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Karl Malone Toyota
Draper, UT
309 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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309 Reviews of Karl Malone Toyota
July 30, 2016
Scheduled Maintance Excellent service received as usual by Blenda Bench and their quality of service is more then second to none and IF she and her team COULD improve upo Excellent service received as usual by Blenda Bench and their quality of service is more then second to none and IF she and her team COULD improve upon their quality their chances would be identified as SLIM to NONE. More
by hvy fe
Employees Worked With
Blenda Bench
July 28, 2016
Hang onto your wallet Went to this dealership to check out the 2016 Prius . Knew I wanted this model and make of car. Wanted to pay cash and did NOT have a trade in...so Went to this dealership to check out the 2016 Prius . Knew I wanted this model and make of car. Wanted to pay cash and did NOT have a trade in...so the risk to Karl Malone Toyota was minimal In fact, I had no intentions of buying a vehicle from K.M. as I had heard that the dealership engaged in questionable practices. But I found one ( Prius C ) that I truly liked and decided to buy it. So, the fun and games begin. After being shown a used 2015 model that had 32,000 miles on it, was beat up, from Texas, stunk like an ashtray ,driven in from a flood area , to being promised a look at a 2013 that apparently did not exist ..."oh, it's been sold" and "it's out on approval " I managed to get everyone steered to the one I really wanted. Finally agreed on a price and then the manager immediately wanted me to pony up more. No! Remember their risk was minimal. And I was told this model came with a back up camera. Then I found out no back up camera but the accessory department would install one on the following Monday. I was using my rebate money to pay for that camera. Then I get a call at home that if I still wanted to have a back up camera installed it was going to cost more and I would pay the difference. Never mind that it is stated in my signed contract that I am to have a back up camera and for the stated price.Maybe it is because I am a woman that the assumption was made that it would be easy to steal from me. Avoid these snakes. More
by Patricia M Wilson
Employees Worked With
Ryan Turner....he was very nice...kept being jerked around by "the office"
July 27, 2016
Thank you! Thank you Karl Malone for a professional staff and a professional experience! We were treated as a customer should be when purchasing a car. Thanks to Thank you Karl Malone for a professional staff and a professional experience! We were treated as a customer should be when purchasing a car. Thanks to Jon May the GM and James Necaise for taking the time to ensure we got the best car and the best deal for our family's needs!!! More
by Breanna
Employees Worked With
Jon May, James Necaise
July 05, 2016
FAN-FREAKING-TASTIC!!! Absolutely flawless!!! These guys set the bar high. Not even other Toyota Dealerships can hang with them. Karl Malone Toyota is seriously the best Absolutely flawless!!! These guys set the bar high. Not even other Toyota Dealerships can hang with them. Karl Malone Toyota is seriously the best out there. From Sales, to service! I finally got sick of Toyota Bountiful jerking me around so I know make a 45 minute drive just to go get service from Karl Malone Toyota in Draper. Hands down, the best around!!! More
by stalbot1
Employees Worked With
Amy - Customer Relations
April 08, 2016
Amazing Dealership Great dealership with amazing service and sales team. Not to mention free donuts and games/ popcorn for the kids. They treat me so wonderful every tim Great dealership with amazing service and sales team. Not to mention free donuts and games/ popcorn for the kids. They treat me so wonderful every time I come in. More
by John Stevens
Employees Worked With
Tish Dyphibane
February 07, 2016
service I recently had my 10,000 mile service. It was a great experience. Service was fast and friendly . I would highly recommend Karl Malone. The waitin I recently had my 10,000 mile service. It was a great experience. Service was fast and friendly . I would highly recommend Karl Malone. The waiting area was also very nice. More
by LeeAnne Christiansen
