So I went to buy a Jeep @ Karl Malone in Heber UT. Sales process started out great. Seemed very helpful and we were excited to buy. Started the contract process and that's where things went downhill fast! I told the salesperson where I needed my monthly payment and I also mentioned the length of terms as well. However, this information was not passed efficiently to Bruno in finance. Terms were drafted and payment amount was agreed to. I was rushed through the paperwork and I signed the agreement. I will admit I signed; however, ten minutes after signing I changed my mind. I reviewed the paperwork and saw that my desired terms of 60 months was omitted and replaced with 84 months. Because of the rushed process, I truly did not do my due diligence. I made a mistake and wanted to fix it. I tried to stop the process but they said it was too late. Bruno said, in no uncertain terms, "You own it now. Even if you don't take possession of the car. We do this all the time. And you don't want to talk to my bosses because I'm the nice one." I understand that the law says the car is ours once we gain possession. However, I didn't plan to take possession. General Manager, last name Anderson, when I brought up not having the keys to the new car in hand, told me that the keys were in the car. This was his only answer to me when I pushed back about not taking possession of the car. Also, via text to my salesperson, I asked for my old car's licence plates back so I could leave, but he conveniently never brought them back or reappeared. I felt trapped because there was no honesty in the process. I felt forced to take the new car and didn't fully understand that I should have left if there. I learned this after I left the property with the new vehicle. The management and finance people knew the law and were NOT FORTHRIGHT in their dealings. After leaving the dealership, I researched the law and called other dealerships about this situation. I got the correct answer; I had been had. Unfortunately, I should have reviewed sites such as Better Business Bureau, Dealerrater.com, and yelp where I would have found information about how dishonest this dealership truly is. I am transparent with my mistakes, and I believe it is necessary to shed light on the predatory practices of this car dealership. I want EVERYONE to know -- beware, they care only about their bottom line and don't care who they step on to get there. Management wants to make their monthly numbers, no matter what! Stay away.