Karl Flammer Ford - Service Center

Very good I can't tell you how much I appreciate your service department. Everyone is so friendly and helpful. Jeremy has been my service adviser he has been s I can't tell you how much I appreciate your service department. Everyone is so friendly and helpful. Jeremy has been my service adviser he has been so helpful and really cared about my problems I can't say enough about him and his kindness. I would refer friends and family to this service department. More

Service Department is horrible, body shop did good work. Insurance company tows my Jeep Wrangler here after being broadsided in an accident. 3 weeks for the bodywork which looks good so far. Rear wheel that Insurance company tows my Jeep Wrangler here after being broadsided in an accident. 3 weeks for the bodywork which looks good so far. Rear wheel that was replaced was out of alignment and front and rear making a squealing noise. Took it back and it spent almost a week there. Assured it was fixed and noise gone - pulled out of dealer and still squealing. Took it back for another few days - said they fixed it again and noise gone-really? I drove around their lot and they heard the noises the first time. It spent last week in there (3rd trip) and they realized the axle was bent in the used rear end that was put in due to the accident. Replaced the axle apparently never checked the front axle area-gave it back to me said noises were gone. I pulled onto 19 and my hood was flapping-they did not lock down the exterior hood locks. In addition the front wheel is still squealing. Service mgr. Frank said he would give us status during the week-never did and we had to call to see if it was ready. Spoke with Megan and she was "sorry" about the hood not being latched (could have caused an accident but whatever) and sorry that they couldn't fix the noise and that she would "speak to Frank" about his lack of follow up. Numerous times I asked that maybe it should go to a Jeep dealer but Flammer apparently wanted to continue to bleed the insurance company dry. 6 weeks totsl time there and not properly repaired. I will be taking it elsewhere to get it repaired properly. There are no words to convey my disappointment in their handling of this situation. And we have purchased vehicles there in the past. No more. Thanks alot for all the aggravation you cost us instead of just admitting defeat. More

Bodyshop unprofessional and does not stand up to their work I brought my truck in for a door replacement from an accident. I did not quibble on the price or try and negotiate my deductible. My only request was I brought my truck in for a door replacement from an accident. I did not quibble on the price or try and negotiate my deductible. My only request was that my vehicle come out as clean as it came in, no orange peel and no over spray. When I was told my vehicle was ready, the paint did not match with the back fender. There w ere scuffs inside the door jam that was spotless and clean prior. The bed had to be shifted and as a result there were scratches by the bed bolts they attempted to touch up with a color that obviously was lighter. The estimator told me they weren't about to "chase the paint around in order for it to match. I was stuck there waiting for another rental and initially had to pay this additional out of pocket. The estimator later told me later on the phone that they couldn't come up to the standard I expected. I spoke to the body shop manger the next day who stated I was expecting custom work and I should go to a custom paint shop. All I asked I requested is no orange peel and the paint should match. This is a stock paint. This isn't a difficult request. When my vehicle was ready a week later everything looked good, they got extra supplemental money from the insurance company.....except for the new dent in my tailgate above the handle. I only went there because my insurance had recommended I take it there. I will NEVER do business again or deal with those disrespectful, condescending, inept and unprofessional people in that body shop. I also called and left a message for the "upper management" to convey this horrible experience, but never received any reply or correspondence. Stay far away from this pretend operation. More

Takes Care of our Custom Needs We love our Ford Trucks but sometimes we don't always love some of the finishing touches Ford puts on them. Jim is WONDERFUL to work with! Friendly, We love our Ford Trucks but sometimes we don't always love some of the finishing touches Ford puts on them. Jim is WONDERFUL to work with! Friendly, Reasonable with pricing for small custom paint jobs and treats our cars as if they were his own! Great attention to details and always compliments the finished product! Trust him to take care of our "kids" More

Great Experience with Purchase & Service We came here to purchase a car for our daughter for her 16th birthday. We bought her a certified Focus 1 year old and had a great experience with the We came here to purchase a car for our daughter for her 16th birthday. We bought her a certified Focus 1 year old and had a great experience with the salea department who were friendly, very accomodating and prepared everything for us as asked so we did not have to wait around. We arrived after they called and told us it was ready, signed, and got the keys. We felt they were fair, honest, and easy to work with. After a couple weeks we noticed the car driving rough, as if it were a stick shift not fully engaged in gear sometimes. Service center said these cars have a different engine, being manual with an automatic but they would check it out. After dropping it off and listening to what he said, I researched problems with this specific presentation and read hundreds of horror stories of what dealers have put customers through with no resolution. I thought for sure it would be a battle to have repaired and was ready for a fight when I checked on status. I was surprised after all I had read, to hear them say they had located the problem, ordered the parts and will have it replaced to ensure there are no safety concerns. They gave me a loaner vehicle, and an itemized print out of repairs and everything that was checked. I just picked it up and drove around to ensure it was running smooth for my daughter, and it is running perfect, a huge noticeable improvement with no jerking or jumping. I am very pleased, pleasantly surprised and will be back for any service needs. I have never had such a smooth repair with no "hidden" surprises at any servicer, dealer or repair shop. I would reccomend to all my friends & family. More

