Karl Flammer Ford - Service Center

Everything went fine. Nice people. Only place I take my vehicle. Can't remember all the names but telephone people and everyone I dealt with very nice. vehicle. Can't remember all the names but telephone people and everyone I dealt with very nice. More

Very pleased with the service from advisor Dale. My warranty repair was taken care of within 2 hours on first visit. Always good service from Flammer. warranty repair was taken care of within 2 hours on first visit. Always good service from Flammer. More

Always can get an Appointment whenever I need one. Most of the time I wait to have the job done on my car if not I can I know I can get a ride home. of the time I wait to have the job done on my car if not I can I know I can get a ride home. More

Been a customer for 20+ years. This experience on my visit was below acceptable. Was promised update on my truck prior to end of day but had to make 3 calls to find anything Out on the next day. Paying visit was below acceptable. Was promised update on my truck prior to end of day but had to make 3 calls to find anything Out on the next day. Paying $140/hr. for labor. Never again!! Was told truck needed plugs and transmission oil changed, looked back in my records and they were not needed More

Excellent experience with Richard Serra as my Service Advisor for Oil Change. Lube & Tire Rotation (i.e. "The Works"), a replacement of faulty Fuel Vapour Purge Valve, and replacement of front door weath Advisor for Oil Change. Lube & Tire Rotation (i.e. "The Works"), a replacement of faulty Fuel Vapour Purge Valve, and replacement of front door weather-strip, and replacement of front and rear windshield wipers. More

I was waiting with 2 young children for 3 hours for an oil change. It was only my 2nd one, and they did not honor my first 3 free because it was outside of a year. Due to covid, we don't put on a lot of m oil change. It was only my 2nd one, and they did not honor my first 3 free because it was outside of a year. Due to covid, we don't put on a lot of miles. I thought they should have extended it. I've had this before buying a car at a dealership, everything is sunshine and roses and then the service is sub par. I'm treated better at my local shop. Less wait time, etc. I'm just disappointed it seems to be happening here, too. We recently purchased 2 brand new cars from you an expedition limited and explorer platinum. Makes me rethink where we will go next time. More

Appointment made for oil change and tire rotation and separate appoint made for recall. Service manager called 3 hours after drop off to inform that they could not perform the recall fix due to “overboo separate appoint made for recall. Service manager called 3 hours after drop off to inform that they could not perform the recall fix due to “overbooking” and asked if we still wanted service done. After 3 hours, the service should have been already completed not just getting started. Waste of a trip and we are fairly sure they didn’t perform any services as requested. Terrible visit and will not be looking to purchase again through this dealer based on service experience. Upon pickup at front desk, salesperson was confrontational suggesting we were “throwing” things at them based on my wife just putting her wallets and keys on the table to pay. No manager to be found at 4:30 on a Saturday. Terrible experience overall. More

All went wellWaiting area was quieter than pastBathroom All went well Waiting area was quieter than past Bathroom was available Coffee and donuts were gone No one tried to sell me something up. Good on All went well Waiting area was quieter than past Bathroom was available Coffee and donuts were gone No one tried to sell me something up. Good on that. More

Very knowledgeable people set up appointment and get the job done quickly and always keep you car clean on the inside. Job well done! Great job done quickly and always keep you car clean on the inside. Job well done! Great More

Darlene in the service department is the best. She is very knowledgeable and always a pleasure to work with. She goes above and beyond to make sure we are happy. She is a true asset to Karl Flammer For very knowledgeable and always a pleasure to work with. She goes above and beyond to make sure we are happy. She is a true asset to Karl Flammer Ford. More