Karl Flammer Ford - Service Center

After arriving on time for scheduled appt we were told would have to wait until Al of previous day work was completed. Why were we not called snd reached untitled a day we would be taken on time?? Really would have to wait until Al of previous day work was completed. Why were we not called snd reached untitled a day we would be taken on time?? Really long wait to even get seen Once finally seen Josh was very good and helpful. But again wait for a first morning appt way too long. Please be more considerate of others time More

Very friendly staff clean facility.. Could be a little better on communicating with customers on status of the maintenance progress of vehicle. better on communicating with customers on status of the maintenance progress of vehicle. More

The service manager.Payton, gave me confidence that I made the right decision retuning to Flammer Ford after several years. made the right decision retuning to Flammer Ford after several years. More

Great customer service! An associate was there when I pulled up and was able to diagnose my problem in less than 15 minutes! pulled up and was able to diagnose my problem in less than 15 minutes! More

Good service. Easy in and out. Comfortable waiting room with good coffee and water. Courteous techs. Explain exactly what they are doing to you car. with good coffee and water. Courteous techs. Explain exactly what they are doing to you car. More

Intake process was efficient and quick. When I dropped Intake process was efficient and quick. When I dropped the truck off for the diagnostic of the heating system, I received a call from Dale K. with Intake process was efficient and quick. When I dropped the truck off for the diagnostic of the heating system, I received a call from Dale K. with results he told me the needed part was in stock and I could expect to pickup the next day. Called to check status next was informed the part was not in stock. Hence the vehicle was not available for pickup as promised. Dale suggested that I pick the truck and bring it back when part arrived. Which I did. When I dropped off again the repair was completed. However during the re assembly process, several items were no re connected. The radio antenna and power to part of the dash/console. I now need to bring back a third time to finish the repair. Expected better performance from a Ford dealership. More

Was satisfied with service. Only thing was return of calls could be improved. One was day late calls could be improved. One was day late More

Service was not done in a timely manner. No communication whatsoever from service advisors, poor communication from service manager. Service manager did not Insured vehicle was ready for pick up at the time whatsoever from service advisors, poor communication from service manager. Service manager did not Insured vehicle was ready for pick up at the time that he promised. More

I have been coming here for years they do a great job..I just w just w More