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Joyce Koons Honda

Manassas, VA

4.7
3,011 Reviews

10640 Automotive Dr

Manassas, VA

20109

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3,011 Reviews of Joyce Koons Honda

May 15, 2025

Alex Garcia, WOW what an amazing service rep. He was kind, thorough, and extremely professional. I had to leave my car (unexpectedly) and he helped me get a loaner car, fill out all my paperwork More

by Rogue One
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Garcia
May 16, 2025 -

Joyce Koons Honda responded

Thank you so much for your wonderful feedback, Rogue! We're thrilled to hear about your experience with Alex at Joyce Koons Honda. It's fantastic to know that he provided you with thorough and professional service, ensuring everything went smoothly with your loaner car and your vehicle repairs. Your recommendation means a lot, and we appreciate you taking the time to share your experience. We look forward to welcoming you back next time! Sincerely, Tony Nguyen, Service Manager

May 14, 2025

Great customer service and the maintenance garage is top notch. Always knowledgeable and polite and never have to return for something that wasn’t fixed properly. More

by June
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Tipton
May 13, 2025

All my needs were met. And offered a car wash too after the service. Special thanks to Nick Agrella. More

by lumiaglobal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Agrella
May 14, 2025 -

Joyce Koons Honda responded

Thank you so much for your wonderful review! We're thrilled to hear that all your needs were met and that you appreciated the car wash after your service. Nick Agrella will be delighted to know his efforts made a positive impact. We look forward to serving you again at Joyce Koons Honda! Sincerely, Tony Nguyen, Service Manager

April 30, 2025

Mark is the best service rep my wife and I have ever worked with. He zooms in when we want to zoom in and learn more about maintenance or recommendations. He can stay high-level when we are in a rush or More

by daveb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schlenker
May 01, 2025 -

Joyce Koons Honda responded

Thank you for your wonderful review, Dave! We're thrilled to hear about your positive experience with Mark at Joyce Koons Honda. His ability to cater to your needs and explain maintenance in a clear manner truly reflects our commitment to customer satisfaction. We appreciate your kind words and look forward to assisting you and your wife again in the future! Sincerely, Tony Nguyen, Service Manager

April 17, 2025

They were phenomenal to work with. Ahmed and Tim were great. Kind, straightforward, helpful. They went above and beyond what we expected. More

by Nikkit85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Welton, Ahmed Messaoudi, April Gfeller
Apr 17, 2025 -

Joyce Koons Honda responded

Thank you for your wonderful review! We’re thrilled to hear that you had a phenomenal experience with Ahmed and Tim at Joyce Koons Honda. Our team prides itself on being kind, straightforward, and helpful, and it's great to know we exceeded your expectations. We look forward to seeing you again soon! Sincerely, Shawn McGregor, General Manager

April 17, 2025

Excellent professional service from Mark in the Honda service department. Good, thoughtful recommendations and great communication. More

by Buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schlenker
Apr 17, 2025 -

Joyce Koons Honda responded

Thank you for your kind words! We're glad to hear that you received excellent professional service from Mark in our Honda service department. It's great to know that his thoughtful recommendations and communication made a positive impact on your experience at Joyce Koons Honda. We appreciate your feedback and look forward to assisting you again soon! Sincerely, Tony Nguyen, Service Manager

April 02, 2025

So far so good for me everything since I started working with them. My number one choice and I recommend to all Honda family. More

by Bismark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Deguzman, Alex Garcia
Apr 03, 2025 -

Joyce Koons Honda responded

Thank you so much for your kind words! We're thrilled to hear that your experience with Joyce Koons Honda has been so positive. Your recommendation means the world to us. We look forward to continuing to serve you and your Honda family in the future! Sincerely, Shawn McGregor, General Manager

March 08, 2025

Excellent service from Tyler and Mark. Extra kudos to Mark who went above and beyond for this night shift worker. Thank you so much for your flexibility and understanding. More

by Emmyobruba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Swain, Mark Schlenker
Mar 09, 2025 -

Joyce Koons Honda responded

Thank you, Emmy, for your wonderful review! We genuinely appreciate your kind words about Tyler and Mark at Joyce Koons Honda. It’s great to hear that Mark was able to go above and beyond to accommodate your needs. We strive to provide excellent service to all our customers. We look forward to assisting you again in the future! Sincerely, Tony Nguyen, Service Manager

March 06, 2025

Roland Murphy checked my Ridgeline in for an oil change and basic service around 10 and released it to me shortly after 12 and kept me informed throughout the process. He answered all my questions and conc More

by Gilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Murphy
Mar 06, 2025 -

Joyce Koons Honda responded

Thank you, Gilbert, for your wonderful review! We’re delighted to hear you had a great experience with your Ridgeline service and that Roland kept you informed throughout the process. Your appreciation for our team’s effort, especially with the cleaning, means a lot to us. We look forward to serving you again at Joyce Koons Honda! Sincerely, Tony Nguyen, Service Manager

February 28, 2025

Called to get appointment for my Honda Accord door cables to be replaced. Jeff Patterson was so accommodating with my schedule. James Tipton was my Service Advisor keeping me informed of estimate. Parts had More

by Luv2cut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get name of lady that approved loaner car much appreciated , Jeff Patterson, James Tipton
Feb 28, 2025 -

Joyce Koons Honda responded

Thank you for your wonderful review! We’re thrilled to hear that Jeff and James provided such accommodating service during your visit to Joyce Koons Honda. It's great to know you were satisfied with the repair on your Honda Accord and appreciated the use of a loaner vehicle. Your understanding about pricing is very much appreciated, and we truly value your trust in us. Please come back and see us again for any future needs! Sincerely, Tony Nguyen, Service Manager

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