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Joyce Koons Honda

Manassas, VA

4.8
3,026 Reviews

10640 Automotive Dr

Manassas, VA

20109

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3,026 Reviews of Joyce Koons Honda

August 17, 2025

Super accommodating and efficient. Thanks for the great service! They finished everything earlier than expected. More

by mr.bernard2910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front office/Receptionist (Forgot her name) , Karen Huntington, Kevin Schlenker, Andy Gonzalez
Aug 18, 2025 -

Joyce Koons Honda responded

Thank you so much for your kind words, Bernard! We're pleased to hear that you found our service at Joyce Koons Honda to be accommodating and efficient. It's fantastic that we could finish everything earlier than expected for you. We look forward to seeing you again! Sincerely, Tony Nguyen, Service Manager

August 08, 2025

Jonathan gave me a great deal on service to my accord and made sure that the work was done well. More

by Gingersnap21
Recommend Dealer
Yes
Employees Worked With
Girma Mersha, Jonatan Madriz
Aug 09, 2025 -

Joyce Koons Honda responded

Thank you, Ginger! I truly appreciate your positive feedback about your experience at Joyce Koons Honda. I'm thrilled to hear that you received a great deal on the service for your Accord and that Jonathan ensured the work was done well. We look forward to seeing you again for your future needs! Sincerely, Tony Nguyen, Service Manager

August 01, 2025

Worst service advisor I have ever had to deal with! He would not return my calls , I had to keep calling him. (4-5 times) Told me concierge would return my car, thank goodness I called concierge and I More

by stricklindeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Agrella
Aug 04, 2025 -

Joyce Koons Honda responded

Thank you for sharing your experience with us. I understand your frustration regarding the lack of communication and the inconvenience you faced with your vehicle service at Joyce Koons Honda. Your feedback is valuable, and I encourage you to contact me directly so I can address your concerns and ensure a better experience in the future. We appreciate your input and hope to restore your confidence in our services. Sincerely, Tony Nguyen, Service Manager

July 31, 2025

Car was supposed to be picked up between 8-10 At 10:30 I had to call cause nobody showed up. Mix up with my phone number they fixed it right away and someone showed up 30 min after I called. They were very More

by Hrlygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah, Jake Stelmack
Aug 01, 2025 -

Joyce Koons Honda responded

Thank you for your feedback! I’m glad to hear our team was friendly and able to quickly resolve the mix-up. We appreciate your understanding regarding the delay in picking up your car. At Joyce Koons Honda, we strive to provide excellent service, and your experience helps us continue to improve. We look forward to assisting you again in the future! Sincerely, Tony Nguyen, Service Manager

July 29, 2025

Very courteous and nice. Quick labor and return of car. Detailed explanation of recommendations. I will always bring my car for any repair or maintenance here. More

by Tink9212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Tipton
Jul 29, 2025 -

Joyce Koons Honda responded

Thank you for your review! I am glad to hear that you found our team at Joyce Koons Honda courteous and efficient. Your trust in bringing your car to us for repairs and maintenance means a lot. We look forward to serving you again. Sincerely, Tony Nguyen, Service Manager

July 20, 2025

Probably the best car purchase experience ever had and a I have purchased dozens over the past 50 years. Kat Simpson and Tanav Voddepalli as a team got me the car I wanted delivered in a timely manner, at a More

by Noveske
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kat Simpson, Tanav Voddepailli, April Gfeller
Jul 20, 2025 -

Joyce Koons Honda responded

Thank you so much for your awesome review, Noveske! We're thrilled to hear that your car purchase experience at Joyce Koons Honda was the best you've ever had, especially after so many years of purchasing cars. It's great to know that Kat and Tanav provided you with a no-pressure environment and met your needs efficiently. We appreciate your kind words and look forward to assisting you again in the future. Enjoy your new car! Sincerely, Shawn McGregor, General Manager

July 04, 2025

I am extremely pleased with my service manager, Mark Schlenker, who was very knowledgeable about my vehicle and the service needed. He is always courteous and very professional. More

by pdbarriteau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schlenker
Jul 04, 2025 -

Joyce Koons Honda responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with Mark Schlenker at Joyce Koons Honda. His knowledge and professionalism are truly appreciated. We look forward to serving you again in the future! Sincerely, Tony Nguyen, Service Manager

July 04, 2025

James Tipton was very helpful in providing me with very good service for my Honda. I highly recommend Honda Joyce Manassas for your car service. More

by Mauxiramirez10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Tipton
Jul 05, 2025 -

Joyce Koons Honda responded

Thank you for your wonderful review, Mauxi! I'm thrilled to hear that you received excellent service for your Honda from us at Joyce Koons Honda. Your recommendation means a lot to us! We look forward to welcoming you back for your next visit. Sincerely, Tony Nguyen, Service Manager

July 03, 2025

Very pleased with the service. The tension web service is buggy and makes checking out difficult and was disappointed to see that this dealership has started charging a 3% fee for More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Tipton
Jul 04, 2025 -

Joyce Koons Honda responded

Thank you for your feedback! I am glad to hear that you are pleased with the service at Joyce Koons Honda. I appreciate your insights regarding the tension web service and the credit card fee. Our team always strives to enhance our customer experience and your comments are invaluable in helping us reach that goal. If you have any further concerns or suggestions, please feel free to contact me directly. We hope to see you again soon! Sincerely, Tony Nguyen, Service Manager

July 02, 2025

Extremely professional and courteous. Kept me informed of all actions taken. Highly recommended Joyce Knoons . More

by Terps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Agrella
Jul 02, 2025 -

Joyce Koons Honda responded

Thank you for your kind words! I'm thrilled to hear that you found our team at Joyce Koons Honda to be professional and courteous. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, Tony Nguyen, Service Manager

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