Very poor experience at their body/collision shop.. I was involved in a car accident and took my car there to get repaired in their body shop. and they ordered the wrong head light, i had to pay for a r I was involved in a car accident and took my car there to get repaired in their body shop. and they ordered the wrong head light, i had to pay for a rental for 3 extra days because of their mistake.. after waiting for all those days they installed the wrong headlight again..had me wait for another two days.. i had to come back 2-3 times for something that should have been done right the first time… they billed my insurance for an alignment and didn't even do it.. or if it was done it wasn't done right at all.. i addressed the attention right away after i drove the vehicle i noticed it.. I told the manager and he kept saying they did it.. i had to take my car in to Tires Plus and had them check the alignment and it was completely off! I even have paperwork to prove it! and they told me to take it back in to Karl Flammer ford to get it done right.. i called them and spoke to the a receptionist name Toni in the collision center and she started arguing with me and telling me that she doesn't have enough time to handle this right now and to call back on Monday and she might be able to talk to the mechanic then and that the manager Jim is not there and won't be back for a while because he is out for surgery , i actually dealt with jim prior to him leaving and he was and tried to be helpful but this lady was just rude.. i shouldn't have to wait and keep coming back over and over again for something that was supposed to be done right the first time.. they also didn't know or how to fix my light/tail light and sent me somewhere else to get it figured out and i had to take my car to a different shop and i paid for it and asked them to take of it like they said they would do and she asks me to call next week…. bottom line is customers shouldn't have to come back multiple times to take care of a simple issue when it should have been taken care of the first time! i brought my car to you guys hoping you guys would do the job right the first time and this was not the case at all.. your mechanics installed the wrong head light twice!, didn't do the alignment right and couldn't even figure out a small problem with my tail light/break light and had me go somewhere else…. and then when i call you guys to address the problem and correct it, you guys tell me you don't have the time or staff and to call next week! is this really Right?? being involved in an Accident is already stressful enough and you guys not doing your job right doesn't help the situation especially when you're billing everything to my insurance and then you don't do the work right! you've incurred me 4 days more of renting a car and hours and hours of my time and still haven't resolved the problem..I will call my insurance and have them switch me to a different body shop and i will never use or recommend you guys to no body! very poor service and customer service.. you guys don't deserve to be farmers preferred shops.. i will also address that to them!!! More

Service Visit My first service visit was very enjoyable. Everything went smoothly. All staff was professional and attentive. I was out within one hour. Continen My first service visit was very enjoyable. Everything went smoothly. All staff was professional and attentive. I was out within one hour. Continental breakfast included. Great job. More

Best car purchasing and service experience in Tampa Bay Words cannot appropriately describe the experience of either purchasing an automobile from Rick Tipton or the quality of the service delivered through Words cannot appropriately describe the experience of either purchasing an automobile from Rick Tipton or the quality of the service delivered through the service department- Rob Bender and Bob Wallace. Great, fantastic, unbelievable do not do this organization justice. They go above and beyond to communicate and ensure satisfaction. Best dealership in Tampa Bay. More

Superb Service As Always! Another superb service as usual! Definitely Rob Bender is the BEST of the BEST! Always service with a smile and gives that personal touch that makes Another superb service as usual! Definitely Rob Bender is the BEST of the BEST! Always service with a smile and gives that personal touch that makes everyone feel special. It keeps me coming back. I have to say though, today service was even more so extraordinary, along with getting an oil change, replacing air in the tires with Nitro and installing a front license plate done by Julio Rodriguez, who did an exceptional job, Thank YOU Julio, I also had my vehicle detailed by Pat. The quality of the detail was totally Awesome, looked like a new car both inside and out. But what was even more Awesome is when I got in my car to leave, I noticed 2 5$ in the cup holder. A feeling of great gratitude came over me, like WOW, how amazing, this doesn't happen too many times. It was very heartwarming!! I looked for Rob, but he wasn't in his office, so I headed back home and called him. I asked who was the person who found the money and he told me "Pat was and he called me to tell me he found it and I asked him to just place it in the cup holder". I expressed my extreme surprise and deep appreciation and ask for him to please pass it forward to Pat. Thank YOU Pat for your true honesty, integrity, professionalism and superb workmanship!! Many Thanks to Everyone! Teresa Touchton More

My wife booked the 2012 focus in for a parking break repair for 8 am on a Saturday, what a waste of time, parked the car in the line and stood in a queue for 20 mins while any one in front that didn't h repair for 8 am on a Saturday, what a waste of time, parked the car in the line and stood in a queue for 20 mins while any one in front that didn't have an appointment was served before me, mentioned this to the service rep and got a whole lot of attitude , poor service as well, left without getting repair done while the service rep still shouting at us, disgraceful service dept , shame on you karl flammer ford , this will be the last new car I will buy from you.. More