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Karl Flammer Ford - Service Center

Tarpon Springs, FL

4.6
1,412 Reviews
Call Service Center (727) 937-5131

1,412 Reviews of Karl Flammer Ford - Service Center

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May 02, 2022

Had a appointment for a oil change and tire rotation. Took almost 3 hours to complete. Unacceptable. Will not be back. More

by Rblotsky86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian
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May 02, 2022 -

Karl Flammer Ford responded

We apologize for any inconveniences incurred by your service wait. To be as transparent as possible, we have signs posted around our dealership indicating that our wait times are higher than usual, and our advisors and service scheduling agents are able to assist as well. We do offer a courtesy shuttle to take you within 10 miles of the dealership while you wait, or also offer a mobile van to come to your home or work so you can be serviced in comfort. Please let us know if we can earn your business back, and thank you for your feedback.

May 02, 2022

KFF has always been good to us - until this time - and it's not necessarily the dear. Dropped off the car in for service and 60K checkup, authorized some work, got an estimate. Tech made recommendations a More

by Chief
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian
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May 04, 2022 -

Karl Flammer Ford responded

We are truly sorry to hear you had this experience. I would be more than happy to look into your situation if you would like to discuss this further. We prioritize customer care, which is why we staff our call center with operators who are ready to connect you with the right person. If you would like to follow up, I would appreciate the opportunity to hear how we can improve. Please feel free to email me at jacobkovach@karlflammerford.com and I would gladly assist if possible, or at least ensure your next visit is nothing but pleasant. Warmly, Jacob Customer Relations Coordinator

May 02, 2022

Dale in the service department is a great guy to work with. He is honest and welcoming. More

by tabrwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale
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April 29, 2022

They worked with me all the way. They understand I still have a computer problem and will get it fixed for me. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin in service dept.
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April 28, 2022

Everyone was courteous and helpful! Waiting room was clean and had choice of beverages! Was happy restroom was close! More

by Shay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale!
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April 27, 2022

This is the 2nd time I have been to Flammer. It was a great experience. Christian really took the time to show and, explain everything to me. The service was fast and top notch. More

by nway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Collich
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April 27, 2022

Not informative not helpful poor experience purchases a 60,000 expedition not happy with two visits there More

by Marc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian
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Apr 29, 2022 -

Karl Flammer Ford responded

Marc, we're sorry to hear you did not have a service experience that met your expectations. When you are able, could you please send me an email with information regarding your appointment? I would like to help if possible. Thanks, Jacob Customer Relations Coordinator jacobkovach@karlflammerford.com

April 26, 2022

Service department very attentive and thorough. The only problem with the latest service was a very, very prolonged wait. More

by SANDILAND25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Krutzik
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April 25, 2022

Very helpful and address all my questions and concerns quickly and effectively and displayed great product knowledge . More

by th2k7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian
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April 23, 2022

They took good care of my vehicle. Associates were vry friendly and attentive. Waiting room was clean. More

by BTHOMAS155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Purvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Bender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Bittner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Wallace
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