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KARL Chevrolet

4.9

132 Lifetime Reviews

261 Elm St, New Canaan, Connecticut 06840
Call (203) 920-4767

Top Reviewed Employees

Rob Ferraro, Sales Consultant, KARL Chevrolet

Rob Ferraro

Sales Consultant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Leo Karl III, President, KARL Chevrolet

Leo Karl III

President
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Toby Weisbrot, Consultant, KARL Chevrolet

Toby Weisbrot

Consultant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Camilo Sanchez, Consultant, KARL Chevrolet

Camilo Sanchez

Consultant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

June 15, 2018

"Great Experience "

- Car1234

Rob was great to work with. He answered all my questions and did the best he could to get us the price we were looking for. Would recommend him to anyone looking to by a Chevrolet.

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Employees Worked With

Rob Ferraro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

May 05, 2018

"Rob Ferraro - Karl Chevrolet - Absolutely Wonderful "

- DSF

I recently had the pleasure of visiting and leasing a car from Karl Chevrolet. After calling several Chevrolet dealers in the area and being dissatisfied, I could not have been happier with my time at Karl Chevrolet. Rob Ferraro was incredible to work with. He was patient, engaging, and clearly explained every detail of my automobile and the leasing process. I would absolutely recommend Rob and Karl Chevrolet to anyone looking to buy or lease a car. I will not go to any other Chevrolet dealer. - DF

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Employees Worked With

January 23, 2018

"Bad Service Experience"

- Laxman Vembar

I have had a reasonably good experience with Karl Chevrolet up to this point which makes my most recent interaction with them even more disappoining. I own a 2016 Gen 2 Chevy Volt and took it in to have an oil change and the 45,000 mile service recently. At the time, I also noted that the check engine light for a fault in the O2 sensor had showed up a couple of weeks back and went away on its own after a day of driving. This is an issue for which I had brought in the car twice perviously under the bumper-to-bumper warranty (once when the light was active at the time I dropped it off for service) and both times the service department told me that it was a false alarm and they just reset the indicator. It turns out that GM does not have a solution for this issue at this point and is working on a resolution, which is perfectly fine. However when I asked for this to be looked at again this time, the service department told me that it would be out of warrantly (because of the high miles) unless the issue is exactly the code for which I had brought it in earlier (the O2 sensor). The example the technician gave me was that if the wiring was faulty instead (ie no problems with the O2 sensor itself), it would take them the whole day to debug and fix the issue and this would be at my cost. This is absurd. The service department chose not to do this deep dive to check for faulty wiring both times I brought the car in for service under warranty. In other words they chose to not check to see if there was any specific fault with my car because there was a more general issue impacting all vehicles. How is it now ok for them to charge me if they find an issue that would have been covered under the warranty at the time? The simple fact is that the service department has no way of knowing if any fault they find now was present when I brought it in previously because they chose not to do a thorough investigation at the time. It is disappointing, this was one of the better dealers in this area. Maybe it is just time to move away from this brand. Edit to Dealer Response: I very much appreciate management's desire to offer better service to its customer. I wanted to clarify one point in your response. "I will note that there are many different things that can trigger the Service Engine Soon (SES) lamp to illuminate. It is important to realize that GM is not going to cover everything that may cause this same indicator to come on. I believe our service consultant and technician were trying to make this point to you and I apologize if it came across otherwise. " I am not suggesting that GM should cover everything that may cause the Service Engine Soon indicator to illuminate. In fact, your service consultant gave me the example of a faulty wire after I told him that I noticed it was the same code I had brought it in for earlier (my.chevrolet.com shows me the fault codes). My review still stands. I gave you a "Good" rating for quality of work and poor marks for customer service and friendliness. If I do decide to visit you again at a later date and receive better service, I will consider updating my review.

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Employees Worked With

Juan Sanchez

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Quick Lube
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Onsite Hand Wash & Detail Center
KARL Chevrolet, New Canaan, CT, 06840