 20 minutes a door finished, before I approached someone for paperwork so I could leave.. More

by tbartku
Recommend Dealer
Yes
Employees Worked With
KELVIN ALFRED
July 08, 2020

I arrived at 7:45am for an 8am appointment. There. We’re already 6 cars in front of me and by the time I got in another 10-15 cars behind me. To me that’s not by appointment only. It was super crowded and More

by Sam
Recommend Dealer
No
Employees Worked With
No one came up to me on this list nor did anyone come up to me afterwards
July 08, 2020

I love my car and she deserves the best service..wouldn’t dream to take her anywhere else but Joyce Honda. Great service...staff and very reasonable rates. More

by STARDUSTCS1959
Recommend Dealer
Yes
Employees Worked With
David Streisant
July 07, 2020

Can someone please call me? I spent a lot of money on my A/C repair and this week it stopped working again. 973-598-5337 More

by Arrgmito
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2020

An interminable wait followed by a huge bill The dealer took almost two hours to confirm what I had already told him - the brakes needed replaced. To get this assessment and then have a oil chang More

by anandjetti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
KELVIN ALFRED
Jul 08, 2020 -

Joyce Honda responded

Sorry you had to wait to have the brakes completed. I can't say that we will ever rush our technicians to complete a job. Safety is our #1 concern, especially when removing and replacing such critical parts and wheels and brake parts. I will say that we are happy to offer you an alternative to waiting such as a ride or a loaner if available. BTW - your service was not a simple pad replacement. Your service included complete replacement of pads and rotors. The price of rotors has increased over the last year. We are bound by the prices Honda charges us for the parts. The good news is that your brakes are fresh and safer than ever and should endure many miles of excellent braking performance for you and your family. We always shop our competition so we know the cost of services in our local area. We price our services by the recommended book time and they are always fair and competitive. Non OEM parts may often be less expensive. That is an option you would have to request from your friendly service advisor. I hope we get the opportunity to see you again for your next service.

July 05, 2020

Everything was great. Larry helped us with all the details and explained all of the features of the car. Also was very organized throughout the process. More

by SERGIOLADERA
Recommend Dealer
Yes
Employees Worked With
Larry Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2020

fantastic Awesome service every time. Ernest is very knowledgeable and professional. They got me in and out quickly and solved all my issues. Great honest ser More

by rwj0001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2020

Problem Solved Had an unforeseen issue with my Pilot and was told to bring it in for service immediately and not to be concerned about not having an appointment. Wit More

by seriouscarbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lloyd Wilson - ***** Excellent Experience
July 02, 2020

I love Honda's best cars ever I never drove anything other than Honda's ..I can swap a 2016 for a 2020 civic . Service is always a good experience. More

by BUTTERFLYCHIC81
Recommend Dealer
Yes
Employees Worked With
Jennifer scioscia
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