Joyce Koons Honda

Treated fairly. Our salesman was trustworthy. Dealt with us honestly. Happy with out the door cost of our new vehicle, price given for our trade-in, and financin Our salesman was trustworthy. Dealt with us honestly. Happy with out the door cost of our new vehicle, price given for our trade-in, and financing rate. More

I purchased a 2026 Honda Civic Sport Touring from this dealership, and the out-the-door price presented to me was $31,365.26. After putting $6,000 down, the financed amount should have been around $25,365 dealership, and the out-the-door price presented to me was $31,365.26. After putting $6,000 down, the financed amount should have been around $25,365.26. Instead, the loan amount was listed as $32,440.29. After carefully reviewing the contract, I discovered that a $3,854 service contract was added, even though I was told it was “free.” The finance manager, Robert Coley Jr., also added GAP coverage after asking me about it. On top of that, there were additional charges including a $1,199 documentation fee, $21 electronic fee, $20 miscellaneous dealer fee, $103.84 registration fee, and $15 title fee. I was repeatedly told everything was included, which was clearly not true. This experience felt misleading and disappointing. Customers deserve honesty and full transparency when making such a major purchase. Based on my experience, I would not recommend this dealership, and I do not plan to return. More

I came to Honda because it was time for a new car! I worked with Malek and Nancy! Malek was super nice, knowledgeable and helpful. He was also very patient while showing me all the options. He wasn’ I worked with Malek and Nancy! Malek was super nice, knowledgeable and helpful. He was also very patient while showing me all the options. He wasn’t pushy unlike other dealerships and made entire process of buying my car a breeze. Nancy was awesome! She helped me get the best deal and was very helpful, she even gave me some tips! Thank you guys for the best! More

Excellent service, Alex is a great service rep. Will use this dealership again. They are really keep you informed throughout the process. Will use this dealership again. They are really keep you informed throughout the process. More

I brought my 2‑year‑old Honda Accord with only 23k miles to Joyce Koons Honda for routine service and was immediately met with a long list of “recommended” BG services totaling over $700. This included a BG to Joyce Koons Honda for routine service and was immediately met with a long list of “recommended” BG services totaling over $700. This included a BG fuel induction service, BG A/C evaporator cleaning, BG air flow/MAF cleaning, and a $104 cabin air filter. None of these items are part of Honda’s maintenance schedule at this mileage, and several are services a car this new and with this mileage does not need. After I declined the work, the dealership didn’t let it go. I received three separate follow‑up calls trying to get me to return for the same unnecessary services, even offering a 10% discount. The repeated outreach made it clear these recommendations were driven by sales goals rather than genuine vehicle care. This experience left me with the impression that upselling takes priority over honest, manufacturer‑based maintenance guidance. More

Mo at the Service Department was amazing! He helped us with inspection sticker and keep us compliant with the DMV. He helped us with inspection sticker and keep us compliant with the DMV. More

Horrible! ! Prices are outrageous. 50-100% higher that other shops. I don't want to pay $65 for somebody else's dirty rags. Diagnosis is often faulty. A le ! Prices are outrageous. 50-100% higher that other shops. I don't want to pay $65 for somebody else's dirty rags. Diagnosis is often faulty. A leaking strut? I took it to another shop and they found no such thing. Will never go back. More

Made a service department visit and completely satisfied. Everyone was courteous and professional. I will continue to service my vehicle here. Everyone was courteous and professional. I will continue to service my vehicle here. More

Very kind and professional. He explained everything to me in layman termsand nice looking. I don't know why it has to be 15 words long. this is what turns people off!!!!!! He explained everything to me in layman termsand nice looking. I don't know why it has to be 15 words long. this is what turns people off!!!!!! More

Performed above and beyond expectations when our service advisor found part to complete repairs. To Hrv. advisor found part to complete repairs. To Hrv. More