Karl Knauz BMW

My experiences with Knauz began when I had an older model 5 series that needed repairs. I had just located to the area and still had an out of state registration, DL, etc.. The service department at Knauz 5 series that needed repairs. I had just located to the area and still had an out of state registration, DL, etc.. The service department at Knauz hooked me up with a very nice loaner car while mine was being repaired. The service to the 5 series was performed on time, I was kept well informed during the progress and the cost was reasonable. I knew that I would need to trade my 5 series for a different vehicle soon, one that would handle the cold climate and snow and I knew when that time came I would return to Knauz to purchase because of my wonderful service experience. My relationship with Knauz and the fine people there began early on in the service department and I knew without a doubt or without looking to other BMW dealerships that Knauz would be the dealership I would purchase from. I had done my homework before I arrived for my appointment to purchase a new vehicle. I was pretty sure I wanted an X5 and the features I wanted. I was greeted by a friendly client advisor named Adam. Adam's professionalism and knowledge of BMWs were very impressive. He encouraged me to test drive an X3, a 6 series and the X5, all with different engines, features, etc.. Adam did a very thorough job of making sure I purchased exactly the right BMW to meet my needs. I did something I have never done in my lifetime, I ordered a BMW X5. I was thrilled. And I have been extremely happy since my purchase. My ordered vehicle arrived in about two weeks and the love affair began. Sadly right after I purchased my new X5 I had a minor fender bender. Now I would unfortunately get to experience another aspect of Knauz BMW..the body and repair shop. Once again it was all five star service. I was kept well informed of the progress of my repairs and my vehicle was promised and delivered on time. Another phenomenial experience at Knauz. Being a business woman myself I value other businesses who offer top notch quality products, service, sales persons, friendly staff and impeccable business values. Kuddos to Knauz! You guys rock! I am and will forever be a loyal Knauz customer. More

I gave this rates because my experience at a customer, I was treated in a fairly and friendly manner, with a lot of professionalism and great customer satisfaction environment. Also Judy made me feel tha was treated in a fairly and friendly manner, with a lot of professionalism and great customer satisfaction environment. Also Judy made me feel that I knew her more than 20 years; she was so friendly, very professional and I felt that I was treated in a very comfortable customer delighting environment. She know very well BMW cars and she could be able to articulated, in a very exciting mode, cars fixtures, descriptions, extras, differentiation, series benefits and advantages in an outstanding descriptive manner. She did a great job and so I feel so comfortable to recommend her to potential car purchase friends and colleagues. Thanks Judy.... More

Fadwa was exceptional with her customer service. We leased a bmw x5 from Knauz. She was not only helpful with counseling me on the car order and delivery process, she knew her stuff cold, and financia leased a bmw x5 from Knauz. She was not only helpful with counseling me on the car order and delivery process, she knew her stuff cold, and financially made it worth my while. one of best sales people i've ever worked with. Also, Knauz blew my local dealer away with price and responsiveness. we have had previous good experiences with them (at their mercedes and land rover dealerships) and we're happy to duplicate the process at bmw. thank you knauz! More

I felt like a truly appreciated customer when I was communicating with Judy. She informed me about different options that her dealership offered and helped me make an informed decision. communicating with Judy. She informed me about different options that her dealership offered and helped me make an informed decision. More

Judy Powell did an excellent job in helping us with our purchase of our new X3. She has a wealth of experience and knowledge, but foremost was the tremendous empathy she showed during our decision process. purchase of our new X3. She has a wealth of experience and knowledge, but foremost was the tremendous empathy she showed during our decision process. She really took the time to listen and understand our needs. We will likely be back to work with Judy again and would highly recommend her to others. More

I visited Knauz very late on a Monday evening, just before they were about to close. Despite the late hour, Judy Powell took extra time with me to provide all of the information I requested regarding a before they were about to close. Despite the late hour, Judy Powell took extra time with me to provide all of the information I requested regarding a specific pre-owned vehicle, and we went for a test drive. Judy's follow up that evening and the next day before I returned to purchase the vehicle (and sell my then-current car) was terrific. No undue pressure, just a commitment to excellent service. I found the same to be true of both the pre-owned representative valuing my car (Kurt) and the finance representative(John). I would return to work with Judy and the entire team again in a heartbeat. I'm thrilled with my purchase and the experience. More

I bought my new BMW from Knauz two weeks ago. Exceptional service, and Judy Powell is the best sales person we have ever dealt with. She is the person to work with to meet your needs. I hig Exceptional service, and Judy Powell is the best sales person we have ever dealt with. She is the person to work with to meet your needs. I highly recommend this dealer as this is my second car with them - honest, responsive, and flexible. More

Our experience with Knauz Auto in Lake Bluff, IL was a very positive experience from start to finish. Our salesperson Judy Powell was extremely personable, knowledgeable and helpful. Judy took the neces very positive experience from start to finish. Our salesperson Judy Powell was extremely personable, knowledgeable and helpful. Judy took the necessary time needed to ensure that we were purchasing the right car to fit our needs and her follow-up was excellent. The entire Knauz team (sales, finance, management) made our purchase a positive experience. More

Judy Powell is without a doubt the most professional client advisor that my wife and I have ever encountered in over 35 years of automobile purchases involving more than 35 new and used models. Her kno client advisor that my wife and I have ever encountered in over 35 years of automobile purchases involving more than 35 new and used models. Her knowledge of the product, and unrivalled interest in completely addressing one's desires, concerns and motivations is without peer. I advised her, and will so advise any that may read this review, that it was my good fortune and pleasure to transact my purchase with her at Knauz, a dealership to whom I have been proudly loyal for over 20 years now. I can envision myself in no other brand, purchasing through no other dealer or no other sales person. The best there is. More