Joyce Koons Honda

I purchased a used vehicle in March 2022, the vehicle didn't come with a spare key. The sales lady Falom said they would have one made ( part of the sale agreement) As of today July 23. 2022 I still have didn't come with a spare key. The sales lady Falom said they would have one made ( part of the sale agreement) As of today July 23. 2022 I still have NO spare key...I have reached out to Falom and haven't heard a thing. It seems they tell you what you wanna hear to get the purchase and then leave you hanging. Very unprofessional. I would not recommend this dealership to anyone seeking a new or used car! More

Excellent service, great to work with. I will be buying my next vehicle from them too. I will be buying my next vehicle from them too. More

My car was picked up and returned in a timely manor with the appropriate services done properly the appropriate services done properly More

In spite of insane price increases throughout the auto industry, I had the best experience with my salesperson, CJ Zhu who provided outstanding service. He really listened to my situation and went above a industry, I had the best experience with my salesperson, CJ Zhu who provided outstanding service. He really listened to my situation and went above and beyond to meet my needs, as did the finance manager, Quay Payton. Both young men are wonderful representatives for Joyce Koons Honda. I wish I could say the same for the sales manager, Peter Stohlman. He was rude and condescending, and is clearly in the wrong line of business. This was the 8th vehicle I’ve ever purchased and I can say without equivocation that he was the worst. Despite that, CJ’s and Quay’s service was out of the park, which is why I’m giving the highest rating. More

I have always taken my Honda to Roland because I feel that he will always give me the true about my car. that he will always give me the true about my car. More

The dealership was quick about taking my car back. They said 2 hours and it was ready when they estimated They said 2 hours and it was ready when they estimated More

Found this dealership when I moved to Virginia a couple of years ago. Always get great service. Pick up and delivery saves so much time. of years ago. Always get great service. Pick up and delivery saves so much time. More

This the best dealership to bring in my vehicle for service. I will highly recommend anyone to come here best service here. service. I will highly recommend anyone to come here best service here. More

Joyce Koons is the most outstanding dealership. I have ever worked with. The service is quick, efficient and done right the first time - All reps are good, but I did want to mention Kevin as a re I have ever worked with. The service is quick, efficient and done right the first time - All reps are good, but I did want to mention Kevin as a representative that I trust and does an excellent job. Keep up the good work Joyce Koons! Thank you , Randy McHugh More

I've been taking my two hondas to Joyce Koons for about three years and Karen Huntington is the best Service advisor. Through my many years of driving I have been sceptical of car mechanics/service person three years and Karen Huntington is the best Service advisor. Through my many years of driving I have been sceptical of car mechanics/service personnel. Karen is the cream of the crop and will work with you to have the best visit and plan to take car of tWhen you go here ask for Karen, you will not be disappointed. More