Two months ago I took my car to this dealer for a tune-up and full service asking for all fluids to be checked and serviced, and I paid almost $1,000. My car broke down today and I was shocked to learn that the engine oil is practically gone. I called the dealer because my car normally needs an oil change every 10,000 miles, not 1,000 miles.
Danial (service manager at Karl Malone Toyota) sought to blame the owner for not changing the oil in the last service. He became defensive, tried to shift the responsibility for their mistake by playing a blaming game.
He knows darn well that I paid big money for his dealership to do the tuneup, change all the parts, and check my car thoroughly to extend the life of the car.
Daniel asked me to tow my car to the dealership, and again, refused to pay for towing cost. They checked my car, and changed the oil, and charged me $82 to change the darn oil that only cost around $55 at Toyota Bountiful.
The thing that made me angrier is the way I was treated by Daniel and Scott in the service department. I want to let all of you know, so you won't fall into their trap as I did. Go someplace else to buy your next car, go someplace else to get your car serviced. I don't care if I have to drive to Provo or Ogden to get my next Toyota even though I live 15 minutes away from this dealership.
When I picked up my car, it's was not washed and very dirty. They did not sanitize my car either. This dealership is very bad and unprofessional.
Also, the finance manager at this dealership is pretty mean and rude, and he will treat you like crap if you disagree with him.