Joyce Koons Buick GMC

Am very happy It was a good customer service Overall I'm happy with their service i'm going back and buy another car from them very very good service . It was a good customer service Overall I'm happy with their service i'm going back and buy another car from them very very good service . More

2015 GMC Acadia I used the USAA buying service, and received an excellent, no-haggle price. Charles provided quick and professional service on our sale, and we compl I used the USAA buying service, and received an excellent, no-haggle price. Charles provided quick and professional service on our sale, and we completed all paperwork in just a couple of hours. Car we wanted, good price - very satisfied. More

Great customer service Charles Carlson and the entire Koons Buick/GMC team was exceptionally experienced and knowledgeable about the car buying process. Charles was my sale Charles Carlson and the entire Koons Buick/GMC team was exceptionally experienced and knowledgeable about the car buying process. Charles was my sales associates and he was very kind and patient with me while I made the decision to purchase my vehicle. Charles took the time to explain to me both the leasing options, as well as, the buying options. I was very pleased with my car buying experience. More

Pleasant experience I picked Koons Buick to go to after finding glowing reviews of them on Buick Forums. I agree with those reviews after buying my Enclave from them and I picked Koons Buick to go to after finding glowing reviews of them on Buick Forums. I agree with those reviews after buying my Enclave from them and getting all of my service there. More

Always a good experience for me. I can always count on Kevin to help me thru anything that is going on., I don't have any issues when I go to Koons for service. I can always count on Kevin to help me thru anything that is going on., I don't have any issues when I go to Koons for service. More

Customer Took my GMC Terrain in for an oil change in September, 2014 and while I was waiting for my ride to pick me up, receive a call that the car was ready. Took my GMC Terrain in for an oil change in September, 2014 and while I was waiting for my ride to pick me up, receive a call that the car was ready. I had an appointment for the next day - Saturday and they went ahead and did it on Friday evening. Due to them doing it on Friday evening, I did not have to make another trip back on Saturday to pick it which was good. The dealership is about 30 miles away. This is my second car from Joyce Koons and I've been very pleased with the service and courteousness of the staff. More

Super friendly, patient, and thorough Arkeem Dennis and the Koons Buick/GMC team were very friendly, patient, and thorough in helping us find and buy the right car for our family. Sales M Arkeem Dennis and the Koons Buick/GMC team were very friendly, patient, and thorough in helping us find and buy the right car for our family. Sales Manager Jeff Sisk was very helpful and wanted to earn our business. David Kim in finance was also outstanding, working against a time deadline to get everything done. Shiela Jones made us feel like we were joining her GM "family." In the process of consideration we went back several times, and were always welcomed warmly We were fortunate also to find a pre-owned car for our daughter, and Koons gave us a very good price on that car, as well. We are very satisfied with this purchase, and in fact have already recommended them to friends. We're very happy with our 2014 Buick Enclave, and looking forward to attending the car care seminar in a couple of weeks. Thanks, Koons! More

Purchases used car Purchased used car. Tony, the salesman, was very friendly and helpful. During the process, we were told that both keys came with the car. We were also Purchased used car. Tony, the salesman, was very friendly and helpful. During the process, we were told that both keys came with the car. We were also told to bring both keys for our trade in. So it was a surprise that when we took possession of the car, they said only one key came with it. Now we have to go to the Mazda dealership to get a new key and FOB, which will cost a couple of hundred. If we knew this, this would have been part of the negotiation. Feel cheated when everything else went so well. More

Great dealership for service! It was my first time at this dealership and the service was extremely professional and timely. Tyson Farina helped me navigate the website so I can f It was my first time at this dealership and the service was extremely professional and timely. Tyson Farina helped me navigate the website so I can find discounts. He and any other employee I was in the presence of were very personable and interested in providing me the best service. I was 100% satisfied. More

Super Experience - New GMC Truck I drove out to this dealership on the recommendation of USAA Buyers Service. I actually did not have intent to buy a truck that day, but they had the I drove out to this dealership on the recommendation of USAA Buyers Service. I actually did not have intent to buy a truck that day, but they had the model I was looking for on the lot for me to at least look at. John Rendo dedicated his time to me in order to answer all my questions, allowed me to test drive two different configurations of the Sierra Delani, and ultimately, allowed me to convince myself that I wanted the truck. It was then a matter of understanding the pricing, trade in and long term support. John was very knowledgeable of the vehicle and left me confident that I was getting what I wanted at a fair price, and that I was not going to be forgotten once I drove off the lot. With no intent to buy a truck that day, I drove off the lot that afternoon with a new truck. John has since followed up with me to ensure everything is going OK. Very personable. Never pressured me into making a decision I did not feel confident in. Great overall experience. More