KIA of Canton

They didnt care. No sense of urgency at all. Taking your sweet time to fix a car would be fine if you provided a loaner car, but they dont. They held my car for 4 days No sense of urgency at all. Taking your sweet time to fix a car would be fine if you provided a loaner car, but they dont. They held my car for 4 days to change a sensor that takes 5 minutes to swap out. The serivce dept here needs to organise their time better and show a sense of urgency. If they used the last 30 min of everyday to pull trouble codes off all the cars they have waiting for repair and order parts then a lot of their wait time would get cut down. Instead they just let your car sit until they get to it. More

Never fixed a problem Did not fix an issue at last visit. I Brought it back in to try again along with an oil change. Now based on mileage it’s outside of the warranty. Did not fix an issue at last visit. I Brought it back in to try again along with an oil change. Now based on mileage it’s outside of the warranty. They’re saying too bad. The previous two employees that worked on it are not there and did not keep notes on their end so I’m out of luck. Bought my car there and have brought in for all service/oil changes. I’ve even purchased the recommendations for service they’ve pitched. More

Great service!!! Both James and JR were outstanding. I came in with baggage and left with a new car!!!Thank you for your kindness and gentle approach to navigate me th Both James and JR were outstanding. I came in with baggage and left with a new car!!!Thank you for your kindness and gentle approach to navigate me through the process. I would recommend to anyone! More

Service always gets wrong parts for repairs Every time u take the car in for repairs they always have for at least 3 days usually 4 to 5. Always same excuses wrong parts came in so we have to r Every time u take the car in for repairs they always have for at least 3 days usually 4 to 5. Always same excuses wrong parts came in so we have to reorder them. The last three visits have been this way. Have had Kia’s since 1999 but will not be going back do to both dealers in the area do not have good service, and dealers are the only place that will repair them. More

Lower standards of service My car was not washed after the oil change. My sirius radio was not working. No attempt was made to fix it without trying to charge me. I had to go om My car was not washed after the oil change. My sirius radio was not working. No attempt was made to fix it without trying to charge me. I had to go om youtube to research things about the car radio the dealer could have done that would have taken 2 seconds. The quality of service has declined tremendously at this dealership. I have been looking for a new car and I will not repurchase a Kia. Sad because I use to love the service I recieved. More

Staff changes As I already stated was very surprised to see so many unfamiliar faces. I have been dealing with this company for years since the purchase of my car a As I already stated was very surprised to see so many unfamiliar faces. I have been dealing with this company for years since the purchase of my car and had felt very comfortable with the staff and knew by name More

Excellent customer service! Very solid team—great customer service! Made my experience seamless in which helped considering I was going through a difficult time. The environment Very solid team—great customer service! Made my experience seamless in which helped considering I was going through a difficult time. The environment was very welcoming as well. More

Great service I couldn't get my car started but the guys diagnosed the problem promptly and fixed it I also was given a loaner car to drive while the car was in the I couldn't get my car started but the guys diagnosed the problem promptly and fixed it I also was given a loaner car to drive while the car was in the shop fantastic work I would give them a 5-star rating More

Service department Took the car in because of check engine light was on it had to return three times to get it fixed first time they didn’t have the part said they would Took the car in because of check engine light was on it had to return three times to get it fixed first time they didn’t have the part said they would call when it came in never called had to call them a week later made appt brought it in they had ordered the wrong part finally got it fixed on the third visit More

Fast service I came in for a recall matter was greeted promptly and courteously also had a oil change the wait time was faster than I expected I came in for a recall matter was greeted promptly and courteously also had a oil change the wait time was faster than I expected More