Employees Worked With
Korbin
December 06, 2015
Bobby doesn't care Bobby let my daughter drive all the way from Idaho to buy a car that he said would be there for her after arrangements had been made with him and her Bobby let my daughter drive all the way from Idaho to buy a car that he said would be there for her after arrangements had been made with him and her bank, when she arrived he had already sold it. He could have called and informed her so she wouldn't have to make the 7 hour round trip. Way to go Bobby. Man up next time. More
by Long drive from idaho
Employees Worked With
Bobby Johnson
September 29, 2015
Dishonest, rude; will lie to make a sale. The first day I was there was pretty average. Test drove a few cars (had no intention of buying from them), tried to get me to buy, appraised my trade The first day I was there was pretty average. Test drove a few cars (had no intention of buying from them), tried to get me to buy, appraised my trade, then they never contacted me the next day. I went to other dealerships looking for the car I wanted, but couldn't find it. I spoke with Jeff in Internet Sales, and he was, quite honestly, the only Toyota employee from all of the dealerships I worked with who was genuinely interested in earning my business. He should be commended for his efforts, and I sincerely wish I could have purchased the vehicle from him. He informed me that the exact car I wanted was either at Bountiful or a dealership in Rock Springs. After I returned from vacation I wanted Karl Malone to get the vehicle from Bountiful or Rock Springs. The salesman, Jake, lied and said that they no longer had that vehicle (I found out later that he had lied) and he said that there was no way they could get the car from Bountiful. I made a concession and decided to go with the Cosmic Gray Micah that night, fully intending to purchase a vehicle. But what really made me angry was the Finance guy, Brandon, was unbelievably rude, and basically told me there was no way he could finance the car I wanted "because of my credit." How I read his terrible attitude and unwillingness to work or help is, "It's late, we want to go home, and we don't have time to deal with you." Again, Jeff was great, and this review should not count against him, so I'm not checking his name below. More
by j0rdster
Employees Worked With
Jake Reynolds, Brandon Bezzant, JD Larson
September 24, 2015
Worst car purchase ever! Worst experience ever. I bought a used 2007 Camry Hybrid from them about a month ago. Right after I purchased it and started driving it home it shut o Worst experience ever. I bought a used 2007 Camry Hybrid from them about a month ago. Right after I purchased it and started driving it home it shut off within 5 blocks. Turns out the hybrid battery is dead, the car can't go for more that 5-10 minutes without shutting off. I just happened to test drive it for that 5-10 minutes that it didn't shut down. There's no way in the world they didn't know this car had such an obvious issue unless I was the only person to ever test drive it ever, but they sold it to me anyways without telling me. They wouldn't take it back either, they said they couldn't take a car with such a major issue. This is right after they sold me the car with said major issue! Anyways I ended up having to replace the hybrid battery for $3,500, only to find out that the brakes are messed up as well. It's in the shop right now, but estimates put it somewhere in the range of another $1,500-$3,000. Congrats Karl Malone Toyota for unloading a terrible lemon, you got me good. More
by Alex Ence
Employees Worked With
Bobby Johnson
September 04, 2015
2 OUT OF 3 NEW CARS WERE DAMAGED MY WIFE AND I WERE LOOKING FOR A NEW CAMRY, 2 OUT OF 3 OF THEM WERE DAMAGED. SCRATCHES, DINGS, DENTS, BUMPERS SCRACTHED. ENDED UP TALKED TO A GENERA MY WIFE AND I WERE LOOKING FOR A NEW CAMRY, 2 OUT OF 3 OF THEM WERE DAMAGED. SCRATCHES, DINGS, DENTS, BUMPERS SCRACTHED. ENDED UP TALKED TO A GENERAL MANAGER OR SOMEONE. HE AGREED TO GET DAMAGE FIXED BUT BODY SHOP WAS WEEKS BEHIND SCHEDULE APPT. THE WHOLE TIME HE WAS FLIRTING & CHECKING OUT MY WIFE. HIGHLY RECOMMEND LOOKING FOR YOUR NEW TOYOTA SOMEHWERE ELSE, BODY SHOP DIDN'T SOUND SO GREAT EITHER. -WE ENDED UP BUYING A NEW AVALON AT BRENT BROWN More
by djson
Employees Worked With
NOT SURE, JON I THINK??
