Joyce Koons Honda

Kelly Dutton provided exceptional service from initial reception to the final repair. After review by the technician Kelly called to provide me with repair status and explained in detail what additional reception to the final repair. After review by the technician Kelly called to provide me with repair status and explained in detail what additional items the technician had identified needing repair. I asked to complete the initially requested 105,000 service (plus checking air conditioning cooling)and add those items identified by the technician. The car was ready as promised. However, after driving home, it was evident that the air conditioning was not cooling. I called Kelly and left a voicemail. He expeditiously returned my call saying to bring the car back in. I needed the car for work the next day. After a technician review, the verdict was a need to replace the air conditioning compressor, which must have gone out just as I drove out of the maintenance bay. Since the repair couldn't be completed until the next day, Kelly provided me with a loaner car and said the repair would be completed by noon on the next day. When I returned to Koons Honda, the car was indeed ready. The air conditioning worked fine. I had cut out a coupon to use, but Kelly had already applied the 15% reduction and there was no charge for the loaner car. Excellent and professional service! Very responsive! More

A completely satisfying experience with friendly service. Kelly kept me informed through it all, and they checked the car thoroughly. Kelly is a great adviser! Kelly kept me informed through it all, and they checked the car thoroughly. Kelly is a great adviser! More

The sales person was truthful and polite. He explained clearly. It was the best car buying experience with Joyce Koons Honda dealer. The sales person found the right car and right model for me. The pric clearly. It was the best car buying experience with Joyce Koons Honda dealer. The sales person found the right car and right model for me. The price of Honda Civic and trade-in was matched within my expectation. Thank you for good service. More

very nice people. Keep the coupons comming. I like the sunday service. The chairs in the waiting room were very good. Glad the kids were in another room. sunday service. The chairs in the waiting room were very good. Glad the kids were in another room. More

Ron dropped the ball. I dropped the car overnight to have service check AC compressor for vibration. When I called at noon to check on status since I have not heard from Ron, he mentioned they were ba have service check AC compressor for vibration. When I called at noon to check on status since I have not heard from Ron, he mentioned they were back logged and have not started work yet. He mentioned it would be finished before closing 7 PM and he would contact me when ready. I called at 6:30 PM and since I never heard back from him and I wanted to make sure car was ready for me to pick it up before 7 PM. Kelly Dutton mentioned Ron left at 4:30 PM. Also, my car was ready at 4:30 PM per the invoice. Ron quoted lower for estimate to replace compressor by $200. He needs a customer focused adjustment to improve his attention to detail for customers. More

It was a pleasure to purchase a vehicle at this dealership. The sales consultant, John Simmons, listened and responded to our needs. The whole process was great. dealership. The sales consultant, John Simmons, listened and responded to our needs. The whole process was great. More

Today my husband and I purchased a 05 Honda Odyssey w/Nav,back up cam & DVD. Thanks to Alex Sandoval everything went smoothly! I couldn't have asked for a better sales rep. I would recommend him to ANY w/Nav,back up cam & DVD. Thanks to Alex Sandoval everything went smoothly! I couldn't have asked for a better sales rep. I would recommend him to ANYONE! Alex was knowledgeable, polite, professional & patient! Thanks again to Alex I now have a car that I love.... Thanks again!!!! More

I always like taking my car in for service a Koons Honda. My experiences with the service is always top notch and the service advisors help me keep my vehicle in tip top condition with the recommendations . My experiences with the service is always top notch and the service advisors help me keep my vehicle in tip top condition with the recommendations . More

I went in several days ago to look to purchase a 2011 certified honda civic coupe. This coupe had only 1k miles and an excellent warranty included for the competitive price. Initially I submitted an onli certified honda civic coupe. This coupe had only 1k miles and an excellent warranty included for the competitive price. Initially I submitted an online application for credit however since my credit is very limited they were unable to finance. However, when I was able to find financing, I came back and Eric helped me. He was very helpful when taking me to the test drive and explaining features to me. While he is a new employee, he seems to take interest in his job and comedic relief that was well needed. The day after the test drive, I came back to buy the vehicle. Gary was kind in explaining things to me that had not been explained to me the day earlier. The process of purchasing the vehicle and trading in my older hyundai was very simple and if I continue to receive this service in the future, I will for sure be returning and recommending from others. More

We had an all-around excellent experience with Joyce Koons Honda Service! The service department has been maintaining our Honda Odyssey since initial purchase and have always provided excellent service. Koons Honda Service! The service department has been maintaining our Honda Odyssey since initial purchase and have always provided excellent service. More