Joyce Honda - Service Center

Good luck! As per my google review, Joyce Honda is by far the worst service I have ever had. No one communicates and any problems I had no one seemed to have a a As per my google review, Joyce Honda is by far the worst service I have ever had. No one communicates and any problems I had no one seemed to have a answer or try to get resolved. Last year I went for a oil change, after a month of driving around I found oil had leaked all over my engine due to the negligence done during my oil change service, oil tab was broker and O ring was never replaces or put on properly causing oil to splatter all over my engine and because it was winter it got over the superfine belt it broke and snapped; they refused to fix the problem. Thankfully a local BMW did it complementary. Now I had to get work done to my vehicle (thank god I bought the warrantee) but because they couldn't do a simple oil change I did not want them to do major work to my vehicle. long story story as per my warrantee contract I could go xx miles outside my selling dealer (Joyce Honda) and get my car serviced there with the approval from my selling dealer. Talked to a service manager (pretty sure it was Kelvin or Eric M from Joyce) and said "just go xx miles away form "Joyce" to get the work done, so that being said I booked a appt at a bow dealership outside the boundaries and they (Joyce) hey would call the BMW dealership to approve of the work, after 5 days of waiting and having a a loner car I had (and my service manager at BMW) to call Joyce Honda to see if they did what they told me they were going to do, they came back and told me they would not let another dealership do the work that I had to go there, AFTER WAITING 5 DAYS WHEN THEY SAID THEY WOULD CALL. Because I had approval from Joyce to go outside my selling dealer I had diagnostic test done to figure out what was wrong, something that if the bmw dealership would have worked on I wouldn't have to to pay for BUT because now Joyce was saying they will not allow for another dealership to do the work I had to pay my own money for the test! Whatever, so I reluctantly bring my car to Joyce (which they couldn't take me immediately which was frustrating given that they were giving me the runaround for 2 weeks about this (was at another dealership before). Once I dropped off my car I had no one call to give me updates or let me know the status, all I received was a call that the work was finished. I had to call to ask for status. I had given them the diagnostic paperwork so they could go off of that, which was my receipt from the previous bmw dealership, Once I picked up my car they had lost that paperwork. I waited for kelvin to speak to him personal over this matter and was ignored twice by him because he was "busy" Im still waiting for someone to give me a call to see if they had found the paperwork and when I will be getting my refund. This place has been so frustrating to work with and if your like me and don't have games to play or time to waste I suggest you take your business to a more professional dealership. When I bought the car I was told x,y and z were done to the vehicle, clearly not since after a year im already seeing issues and having to replace things. The only helpful and happy person there was the receptionist who seemed to try and do everything in her power to get this resolved but like I said before theres a lack of communication with upper management. More

Servicing my vehicle. I visited Joyce Honda servicing center on Friday Nov 8,2019 for servicing my Honda Accord 2019 for first servicing after 5000 miles.With other usual p I visited Joyce Honda servicing center on Friday Nov 8,2019 for servicing my Honda Accord 2019 for first servicing after 5000 miles.With other usual points I specifically told to check the tire pressure as the dash board was giving me signals of low tire pressure. After servicing my car I took it back and ride for some 20/25 miles without any signals of tire pressure. But then again the low pressure sign appeared on dash board and it is still there. I wonder how the tire pressure goes down imminently after servicing. I presume that the low tire pressure sign was just removed without checking tires for puncture or any other reason. I am totally disappointed as I have to go somewhere else to fix it as I am not leaving near the service center. Thanks Arun Dhavalikar More

Great outcome... but was a Veteran Day disaster I made an appointment for 11/11 @ 10:45 am and arrived 1 hour earlier. My request was for oil change, check engine light and some front end brake wor I made an appointment for 11/11 @ 10:45 am and arrived 1 hour earlier. My request was for oil change, check engine light and some front end brake work. I decide to leave my car and get some chores done... bad decision since it was Veterans Day and packed. I phoned back at 1pm after not receiving a.call.back and my car was not ready not even checked. To make a long story short at 3pm I went to the dealership and told them my car should be ready since it's been here since 10am.i was then told 20 more minutes. Result I was provided with extra discount 15% on breaks.work and check engine light since it was only a loose hose and I had to pay 150.00 for the Diagnostic Eval. The tech work was good... but 5 hours later???? More

So helpful and really listening Thankful they really listened to me as I tried to described my noise. Easy with electronic coupon for oil change. Good to enjoy water and snack whil Thankful they really listened to me as I tried to described my noise. Easy with electronic coupon for oil change. Good to enjoy water and snack while waiting More

It was nice experience with service and time. it was done on the time and people are so friendly. I see quality of work for car. with service and time. it was done on the time and people are so friendly. I see quality of work for car. More

friendly and professional It is very comfortable to deal with. and they are very friendly and with timely working. I would like to recommend. it is a good experience. It is very comfortable to deal with. and they are very friendly and with timely working. I would like to recommend. it is a good experience. More

Exceptional Customer Service I’ve been going to this Service Location for many years, and really love the customer care I receive during each of my visits. The quality of repairs I’ve been going to this Service Location for many years, and really love the customer care I receive during each of my visits. The quality of repairs is high, and the staff is always great. More

Service/maintenance It was a busy day and quite a wait (about an hour) but service did the best to be timely. Everything was well organized and the friendliness was much It was a busy day and quite a wait (about an hour) but service did the best to be timely. Everything was well organized and the friendliness was much appreciated. More

Easy and quick service with a smile This dealer is local to my work and easy to get to, plus they have will drive me to work if needed. The service is professional and quick and I especi This dealer is local to my work and easy to get to, plus they have will drive me to work if needed. The service is professional and quick and I especially appreciate the detailed checklist after each service. More

Awesome Service! Thank you for making it all so easy, and for not keeping me waiting. I love how seemlessly my experience was handled from drop-off to pick-up. Thank you for making it all so easy, and for not keeping me waiting. I love how seemlessly my experience was handled from drop-off to pick-up. More