Called their Pacoima location to verify their ad for a 2016 Kia Forte LX was still available and at the posted price of $7,792. Was told yes to both questions yet it was at their Van Nuys location. Drove from Ventura County to see it. After test driving and liking the vehicle, we asked about the price if paying cash. After the salesman conferred with his Finance person, he came back with a price of over $13,000. Obviously I questioned the price. He pulled the car up on his cell phone and showed a price of $9,191 with a red line thru it, saying the red line meant they would discount the $9,191 by $200. Even if I agreed to that price, no idea how the out the door price jumped to over $13,000. Told him the advertised price of $7,792 and showed him the same on my cell phone. He and his Finance manager were puzzled. Finance manager said he cannot sell for that yet could take off $500. I said no as they advertised for $7,792 and confirmed with me via telephone that was the price. For my trouble, he did put 5 gallons of gas in my car as a token of the problem.
While waiting for the gas, I did overhear the Finance guy talking to another member of their team who apparently checked with the Pacoima location as they were the ones who confirmed the price to begin with. The conversation had me hear they changed the price after I called, knowing a Customer was coming to see it. I have screen shots saved proving the $7,792 posting if anyone from Karplus cares to see them.
Sad, as I told them I would have bought the car if they had not baited me to their location and then switched the price while I was traveling to their location. Horrible.